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March 2024 by Aswin J
Great service. Definitely recommend.
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March 2024 by Britny
Worst location I have ever been to. One person behind the counter, and was incompetent. Had to call other employees to ask questions. Line was out the door. I along with others ended up leaving.
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December 2023 by John Doe (The Tone Doctor)
Horrifying. Do not come here.
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December 2023 by Stephanie Champion
Showed up at 747am this morning, waited for 8am, have several packages to mail before I start work at 830am... it is now 810am and the place is still closed... need more reliable employees apparently -- but, as a small business owner myself, if an employee calls in, you are obligated to find coverage even if it means that the owner him/herself has to do it, especially at a shipping place this time of year! Not even a note on the door, nothing = SUPER frustrated at wasting my time, I have work to do myself!! Taking my business elsewhere.
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December 2023 by Rechelle
I’ve had excellent experiences at this store for years. Sam is very helpful. I’m perplexed by all of the bad reviews.
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October 2023 by Jeff Fanning
Long lines. Doesn’t do like other UPS stores with Amazon packages.Poorly run. I won’t ever be back to this location again!
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October 2023 by Stephanie Houston
Went here today, been coming here for awhile. Today I’m being helped by a gentleman and there’s two other ladies around that work there behind the counter and then the phone rings. The man helping me stops in the middle of my transaction and is quick to answer the phone but the two ladies were not with any customers. He then proceeds to stop helping me and start helping the person on the phone. I’m thinking why in the world would he do that? He still hasn’t finished my transaction. I then tell the lady presumably who looks like may be a manager I ask her can someone else help me? She made it seem as if i inconvenienced her, I literally got left on hold in person because this guy decided to answer the phone. Then as I am leaving she tells me to take my box with me. Wow this place has gone downhill, every employee that has worked there has had no problem disposing of extra cardboard or a bag for me. I guess it’s because I asked her to help me since the man just left me standing there. Why couldn’t she have answered the phone so he can finish helping the customer standing in front of him?Great customer service
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August 2023 by Shandy T
Never had any problem and always very welcome to return Amazon packages here until today afternoon the staff (gentleman with the glasses and beard if I am not mistaken) sent me off because my phone/data signal was error so I couldn't get the internet. I asked him if I could use the store's wifi to retrieve email or Amazon app for return code but he doesn't seem willing to help and find any solutions at all.I would understand if it was store's policy not to let customer use their wifi, instead he just told me the store's internet is also on and off sometimes. Not even trying to check it either.
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July 2023 by Denise F.
Worst ups store I've ever been to. 9 people in line and only one employee helping customers. I told a customer in line this is the slowest ups I've ever been to and she said it's always like this.
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July 2023 by A. L.
Unfortunately this is the store closest to me. Very disappointed at the long lines, the incomplete instructions given by staff when sending off returns to Amazon. If you can, find another store where the staff can give good complete information to help save you money, not trick into spending more
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May 2023 by Conscious Understanding
I have had a box at this store since 2016. I didn’t use to have problems till the store owners changed. Now I come in here and this store is always packed. I just come to pick up my packages and I have to wait 15 minutes to an hour because they don’t schedule enough people to work. They have the store open on the weekend and only one person working. This is ridiculous and honestly if I didn’t have this box for so long I would just move to another mailbox.
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May 2023 by Penny Smith
Do not mail/ship from here!!!! I went to ship two plastic key chains to California. I was told the price for regular USPS would be $98.00 and the cheapest shipping through UPS was $42.00. I immediately left and went to another mail place where I mailed my package regular USPS for $7.50.
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May 2023 by Sasha Benet
This store was as helpful as sopping wet dish RAG!!!!UPS is supposed to pack, label & ship items back to AMAZON. I was greeted tonight at this store with, you must LABEL, PACK, TAPE otherwise I have to charge YOU!!! UNREAL....I left & I won't be back to this lousy store!!!!
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May 2023 by James Heathman
I went to this store to inquire about simple rate boxes and was told by an older lady that this is a franchise store and that only "Brown" stores have simple rates. I asked her where was the closest store of this kind and she told me, " Just go down Atascocita Road and I will see it." Well, I have lived in this area for over 20 years and never saw a UPS store on Atascocita road. Co e to find out, it was in CVS as a pick up and drop off access store. So she lied to me. She will never see my business.
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May 2023 by Justin Owens
Had an Amazon drop off boxed up ready to go. UPS store charged me $2 to put 3 pieces of tape on the box… ridiculous
