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November 2024 by JW Stan
I just spent an afternoon being ignored by the staff at this location. I should have known things wouldn't go well when the store was still closed after the posted hours. When the guy showed up (only about 5 minutes late) he let another employee in and locked the door on those of us waiting outside. About 10 minutes later they opened the store but completely ignored all of us as he was busy counting the money. He never made eye contact with me or anyone else. When it was time to find out why I was there he never said a word. He took the phone and presented me with a foot long receipt to sign. He couldn't tell me what this was for. I asked about it but did not get a reasonable answer. I was told the phone would be ready in 2 hours and that I would be called when it was complete. I left the phone. No one ever called me so after almost 4 hours I went back to the store to see what was going on. I had called a number of times and was automatically put on hold. After more than 10 minutes on hold I decided to drive back to the store. When I came in the same guy was talking with a woman. He never acknowledged that I was there or what I needed. The other employee came out because the door chimes were chiming almost constantly as people were coming in. I told him I was checking on my phone that I was supposed to collect earlier. But since I never received a call that it was ready I wanted to see what was happening. He asked my name and left for the back of the store. Approximately 25 minutes later they brought the phone to me. They had not touched the phone during the time it was there. It only needed a new battery. In the time I was there about 10 other people that came in. None of them were acknowledged at any time during the time I was there.
I think it's time to find some folks who can communicate with customers rather than ignoring them. Never again.
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November 2024 by sue Ja
Eddie is amazing, very helpful and professional, knows what he is doing, he figured out what is the problem with my son's phone in no time.
Thank you Eddie you are a saver ??
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November 2024 by Kimesha Canida
Eddie and Travis was awesome they know their work
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November 2024 by lakeisha henry
Travis and Eddie were great. Charging port was stuck and they pulled it out right away in 2 min. I will return
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November 2024 by Bryan Lewiston
He was very helpful.
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November 2024 by Whitney Howlett
Eduardo was super friendly and easy to work with!
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November 2024 by Karen Branzell
This was my first trip to UBreakiFix. Best Buy sent me to your facility as you are a certified Samsung consultant. The camera on my phone had stopped working and you were able to repair my phone within the 2 hour time frame you promised. Job well done!!!!
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November 2024 by Jacqueline M
Eddie fixed my screen! Thank you!
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November 2024 by John
Andy and Eddie did a great job
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November 2024 by Pam Kellenberger
My experience could not have been better! My phone had frozen and it was fixed within just a few minutes and there was no charge. The person who fixed the phone could not have been nicer.
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November 2024 by KikiSo Luscious
Andy fixed my phone today I’m so happy. I fw ubreakifix, I go to any other place like La Grad Plaza they mess my phone up and steal pieces out and blame the motherboard. They are professionals and worth every penny. Thank you ubreakifix, yaw get me right every time.
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November 2024 by Jessie Altamirano
Eduardo was very helpful and fixed my phone fast! Definitely recommend!!
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November 2024 by Dion Clark
Eddie was great and fixed my phone within a reasonable amount of time. Definitely recommend this place!
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November 2024 by nicole evans
Andy and Scott were wonderful! My phone was run over multiple times, it destroyed my front screen and Back Camera. I wasn't sure it was fixable but now my phone looks Brand New!!
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November 2024 by Markel Banks
Andy went above and beyond to get my phone done before same day closing. Thank you!
