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March 2024 by Laura Sofia Olvera-Andrade
If I could give zero reviews I would. I shop Ulta and this is the first time I’ve EVER walked into an Ulta and been completely ignored. Not a single associate bothered to ask if we needed help or guide us. The store associates looked like they couldn’t be bothered. When I finally found what I needed and went to pay, there’s no clear sign of where the line starts (again, first time in this particular location) so I get in line where I see another associate paying for something at end of shift, NO ONE bothers to address me or ask if I need help once again. 2 store associates see me and completely ignore me. Then when I go to walk up to the counter the lady behind the counter tells me to go get in line on the other side, clearly knows I’ve been standing there and proceeds to attend to a customer that had just gotten there. Worst service ever.
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March 2024 by Francia Rivera
I never felt so discriminated in my life until i visited this store.Spend over $250 for them to treat me this way. Not coming back to this store anymore.
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March 2024 by Rachel Perez
Friendly & helpful staff, clean and stocked?
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February 2024 by Elaine Sargent
Very convenient. Able to purchase my makeup without going to the mall.
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February 2024 by Elma Sob0
Way too much product it just makes your head hurt but overall great customer service way too many kids
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February 2024 by Princess Moo
Alesha did so great wit helping me with the perfume !
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February 2024 by Victoria Guanajuato
Carina was the best associate she helped feel so confident in make up giving me tips and her opinions truly the best and sweetest person you’ll meet love her !!!
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January 2024 by adrienne h
This location is always hectic and always gives me the craziest experiences. I recommend the ulta in Euless it is heavenly, unlike this location. I’ve had times where I’ve come to find a shade match and they lost my foundation that i brought and accidentally left it in the tester, I’ve had my email entered incorrectly during a shipping order & sent me to guest services where they couldn’t help me at all and it ruined my whole experience & many more. Do not come to this location I’m warning you:(, waste of time.
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January 2024 by Jennifer Morrison
Typical place to buy makeup but they ran out of the free gift so that was disappointing.
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January 2024 by Karri
Walked in and was not greeted by anyone the whole time I was there. Went to the perfume section to grab perfume and smell a few for a gift and the testers had been locked up which isn’t a big deal but it is when none of the staff is there to assist. One lady walked by the area twice who worked there made eye contact and still kept walking. As I left no one still said anything. Please train your staff at this location regarding customer service.
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January 2024 by Neha Singh
Very very disappointed with my hair cut by the person name Aaya, I asked her to keep the length till shoulder, that was completely ignored. The worse part is that my hair has been cut uneven it looks chopped from everywhere. I went back to get it fixed but due to intitial damage nothing could be done. I have been asked by my friends and family who I got the cut from as it looks like from someone unprofessional!!!
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January 2024 by Cailey Cooper
Staff is unfriendly and not helpfulGo to the other store in the highlands
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December 2023 by Tammy Jenkins
I went in to buy my son’s first bottle of cologne for Christmas. It is all locked behind plexiglass. There was no one to help but a rude security guard. He asked me “what kind do you want?”. I WANT TO SMELL VARIOUS OPTIONS TO KNOW WHICH IS BEST. If I can’t smell it or touch it, you can freaking keep it. I will go to stores that have enough people working to prevent the theft you are basically accusing every one of. I am just about done with Ulta.
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December 2023 by Mo Jay
Worst one I have ever been in :(
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December 2023 by Rebecca Gibbs
Always friendly staff that know their store and their products! There are always amazing deals and if you sign up for rewards you get a free gift on your birthday! For mine it was a travel size Clinique moisturizer ?
