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May 2024 by Kim Ross
I love Point Bank, Aubrey TX! The most personalized “small town service” imaginable. I had a security breach on my SSN as someone tried to use it to secure employment. Yikes! I figured next step was bank account. The bank employee dropped everything to help me set up an outsourced monitoring system for my accounts and walked me through the whole process. (It was a hot day and didn’t mind my dog coming inside too.) I am SO grateful for this help and feel confident my info is secure now. Thank you Point Bank - I think I’ll keep my account open another 15 years or so! ♥️?
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April 2024 by Gabe Ashman
highly unprofessional conversation from the front desk employee
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May 2023 by Sukumar Achary
Wonderful Branch Manager.
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December 2022 by Jill Whetsell
Victoria, Morgan and Karen are always so helpful and professional.
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November 2022 by Rebecca DeSantis
I'm new to the area and stopped in to get more information on potentially opening accounts. I believe a woman by the name of Victoria took care of me? She was extremely friendly, forthcoming with information, and made my visit worth stopping. I hope all of the staff are as friendly as she was.
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November 2022 by Clari Ramc.r
Im new to town and came in to cash a check from a family member and was welcomed warmly by the staff. The vibe from the two tellers, Victoria and Morgan, made me smile and want to come back. The whole experience has me considering opening an account :)
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November 2022 by Elise Williams
Victoria up here is honestly the best employee I’ve ever dealt with. She gets to know each and everyone of her customers and always has a smile on her face.
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November 2022 by Cynthia Robinson
Victoria is the best she is always helpful when I come in and has a great attitude and a sweet smileShe makes my Banking easier
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July 2022 by MURDASTANG
Ive been telling myself for years to switch to Datcu, but never do. I guess i like the disappointment? Machine teller never works, they have perma closed all of the lanes but 1, so if it doesnt work, you gotta wait. Also when you point out that the machine isnt working, they get defensive and rude. Unprofessional and continuously frustrating to bank with.
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June 2022 by Much Derp
Happy to hear you're very "progressive". Thanks for spending money on ads to convince me to never bank with you.
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April 2022 by On Hand Lawn Care Inc
Great bank with wonderful tellers. Morgan and Victoria are both amazing.!
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March 2022 by Janet Conrad
I’m very impressed w Point Bank! I am a new customer with them because of the service and treatment I’ve been given here. Amanda and Linda have welcomed me as a new customer and treated me like a VIP instead of a number. I love the personal touches they give and am a very satisfied customer.
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March 2022 by Colette Olivieri
I have been a +25 year long time client of Point Bank. They are the best small town bank with exceptional customer service. They know me when I walk in the bank and greet me every time by my name. Karen, Maria, Amanda, Victoria are my go to ladies for any needs I have. I say no to corporate entities as much as possible as I too own a small business. Support small & local, support Point Bank. ❤️
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March 2022 by Pet Haven Memorial Park
I have been a +25 year long time client of Point Bank. They are the best small town bank with exceptional customer service. They know me when I walk in the bank and greet me every time by my name. Karen, Maria, Amanda, Victoria are my go to ladies for any needs I have. I say no to corporate entities as much as possible as I too own a small business. Support small & local, support Point Bank. ❤️
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October 2021 by Deshanda Blair
My experience was very disappointing. The bank had one family being serviced but no one asked to help or how they could help. I waited 10 to 20 mins while everyone in their offices turned their heads when I looked at them. A man and a woman walked in while I waited and were pleasantly welcomed as they entered the bank. When I finally decided to walk out the lady who greeted other customers while servicing the family (her desk is by the door) asks me do I need something? once I replied yes she then asks well is it gonna take long? ? Needless to say customer service is not where they excel. After reporting my experience it was suggested that it's possible she greeted them because she knows them. Evidently they dont want new customers! Aubrey is growing and employees and businesses are going to be expected to grow with it in order for people to feel welcomed. Otherwise Aubrey is going to be a tale of the america story and not in a good way. We need to be able to welcome each other and not allow biases to shut people out. Point bank get it together! This is not ok!
