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November 2023 by DENNIS Touzin
It's always a pleasure coming to this store very friendly and helpful. We have been to a few others where the staff made you feel very unwelcome.Please keep up the great work here. Even if it's a little longer drive, it is well worth it. Thank you.
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November 2023 by taelor johnson
It's better to go into the store than to check the app sometimes because sometimes, the inventory isn't up to date. Very organized as far as I've seen and lots of parking.
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October 2023 by MayaW
For the love of God get the people in Starbucks some help. I’ve never seen such an understaffed Starbucks it feels like the people working at The Starbucks are at their wits end and makes you feel awful it’s not even fun.
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October 2023 by Nneka Shed
Customer service is top notch! Quick and easy check out. This store is very clean. Everything is in place, which makes it easy to shop.
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September 2023 by Corina Vaughan
I love this store. Always so clean. My favorite part is the floral department it is so pretty, organized, and festive! The entire store is clean and plenty of employees to help.
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September 2023 by Linda G V.
This was my favorite store for about 20 years. When I heard Kroger had bought them I knew what would happen. There had been only a few changes when Albertsons bought them, but Kroger has already downgraded the store as expected. My favorite employees are gone. The person that helps you at self-checkout was not there more than he was actually there and when he did help me he was very rude. I'm used to seeing excellent service and friendly faces and this was an unpleasant experience. I suppose all my favorite employees made too much. Customer service was helpful but not the caliber of those I'm used to. The only thing that hasn't changed for the worse (so far) is the pharmacy. Still top-notch service and they will work to find you the best prices. What a shame to see this top class store go downhill! At least they are still carrying some of the signature products that I love. For now.
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September 2023 by Leigh Provost
Very clean and organized store. I can always find what I'm looking for. Friendly staff.
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September 2023 by Ka Shay
A worker here ( Short male , Blue shirt , Half hair cut with a pony tail , perhaps a manager , was very rude to my family and I . He had an issue with us calling him over twice. The first time I wanted to void an item. The second time I scanned a bottled water and self check out wanted a associate to scan their badge. He rolled his eyes, took a deep breath, and approached us as if we were getting on his nerves . There were other customers bothered about his attitude as well. I won't be coming back to this particular store!
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August 2023 by K Ooo
I'm so disappointed that the quality of service has deteriorated so much at this location. I called to speak to a manager about how badly my mother was treated at this location and the manager... And I quote said "I have other things to do".Now for the backstory. This Tom Thumb location offers a vehicle registration service which my mother has used for decades. It's local and convenient. She goes in, does her shopping, then stops by customer service to get her sticker when the time is due.A few days ago they refused her, and made no effort to investigate why things had changed. She left tearful and confused.When I called to find out what happened, the manager was rude, dismissive, and downright ugly
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August 2023 by Ariel Molina
Lets talk about it! I came in for an interview for bakery once yesterday and once today. Was told to go to the customer service desk in order to page the bakery for an interview. Immediately upon interaction with the girl at customer service was an attitude when i told her i was there for a bakery interview and that i didn't know the name of that individual in management. I told her while she was paging that department that id be back to use the restroom upon returning there she was behind the counter with 2 front end managers whispering one manager started talking to me as the other aggressively starred at me. Today, upon arrival same girl is at the service desk in which i say im here for an interview with bakery again this time she walks around the corner in which i see her across the store having a long conversation with the bakery manager. But when he walks to me knowing im here for an interview first thing im greeted with is “ is there a problem” but in the most condescending tone. He tells me she said i had an attitude, low and behold my interview lasted all of 45 seconds nothing really but him telling me how if i work here i need to check my attitude, and i replied informing him, im not the one working a front desk position shes suppose to be professional to all people in here so why the attitude both days when i was polite! Either way they are both very unprofessional not to mention the lady upfront. Maybe its a race thing!! Id never apply here again even if it was the last place left to apply!! If you like being disrespected enjoy this store!! No wonder your hiring** ALSO i need a call back from a store manager , because when ive called to inform them of this matter your top teir customer service girl is transferring my call to front end cashier managers!
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August 2023 by Tahira Gillian
This location is so doggone clean, quiet and peaceful. I love it!! Never crowded, never any bad vines and always fully stocked. Love the self checkout, love the Starbucks as well. Also the gas, proud to be a member for discounts on gas and groceries! I also love how I am seeing a vegan section as well. Keep up the great work Tom Thumb!
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August 2023 by Aurelia Cole
Alesha was rude, and completely disrespectful to customers. Arguing with customers, mean mugging. I will not return to thia store.The store manager is friends with her and did nothing to resolve the situation.
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June 2023 by Toni O
Normally, I have a good experience at this Tom Thumb. Today, not so much. Went to get car sticker, was greeted by worker saying she just signed out of everything and that the lady in the back would be right out. 5 minutes later she came out, helped the person in front of us, and then told us she couldn't help us until she was done in the back. I'm not a complainer, read my other other reviews, but I had to ask someone else for help before she would come back out to help us. Ridiculous. Y'all think walmart lacks in customer service...this would never happen at a walmart.
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June 2023 by Sharon Armstrong
Tom Thumb has the best everything bagels! They are my downfall. However the prices on most items are more expensive than Kroger or Walmart.
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June 2023 by Barbara Dawkins
It's okay but it's to high on it prices almost like Whole foods but not quality. So I prefer Whole foods if I'm going to pay high prices.
