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March 2024 by Oyindamola Jones
Great customer service! Everyone was so attentive and helpful!
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March 2024 by Jeremiah Turman
The staff was quick in greeting me and helping me with my package.
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February 2024 by James Cheevers jr.
Friendly and helpful.
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February 2024 by Mary
Customer service was excellent!
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February 2024 by K. Tran
Fast & easy place to drop off Amazon orders and packages. Good quality service, employees are very smooth and efficient with what they do.
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February 2024 by J Clark
Super fast, friendly service, and Faith is a rockstar. I brought a bunch of Amazon returns in (like 7 of them), and she had them knocked out in 15 minutes. That's especially impressive because I've never done an Amazon return before, I have adhd and have trouble focusing, and some of my returns had to be corrected by Faith. She's amazing!
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January 2024 by Margarietta Glass
I love the customer service, polite and professional.
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December 2023 by Karla Clark
Abram was great even as the store was extremely busy during holiday hours.
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December 2023 by Ülkü Çetinkanat
I left an envelope here in September. I even sent the label to their email to print and paid for it with my credit card. There was an extremely important document in the envelope. The person taking delivery was an extremely tall, giant African American man. He asked what was in the envelope and I told him it was an important document. He put the label on the envelope and I left. A week later, since my envelope did not arrive, when I checked it with my trucking number, I saw a statement saying "label created but UPS never take this item". I came back to the UPS store and asked about it and they told me there was nothing they could do and that I should complain online. And of course I didn't get any results from this either. That envelope and document disappeared as if they had never been given to UPS. Moreover, another package I gave to the same person arrived with missing contents. I don't have a chance to prove these things but it is what it is.I couldn’t add a new comment to your answer. That's why I wanted to respond to you by writing something additional to my first comment.The investigation file opened after the envelope containing my very important documents was lost was inconclusive. I still don't have my envelope. Also, I see that a customer of yours wrote a comment with the same complaint 2 months ago. It appears from this that you have not taken any precautions regarding the issue. The fact that the investigation file regarding the loss of my envelope was inconclusive made me tired enough. And that envelope will not be accessible, that is very clear. It is a much more practical solution for me to not come to your office again. I don't want to cause any more headaches. This won't help me or get back what I lost.Any communication you make with me after this stage will not contribute to me or finding what I lost. And I don't want to waste any more time and bother with this topic.However, is the real problem with the person to whom I gave my lost envelope and package that arrived with missing contents at different times, or is it someone else in your office who caused this damage? It is your duty to investigate and find him and hold the right person accountable.
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October 2023 by Chic Inventor
DO NOT EVER COME TO THIS LOCATION. AN EMPLOYEE HERE STOLE THE CONTENTS OF MY PACKAGE.There is an extremely tall African American male working here who stole right out of the package.I am DISGUSTED. We were having a friendly conversation and I told him what I was selling. My customer received an EMPTY PACKAGE. I am pressing charges. How many employees at this location are STEALING from their customers?
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August 2023 by NyAsia Jones
I've been here several times and it's as if the younger employees are enthusiastic about telling customers they have to pay extra and/or bring boxes for situations that are free or unwarranted at other UPS stores. I'll never give this franchise location my business again.
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July 2023 by De la Luz
This store has good energy. I was greeted right at the door & helped with what I need by a guy named Joseph. Such a polite person glad to see good & charming worker that can make a person say a bit better ??
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July 2023 by Kevin Haney
Don't go in to try to print anything. None of the printers work. Screens are NON-responsive and there are 17 employees and they all are just staring at you knowing that you need help but then they ignore you and get back on their phone.
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June 2023 by Geoff Tidman
We love Amazon and the ability to return for free with no box or labels but this location is the WORST! After Christmas we had some returns and Amazon grouped 5 or so items to one QR code. This location charged us for a large box to ship the items back. Side note Amazon provided a refund for the cost of the shipping, so kudos to them. Fast forward to earlier this week, we had another return of large items but we saved the boxes this time. Amazon took 3 items and made one QR code. The store said you can't do that. Then said we have to contact Amazon. We said forget that and shoved everything into one box. THEN THEY WANTED TO CHARGE US FOR TAPING THE BOX UP! Are you serious?! Their two options were to buy a $2.00 roll or pay $2.00 for them to just tape it. SERIOUSLY!?!
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June 2023 by J Avila
Cesar charged for printing the label when Nike said it was free shipping and we had the barcode and the email. And wouldn’t scan the QR. kept stating the email wasn’t going through even though the email did. Wish they would train employees better.
