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January 2024 by Annie Tran
I normally get my prescription on Matlock and Green Oak but unfortunately they don’t have the Covid medicine for a few days so they find me another Walgreen that have it in stock (Matlock & Mayfield). I called the pharmacist to confirm but a guy is being very rude over the phone . I ask if I can pick up tonight or not and he said “will try” so I said Sir what’s that mean ? He said ‘Will try . I asked him please confirm since it take me 15 minutes to get there. Then he responded in two word again “ will try “ OMG!!! Are you serious with me .#rude#unprofessional
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January 2024 by Aniagreia
This location needs new management. This store is located close to my home and they never get prescriptions correct. Each time they mess up my prescription I’m forced to go to another location and I’m sick. When I go to other locations they always mention how this location always messing up people’s prescriptions. Not to mention they get rude on their mistakes and tell you, that you should try another location instead of apologizing for their inconvenience. It’s sad.
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January 2024 by Scott Niswonger
I have been a loyal customer of walgreens for over 20yrs. But DO NOT USE THE MAYFIELD/MATLOCK pharmacy!!! They don't know their profession from a hole in the wall. My cockatiel can run that circus better than they can!! Go back to school and learn your job!!!!
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December 2023 by Sean McElrea
Completely rude in the pharmacy. Unwilling to listen to customer. They keep running script against wrong insurance number. And say it's not covered then a few days later will find out after I spend multiple hrs on phone with them and insurance company that they are in wrong then will fill it. Moving all scripts to another location. If we weren't required to use walgreens by our insurance we wouldn't use them at all. Wife fill antibiotics that cost more from this pharmacy than their published non insured price found out they ran it against wrong number and seen they weren't covered so charged more for them.
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November 2023 by B Karlton
I understand there are a few homeless people that be in this area and understand that the this is a 24 hour store but it is ridiculous that the restrooms are closed at night because the people that work in this location are to lazy to clean up and do your job. I have issues with colon and sometimes have an emergency to used the restroom because I have ulcerative colitis it’s not right that somebody with my condition should haft to be dealing with foolishness like restroom being closed at a 24 hour store
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October 2023 by Patricia Hernandez
I have been a customer of Walgreens for over 20 years but I will no longer be. I was humiliated by one of the cashier working at this store because the cashier could not scan the product I was buying at the register and told me he could not sell it to me and told me to leave the store twice. I told him I wanted to talk to the store manager and then he said the F word and told me and my husband to leave for the third time. My husband was very upset by his behavior and when the manager finally showed up, she did not even try to listen to us and told us to leave. This the worst, unprofessional customer service we had ever experienced. My husband and I had contacted the headquarters to file a complaint.
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October 2023 by Patty V
This is the most inefficient and disorganized mess of a pharmacy I have ever dealt with. Nothing is ever ready on time, nobody ever answers the phone and they can't keep accurate records. They should be shut down.
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September 2023 by lost night
Amazing service and wonderful trained crew I went in at 1:28 to get a gift card to put money on my phone and he informed me that I could put it on my cash app
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July 2023 by Lezly Villalobos
Ive never had an issue with the pharmacy unless recently. Ive been going to this walgreens for years and lately the staff in the pharmacy is just straight up rude. I asked to speak to a manager and I believe “Lanisha” was the manager and she was by far the rudest manager ive spoke to on the phone hanging up in my face mid sentence and putting me on hold for 20 minutes just to pick it up and say “ hold on” and disconnect the call again. I called three times and I finally gave up because nobody would help me .
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July 2023 by Josh
Karina/Katrina in the pharmacy is one of the most rude and unprofessional people I have had the pleasure of dealing with. Thank you Walgreens for making my day a little worse for having to deal with her.
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June 2023 by John Lammers
I was on the phone to POISON CONTROL last night because the pharmacist here gave my 18 month old son the WRONG PERSCRIPTION with his name on it! Thank GOODNESS everything was ok. A number of other reviews have noted rudeness and lack of staff, I could care less about that. I would warn anyone that fills a script here to relocate to a different location!!!! Their incompetance is going to get someone seriously sick or worse! We've contacted the Texas Board of Pharmisicsts to report this incident in hopes of preventing anyone else from having to go through this. STAY AWAY or at the very least use EXTREME CAUTION!!!
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May 2023 by Wes S.
The pharmacy here is full of idiots. They always tell me I can pick up prescriptions and they aren't ready when I get there or days early. The pricing is always wrong. I usually have to wait when I get there to pick up even when the app shows prescriptions are ready. All in all a terrible experience at this store. Also the staff is rude and acts like doing their jobs is a big inconvenience. I guess they just want to get paid for nothing. Skip this store and go a somewhere else.
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March 2023 by Ellie
This pharmacy is NOT open 24 hours, we just came by at 10:15 on a Friday and they close at 10 pm every weekday and 1 pm on weekends.
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March 2023 by Javon F.
Typically horrible customer service my low class employees. Just wanted to checkout and was the next person in line. The clerk wanted me to go to a different line that was backed up
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February 2023 by Cindy Salazar
The pharmacy lady at night is unpleasant. I feel like kindness should be spread.