-
November 2023 by Violeta M.
Who they are: STAY AWAY from this place!!!!! It has the worst customer service, car detailing service and MANAGEMENT. The manager's name is Juan G. His number is (214) 604-3431. I am posting it because he owes a lot of people money due to being ripped off at this place. He never responds! He is the one of many crooked, irresponsible people behind this place. He took no responsibility of the damage this car wash made to my car and claimed he could not do anything because his Egyptian supervisor decided to flee to Egypt and sold the place due to poor management & service. I frankly think Juan made all the story up about his Egyptian boss just to hide again from having a good pair of responsible senses in him. What happened: I took my car in for a detailed car wash, the people who detailed the car sprayed literally the inside vents with a hose causing all the vents to overflow with water. I had to take the car to Firestone where water was flushed out of the vents and I was charged $140. I have attached the video/pic. I went back to the car wash and an employee at that time showed me the video on THEIR camera that proofed what they did wrong. I get mistakes happen, but it's necessary to man up or woman up and be responsible for your actions and in this case a business. WORST EXPERIENCE EVER!!!!!! Take your money elsewhere!!!!! Trust me!!!!!
-
October 2023 by Z S.
This was my first visit and the manager made me feel welcomed. The vacuums work good and that's important. I'll definitely return.
-
September 2023 by Sage S.
Basically stole my money. They charged me almost $80 to detail and wash and the guy even read back to me what was going to happen/get cleaned. Got the car back and half the car was still dirty. I talked to the guy and he replied "I didn't say that." His name was Gilberto if I remember correctly. Definitely going to dispute this charge.
-
September 2023 by Christina L.
The staff that work at our Arlington location are so friendly and professional. However, the technology and equipment is lacking. At last one piece of equipment in the tunnel is frequently not working. I have tried numerous times to make a comment or suggestion on their company website, but it always says that their contact page is under maintenance.
-
August 2023 by Cynthia Gerlach
The DriveThru CarWash was smooth and did a good job ...then we went and vacuumed out our SUV. Trash cans are available on both sides at front of vehicle, very helpful with both 2 people cleaning. Also tube vacuums available on both sides so made for quick work. One worked better than the other however, so maybe they need to check those out more often.AND I am going to give them credit for some shade that was provided in TX heat! Lol
-
July 2023 by Amy D.
We were given free car wash passes by the car dealership for this establishment. As we sat in a line of two cars, we watched the attendant talk a long time to the people in the first car and then the second car tried to give him cash for something but he waved it away ( I wonder what that was about???). Finally, five minutes later, we showed him our free coupons, the terrible person at the front said that they no longer honored these free car wash passes. They said they stopped honoring them two months ago. There wasn't an expiration date on the pass. And he didn't say it in a nice way. No apology or an offer for a half price wash or anything. Just rudeness. I think he was lying about the coupon being voided. Since there were cars behind us, we were trapped and had to buy a crappy car wash. To top it all off, the car wash left our car still half dirty and with bugs all stuck on the windshield. Don't go here- this place is awful!
-
June 2023 by Lisa K
They dropped their Bronze and Silver packages, stating they were not popular. What they actually did is a rate increase. Now you have to pay $27 (Gold) instead of $20 (Silver) to get an interior vacuum and wipe down. The good news is they aren't so busy now!
-
June 2023 by Brian Jones
Do Not bring your car here for anything besides a wash. I paid for a detail, which was not done. After being there for 3 hour the car was vacuumed and that was it. They said it was done, which it obviously was not. After complaining and then saying it would be redone I waited another hour and they said it would be even longer before it was completed. So after about 4 hours I asked for a refund and had to practically demand one for nothing being completed. Would definitely not recommend and I will not be back.
-
June 2023 by Sandron Kirk
TLDR: They broke my screen and refused to file a claim or provide insurance (2022 Audi Q5).I went to Wash Masters today. I paid for the $100 detail package. The car wash was great. However, the person that detailed my car used too much force on my LED heads-up display (I'm assuming) and cracked it (I have rainbow straps going down the screen now). I flagged a Manager and let him know what happened and that I don't want to make it a big deal, but I'd need there insurance information. He told me there was no way that his detailers broke it. I told him that it worked when I got out of the car but now it didn't. Then he spoke with the detailers and they said it was broken when they got inside. Which would be impossible to tell because the car was off (they told me to just leave it there). Long story short, they refused to give me any contact info or paperwork and I had to call the cops who told me that I had to file a claim in small claims court. Horrible customer service and lack of accountability. Aside from costing me potentially thousands of dollars in damage, car wash was good.Services: Polishing
-
June 2023 by Lisa S.
They just dropped their bronze and silver packages, stating they weren't popular! What they really did was a price increase. They now charge $27 to vacuum and wipe down the interior. Looking for a new car wash!
-
April 2023 by Stephen Papathopoulos
This was my first visit to this car wash. There were two lines which were both relatively long, but things went fairly quickly. The person taking the payment was efficient. I liked the touch-free design and equipment, especially the high output blowers that dry the car. Afterwards I didn’t know where to go park for the interior work, so they could use some more directions and signage. Two women worked on the interior and spent about 15 - 20 minutes and did a good job; overall I had a good experience.
-
April 2023 by Abriana R.
If you go to these other rink a dink car washes the vacuums DONT suck up any dirt . Here at Wash-Masters all vacuums have suction power. They have the option to get your car done for you and also a membership. Bowen has always been my location never had an issue .
-
March 2023 by chetbellphoto
I used to really like this place. Wash is good with free vacuums that work most of the time. They’ve recently upped the price of a basic wash 50% from $6-$9! This increase also did not include any added options or service. Prob won’t return which disappointing because I’ve been coming here for years.
-
February 2023 by Gwendolyn R Houston-Jack
I've never truly appreciated the ease and joy of a quick car wash, but my husband turned me on to Wash Masters. If you want to keep the car clean, then I suggest getting a membership.The subscription pays for itself after just a few washes. No, it's not sitting down and detailing every nook of the vehicle. Of course, a quick wash isn't supposed to. I've never used their other services, so I can't speak to that.My only pet peeve is not having both lines open at the busiest hours. The point of having a membership barcode on your car to scan is to get in the line and out of the line quickly. For some reason they tend to have only one line open and it's manned. There is always some person who needs to carry on an hour conversation, which means many customers have to wait for what should be a short trip. Other than that, it's good.
-
February 2023 by Alisa El Jilani
I've been here a few times with different services each time. It can get expensive if you are looking for a full service detail with the wash (carpet and interior). Ask for specials or deals they have and get what makea sense for you. The last time I was there, I vacuumed my own van and paid them $25 for the wash, wipe down, tire and rim shine as well as the interior.You'll have to inspect your vehicle and make sure they got everything. There were some spots they sprayed and didn't wipe, others they completely missed. This has happened 2 times; not sure if it's a fluke or something they need to be trained on more. There are several people working on your car at once so there is room for error if they don't communicate well.All in all I am satisfied with this place. When I pointed out areas if concern, they addressed it promptly without any issue. They did a very good job as well. I will return and hopefully in time they will work more effectively and efficiently as a team.
