Texas Trust Credit Union receives strong praise for excellent customer service, with members reporting nothing but great experiences and recommending it to friends. Customers highlight helpful and patient staff who listen and assist with everything needed, including providing the exact loans requested with great terms. However, some negative experiences are noted. Multiple reviews mention very long wait times, sometimes over 40 minutes, with staff perceived as visiting with each other instead of helping waiting customers. Another issue involved a long wait to open an account, only to be asked to come back just before closing time, which was particularly frustrating. Some members have also had issues with unexpected transfer fees. While many find the service excellent, these instances point to inconsistencies in efficiency and consideration for members' time.
I left banking and came to them upon a friend's recommendation.So glad I did. I have had nothing but excellent customer service from them. Keep up the great job, I think you are the best and now recommend you to my friends as well.
August 2023
They were so very helpful and assisted me with everything I needed. they listened to me and were so very patient. I got the exact loan I was asking for and great terms as well.
January 2021
Used to really like this place, but over the last 2 years it's gone down hill as far as CS. Not everyone is clueless though, just the majority I've dealt with. Very disappointing overall since I've only EVER used CU's. Might be time to switch...
