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February 2024 by Aimee Martinez
I had a wonderful experience at this location. Ethan and his coworker (I can’t remember her name) were both very professional and genuinely kind!They talked me into a minivan after I was worried the mid-size car I reserved would be too small. Boy was that thing NICE. Super comfortable and such a smooth ride just like they had promised. I was so thankful that they talked me into it. So much so that I called the store to thank them while I was on the way to my destination to let them know how appreciative I was. Ethan even went the extra mile and called the following day to ask how the trip was and made sure I had a good experience! 10 out of 10 guys! Thank you again!
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February 2024 by Clifton Toon
Nice people...fast car rental
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November 2023 by LRB
The young lady and gentleman that were working were both kind and courteous. I loved the free upgrade. If you have a chance, rent the forrest green Audi A4. Super nice car all the way around, inside and out, excellent performance too.
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November 2023 by Rhonda Lipply
They handled my problems great. Awesome, very satisfied.
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September 2023 by Keaton McNew
The Enterprise car rental location in Athens Texas never seem to have any cars available whenever you're really in need for whenever someone is at fault for wrecking into your current car it's quite ridiculous really and having to wait until next Wednesday they are really screwing people over that can only get something in their hometown by not keeping enough vehicles in their freaking lot because they are the ones that have to keep inventory if that's the case then they need to pay attention to see if they are running low on vehicles if so they should call in ahead of time to have a sustainable flow of vehicles in their lot and how hard is it to do something that simple
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September 2023 by Hollie Ward
I’m not sure how this place doesn’t have 5 stars! I used this location last week for a rental, and am using with them again this week. Ethan has helped me both times and I can’t say enough about how he has went above and beyond to help me! I have never had to get a rental before and he has made the process so easy! Will be using this location for all my future rental needs!
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June 2023 by C W Montgomery
They didn't have any cars to rent and said they wouldn't have any until next week. Went to National Rental at Tyler and they had plenty of cars! Won't use Enterprise any more!
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May 2023 by Craig Smith
This location is by far the best! I’ve rented from several Enterprise locations and the level of service I get at the Athens store is second to none. Everyone is friendly and always helpful. Whatever my needs are they take care of it. I appreciate these guys!
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May 2023 by PlatinumRoseEnt
Were I an Enterprise employee at this office, I would help an out-of-towner whose travel plans were abruptly altered after they hit a deer. I felt stranded, alone, and helpless.
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February 2023 by Jenni FooFoo
I've learned the hard way that there are almost always going to be hiccups when it comes to renting cars. The "Customer service" via the phone or the inventory via the website is very rarely accurate to what is ACTUALLY available at each location. Check DIRECTLY with the location. Yes, it takes more effort on the phone to finally get connected with them, but it saves a lot of headaches.I ran into this situation two weeks ago after I was in an accident (not my fault) and my car was totaled. I had zero backup options and had to secure a way to get to work. I went directly from the emergency room to Enterprise.Justin S. in Athens saved my sanity. I may not have been able to get in a car that very day, but he got me into one (and then a better one) the next day and it was a very easy process. I have no doubt that the first day I went in, I was likely not the most pleasant, in personality or appearance due to my ordeal, but everyone was kind and patient. He made it very easy to extend my rental an additional week, as well.When I dropped off today - everyone inside was equally friendly and helpful. Got a printed receipt to turn into insurance and was emailed a copy too. Thank you for the exceptional care, kindness, and customer service! -JW
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September 2022 by Mark Johnson
We picked up the car auto Athens and we were driving to Tyler in order to take my mother in law to get her surgery and hercheck upstairs instead we ran over something on the outskirts of Chandler and we called in to enterprise who informed us it would take 4 to 6 hours it's 6 hours before they could get a record out there tou're out there to us and I had even warned them that I had A woman in the car that was medical as of this moment I've still been setting for just over 3 and a 1/2 hours with no phone call or anything about a record
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September 2022 by Amanda Dearing
They charge your cards without notification 3 months after the Insurance company failed to pay. Not my fault, but you sure could have called the customer. Oh and we can't forget if they don't know how to handle the situation they block your number
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September 2022 by Christopher Connolley
I booked a car with enterprise. They had me go to Athens. When I arrived they had no car. So figure that out. Very disorganized.
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June 2022 by Grace Tree
I have called and been put on hold for 30 minutes 4 times!! I’m filing with insurance and was told I would have a rental by Wednesday last week and nothing. And I can’t even get ahold of the company. Terrible
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February 2022 by Geraldine K.
When is a reservation not a reservation, when you reserve a car at this Enterprise Rent A Car office in Athens TX. I had a confirmed reservation for a rental car made a week in advance. When I went to pick up car for weekend trip out of town I was SOL. They had left a phone message a few hours earlier I was unaware of before attempting to pick up car. They weren't even apologetic, their response was well we left a message. Thankfully a family member loaned me a car so I did not have to cancel plans. I do not recommend booking a car with this company, not if you really need a vehicle.
