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June 2023 by Mal Elgar
Very straightforward knowledgeable and very competitive
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July 2022 by Patty Lancaster
Called to get help with my pool i am in a wheelchair can't do the work my self the owner was very rude i would never recommend athens pool and spa to anyone
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June 2022 by Infamous _XXV-100
Honestly i have nothing to say good or bad sorry if i didnt help i guess it was fine i went in came out with what i needed so i guess my visit here was basic if that makes sense?. ....hmmmm have a good day.
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May 2022 by Rae Anne Hall
I do not recommend at all. John did come to our home within a reasonable time, 2 days. BUT he charges $180 service call per trip out weather he fixes problem or not. He came out a second time 2 days earlier than scheduled, and still unable to fix problem. He had our CC number on file and charged us another $180 dollars. Thats $360 with out fixing problem. We called a Tyler Spa place, and they came out within one day diagnosed problem, came back after we ordered part, put it on and fixed circulating pump within 30 minutes, charging us a one time service fee of $150 plus labor. We are 18 miles from Athens, we are 28 miles from Tyler, John said no one in Tyler would even come out this far, and they would charge double what he charges. He was wrong about that too. I do not recommend this business.
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January 2022 by Karla Duncan
John and his crew came out immediately to determine the problem with our hot tub not heating. He located the problem and ordered it. With so many people needing his expertise he said it might be awhile before he could install it. When he heard that our area might have a freeze, he called me and came right over. Problem solved. He is very kind, honest and considerate. I would highly recommend him and his business!
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September 2021 by Natalie Brennan
Athens Pool and Spa went above and beyond to fix my above ground pool leak. John is very communicative and easy to work with. I highly recommend this company.
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September 2021 by Terri
John was super helpful and knowledgeable. He didn't rush us or make us feel stupid that we don't know what we're doing!
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July 2021 by Jennifer Smith
Greatest pool store on Earth!!!?
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May 2021 by Bill Bargfeldt
John is very helpful with a lot of knowledge. Every time I have asked him how to fix a problem he has bent over backwards to help just don't try to get him on the phone.
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October 2020 by kris midthun
We moved to the area and admittedly-we are first time pool owners. With that in mind we thought it would be best to look to the "experts" to take care of our pool and make the experience a good one. We knew it wouldn't be completely easy on us and that we would need to do some weekly maintenance. Therefore we tried to talk to Lance about what we needed to do on our end but we were met with defensiveness "just call me" as if he was afraid we were trying to take away his business. Within a couple weeks after his suggestion of ordering a pool net to catch leaves, and stopping in to drop chemicals in the pool, we had a green pool! Lance came and went twice only to chastise us for removing the cover. We had taken to YouTube to learn on our own. NOTE: in our 1 mo here, we were able to use the pool for 4 days. It is disappointing to me that we reached out to Athens Pool for their experience and customer service. In a small community as Athens, I was hopeful to find something better.
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October 2020 by Kris R.
We moved to the area and admittedly-we are first time pool owners. With that in mind we thought it would be best to look to the "experts" to take care of our pool and make the experience a good one. We knew it wouldn't be completely easy on us and that we would need to do some weekly maintenance. Therefore we tried to talk to Lance about what we needed to do on our end but we were met with defensiveness "just call me" as if he was afraid we were trying to take away his business. Within a couple weeks after his suggestion of ordering a pool net to catch leaves, and stopping in to drop chemicals in the pool, we had a green pool! Lance came and went twice only to chastise us for removing the cover. We had taken to YouTube to learn on our own. NOTE: in our 1 mo here, we were able to use the pool for 4 days. It is disappointing to me that we reached out to Athens Pool for their experience and customer service. In a small community as Athens, I was hopeful to find something better.
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September 2020 by Josh Harris
John is always awesome
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May 2020 by Dennis S.
I called about a part that I needed for my pool. The owner said he had the part. I told him my wife was on the way to get it. When she got there they acted like they had no idea what part we needed and tried to sell her a $600 part as opposed to the $40 part we had discussed. At one point he even called her a "******* When I called him to get an explanation for his actions he hung up the phone on me. I will never go back and I advise you don't either.
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September 2019 by Lynette Davis
John was very knowledgeable and super helpful! We will be back!
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August 2019 by Alek Robinson
Great people! Great service! All around great place to service your needs
