Home Improvements in Athens, TX

“I went to get hay to hold me over. I started walking up to 3 employees looking like I need to ask a question. 2 of the 3 walked off and one walked up to me and asked if I needed help. His name is Byron. I asked about coastal bales he said they didn’t have any but he would check other options. He did and came back telling me all my options. Then he said “come with me, I’ll show you.” He took time to scan all prices and tell me about each option. The one I chose had a ripped bag with some hay that had fallen out and onto the floor. I asked if I could get a discount on the bag for that reason. He said he would ask. He carried the bag up for me all while the other two young men leaned up against bags of feed talking. Byron was asked questions by other customers and answered them. The lady in line in front of me had several heavy items in her cart which Byron followed her out to help load. While he was out the cashier asked Dawn how to do my discount of 25% off. She was super rude and said only give her 10% off, without even looking at the bag or verifying it with me. I said no I agreed to 25% off. She came around the corner, looked at the bag and was super rude saying that wasn’t missing any hay. There was a 12” cut in the bag with obvious missing hay. She said I’m not trying to be rude but you don’t deserve 25% off. Byron came back in and carried my hay to my truck. Conclusion, I’ve never had anyone so helpful and nice as Byron and I’ve never had anyone so rude as Dawn. I would give Byron 5 stars and Dawn 0! I can’t explain in text just how rude she was! I hope I never have to encounter her again!”