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March 2024 by Derek Stevens
Wow… When you first walk in the door, you notice that the men’s bathroom is out of order and the soda machine is out of order. You notice there are no chips and no cookies. And no bread. And of course your pick up order is not ready. It’s clear from the customer in front of you that they don’t have anything to make your sandwich with so you know you’re going to cancel your order. The poor kid who is working by himself assures you the online order will eventually get canceled, but you won’t receive a credit. He can’t give you credit back on your credit card. The manager has to do it and of course she’s not in, but hopefully out looking for a new job. By the way, when you do call her to get your credit, she won’t credit your card. You have to drive all the way back to Athens to get cash. So now I have to go through the trouble of disputing the charge on my credit card. Just wow…
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January 2024 by Travis Alexander
I just had one of the most picture perfect sandwiches made for me!!! Shad is an amazing addition to this location!! Excellent service skills!!!
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November 2023 by christain lai
I would have given zero stars but it wouldnt let me. I get delivery from here and/or go here alot, its usually good. But last night, I ordered at 7:50pm. first I got a notice that my order had been picked up at 8:22 (tho receipt says pickup time 8:05) and would be here by 8:36. I sat and watched on the tracking map that it never left the store until 8:46. 24 minutes AFTER it was picked up from the store. Then the car icon came straight here and delivered at 8:56.Then I open up our order and sure enough it was a soggy mess. And one of the sandwiches which specifically comes with bacon, had no bacon on it and also had ranch which was not ordered on it, and it was supposed to have pepperjack cheese as well as mozzeralla that i paid extra for, there was no pepperjack. I call up there twice and it rang and rang, then third time a young girl told me that she couldnt help me, after pressing her, she gave the phone to bobby, who was very nice and told me to call back in the morning for a full refund from a manager. I have very off hours and am not up before noon on most days but I did try and failed. I called after noon and was told again they could not help me and that I can only call between 7am and 11am to talk to a manager for my refund. So now After being inconvenienced by having my order half an hour late and arrive soggy and not correct, Im still having to jump thru hoops. I even requested to have the manager call me. she said she would call him and have him call me back, but that was 3 hours ago. Is this normal practice now, that managers are no longer available??Im really disappointed in this. I guess next I will have to call corporate and see if they can help me. For the price of these things, I expected better.
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October 2023 by chad cooper
By far the worst subway in the United States. If you want subway it may be a little more trouble but just go to the walmart subway. This opinion is based of the last 8-10 times I’ve been there. It’s always something. Always have an attitude or are just plain idiots. How they mess up with u standing in front of them telling you how you want it or taking 10 minutes to make one sandwich. Out or bread out of meat. You name it will happen in this store.
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July 2023 by Carl Winter
Would give this place zero stars if I could. Ordered online and when I went to pick it up they said they were out of bread. Took me about 4 days to get my money back. I will never eat at subway
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May 2023 by Kevin M.
Worst Subway I have ever been in, I have given 4 try's always disappointment. Either the staff hates there job because you are an inconvenience and are treated as a bother for them to do there job. Never have meatballs every time they are out, I don't understand one the most popular sandwiches. This is clearly bad management, leadership starts at the top and reflects to the stores employees, I been waiting for this Subway to close as it is always empty. I'm writing this as a love Subway sandwiches and to see a Subway that has been ran like this for over a year since I moved to Athens is just ashame. I will will continue to go to Walmart to get my Subway until this location repairs it's issues.
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March 2022 by Deborah Welch
I have always been served excellent food and great customer service.
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December 2021 by Marlon Bowman
Had no tuna ready when I arrived to pick up my order I had to wait 30 minutes for my food plus there was only one employee working at the time very disappointing
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April 2021 by Shaylyn Thomas
Very clean establishment. The young man working was very two faced thought. While waiting 20 minutes after my food was supposed to be ready (I ordered online and watched as he made many other sandwiches before mine even though I had already ordered and paid for it) I witnessed him bad mouth not only his other coworkers but other customers as well. He was very unprofessional.
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February 2021 by D Williams
If ordering on the App..they carry limited stock items...no Jalapeno Cheese bread, some sauces, etc, but still listed on the App, but you won't know they don't stock those items until you get here....good luck.
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December 2020 by Sage Little
Called to place an order for pick up. The first person who answered was nice but the person he handed the phone too pretended they couldn’t hear me, and then muted the line. Didn’t even hang up. And when I tired to call back they wouldn’t answer. Called the subway on Palestine st and they were happy to take me order. Just saying.
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October 2020 by The Stepps
The lady who took our order today 1/10/2020 was very rude . I asked for soup which she proceeded to get and sat down , then she put onions on my sandwich when I asked for Banana peppers and took some but not all of them off . When I went to pay for everything I assumed she did her job and got my soup ( which she did not) after I paid I realized my soup was sitting in the same spot and asked for it she tried to charge me for my soup that she Forgot ! This subway needs better customer service and better lobby service .
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October 2020 by srinagprakash lankireddy
I had no change to pay for a cookie, Got it for free of charge from the employee....very respectful kudos for her kind nature
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August 2020 by rebecca roberts
Subway is an awesome and amazing place to eat I love the food and employees
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July 2020 by Shannon Greer
I love it