-
April 2024 by Naima “Demawis” O
I have been a long time Pizza Hut fan until today. This was the driest pizza I have ever had in my life with most minimal cheese. So disappointed in the worsening pizza quality of this location. And the cherry on top was apparently they charge for Parmesan packets 6 for 30 c. Is this a new thing or something made up by the cashier?
-
April 2024 by Channing Ja’Niya
Went there last night and Heaven was AMAZINGGG! She made me feel so welcomed and the food was fresh and hot!
-
April 2024 by Makayla Boyd
The food was so good and fresh and the front desk person names heaven was so charming and helpful
-
April 2024 by Abby Morgan
Ordered pizza and a soda. Pizza was delivered but not the soda, even though it was paid for. Driver Said he was going to go back and get it but never came back. We called the pizza hut to let them know and at least get our money back. We were transfered to a supposed store. No one answered and after 15 rings it hung up. We tried a couple of times with the same result. Terrible service and taking money with out delivering the complete order and then not answering the phone. Will never order from there again. ?
-
March 2024 by Teresa Smith
I called in for assistance for a missing order and the supervisor was rude and unhelpful when I asked for assistance with searching for the order. Very unprofessional.
-
February 2024 by Iam Chingy
Loooove the gm!!! He's very
-
January 2024 by Donald Cherry
Crossroad's Pizza Hut just sux, food quality and service are terrible. I'm really surprised they stay in business.
-
January 2024 by Staci Kormen
Very nice delivery driver.
-
December 2023 by Willie Payne
This place needs to hire responsible adults. These teenagers are always screwing up. Our orders are always wrong. They messed up again on our order and told us it will be 40 minutes to make the correct one. That’s terrible service it doesn’t takeVegetarian options: We added beef to our vegetarian pizza and they didn't add it.
-
December 2023 by Sindi S.
Placed a order for a medium thin crust pepperoni pizza. Once I returned to work and started eating it was hair in the pizza. I called the store the guy answered the phone said he was the GM and his name was JUSTEN LAKE. I said hi! I just picked up a order and my pizza had hair in it and he said what kind of hair, what it look like because it's only two people at work and neither of us have hair. He needs to be trained on customer service. I order pizza from this location all the time and after this afternoon experience I will no longer patronize this location and I will post this on all of my social media websites and any pizza hut website. I also contacted the BBB. Never did he once apologize he was full of attitude and very defensive. I also have pictures of the pizza with the hair dangling like a Christmas ornament.
-
December 2023 by Blake W.
I realized once i arrived home that my pizza order was incorrect. Prior to leaving the employee Apologized for the cinnamon sticks however, I was in a rush so I declined the option to wait another 15 minutes for my order. Then once I arrived home I specifically asked for Pan crust and I received a foreign combination of thin and hand tossed. After calling back up to the 26735 US-380 Suite 104, Aubrey, TX 76227 location off Paloma Creek a brown female with an attitude as bad as her braids with no customer service training or positive representation of Pizza Hut. After calling to explain my order she began interrogating me and asked me what the crust looked like and after explaining to her that it wasn't Pan crust 3 times she absurdly hung up on me and routed all of the calls to the call center instead of to the store. Twice I called back and she picked up and hung up in my face then the next 15 times I was routed to the call center. I would prefer to speak with management as I hope this isn't a reflection of management or Pizza Huts customer service training and process. My next complaint will be on our neighborhood forums and social media platforms.
-
November 2023 by Brandi Roberts
I ordered a pizza for carry out when I arrived they were clearly busy and behind the clerk told me it would be 5-10 more minutes 35 min later i asked the clerk for an update she proceeded to roll her eyes and grab my pizza from a carry out bag when i expressed my frustration since I was standing there the whole time, she was incredibly rude and remarked it’s not my problem i just got back to the counter. Worst customer service I’ve ever encountered.
-
October 2023 by austin franzen
Shoutout to Maverick! Phenomenal customer service and makes you feel like a neighbor ?
-
October 2023 by Toni Yamièl
This restaurant is complete trash!!!!!!Charged my card and claimed they did not receive the money. No accountability whatsoever. Racist and nasty! Contacting the BBB asap!
-
October 2023 by Alexandra B.
My recent visit to Pizza Hut was quite disappointing. The pizza I received was not up to par - it was cold, which is pretty frustrating when you're craving a hot slice. It left me questioning why they continue to operate if they can't ensure the most basic quality of their food. I hope they can step up their game and provide better service in the future.
