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December 2023 by Nikki Thomas
There is zero customer service. I am not a customer here, but received a missed call. When I called back the lady who answered was very rude and unprofessional.I was returning a call and was treated like I was dumb for calling when I don’t have a unit there.I will never use this place or recommend it, if this is how they treat people who they call.
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December 2023 by Beth Kirschner
I came in late with a move and Tricia the Manager was closed. I had no idea how to get in had no access code and unit was incorrect not her fault it was a mess. She spent hours with me, helping me get into the correct unit with my movers. She had to redo all of the paperwork and stayed to make sure we could get in and out because we’re having issues with the doors so we didn’t get locked out of the storage unit. My moving company told me to get a 10 x 20 climate controlled storage unit They came out to my house and told me that is all I needed when it should’ve been a 10 x 35. We got stuck I had nothing I could do. The company said they would take it to their storage but they were going to charge me $300. To move the rest of my stuff, the other side of town and then $150 per month on top of that so now I would of had two storage units and two separate areas of town Paying $500 a month which I was not about to do. I said, crying with the Moving company. Tricia was waiting. I had no idea she knew that we were still there. She came and found me and saw me crying and worked with her district manager to get me a second small unit We could get all of my stuff unpacked, and she stayed with me to make sure I was safe And could leave. She is the manager there. None of this was her fault. Something definitely happened on Public Storage, and and it was a total nightmare from all angles . If she had not been there, I never would’ve been able to unload my stuff . She went over and above, and when I tell you the state of depression, I was in This poor woman ruined her Sunday night to stay with me and make sure we were OK and got me in in a second unit - she is Fairy godmother. Public storage should be so thankful to have such a great employee Without her there, this would’ve been a total disaster. I would’ve had nowhere to go. I want to shout out to her management skills, customer skills, and let everyone Know how amazing of a manager Tricia is. I just cried, because the situation that I was in was a nightmare. It was late and she made sure I was able to get out at nine and my moving crew and that Car. I just want to thank her so much and I want Public Storage to know That they’re very lucky to have her there. She is an amazing employee, and deserves. A huge shout out. Thank you for making sure I was safe when I left. Also, it was pitched dark.Thank you Tricia!!!Beth Kirschner
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December 2023 by Kenneth Muhammad
My experience there has been terrible. They cut my lock and had my locker scheduled for auction on the same day the late fees hit. After bringing the account current ror an entire month there have been no-one in the office to remove the company locks. Finally I went and met Tricia and she done all she could to make it right. But unfortunately I had to change the bracket and lock myself cuz whomever cut the lock ruined the bracket. I bet they don't comp me for the month.
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December 2023 by Jerry Marfut
I moved to a larger unit, Trisha was great to work with, helped make the close out of the smaller unit very easy.I highly recommend this location, very clean and professionally run.
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November 2023 by Kay Eatmon
This location has been wonderful to work with! We needed some temporary storage for while we prepared for moving and they were the right answer. On our last day (10/10/23) using the storage unit Ashley was a huge help and provided over the top customer service for us! She has a very good customer support attitude and appeal.
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November 2023 by Karla Borges
Yall come visit my girl Becky at this location, super nice, easy to work with, friendly, and determined to find the storage unit that best fits your needs and budget.Also, huge thank you to Jasmin for going the extra mile in working with me while my phone was malfunctioning and giving me issues to make my last payment to turn in my storage and my husband’s storage unit.
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November 2023 by Kim Kiefer
My parents had a storage unit here and everyone was great to work with. On our last day there Ashley was very helpful and commited to customer focus.
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October 2023 by Christina Lynne
THIS PLACE THREW OUT ALL OF MY BELONGINGS BEFORE WE CONFIRMED WE WERE OUT OF OUR UNIT!!!!!! They are not offering any sort of compensation. Our notice for move out date was 10/2 and we had through end of day per the staff member who was working in office on 10/1. I came into the office and spoke with her directly. She advised that she would take care of our prorate for the month of October if we were totally out of the unit by end of business day on 10/2 but to NOTIFY her when we were completely out. I got an email around 4:30 stating I had been moved out of the unit and my access no longer worked. We had one car load left to move out but couldn't get in due to them turning our access off. We were waiting at the office from 5-6 PM with NO ONE being there.... mind you their website and opening hours per Google state they are open through 6 PM in office. Went to the office today and they informed us they threw our belongings away. RUN!!!! DO NOT RENT FROM THIS STORAGE PLACE.
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September 2023 by Darshan Nichols
I had best experience finding the right size storage for my things with the lovely help of Becky . She was so nice and helpful I left knowing that I made the right decision and learn all I needed to know with how storage works . Becky was absolutely amazing !
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September 2023 by Sarah Asamoa
My original storage facility gave out my unit when I needed it. Public storage came to the rescue. Attendant was very courteous and helpful. Great pricing, very neat. Highly recommended ?
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August 2023 by preston giles
Becky was so helpful and went above and beyond to take care of us! Best face of public storage. GIVE THAT WOMAN A RAISE!
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July 2023 by Richele Hayes
Great customer service from storage manager Trisha. I would recommend dealing with her if you are going to rent a unit at this facility. Very thorough.
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July 2023 by Tama Oringderff
Wow, the lady that works there is awesome! She took the time to call me and explained everything to my understanding. I won an auction and walked me to the unit to remove the lock. Very friendly. Thank you for all your help!
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June 2023 by Kay T.
This location is phenomenal! Allana patiently navigated the Public StorageApp, answered all inquires asked and provided a tour of the facility. She is truly a tremendous asset to Public Storage corporation and indeed offered professional EXCELLENT customer service.THANK YOU Allana for FOR BEING A BLESSING to our family!
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June 2023 by Dot K
I had talk with trisha. She is kind lady very active and helpful explained me all the process how the service works. She explained about insurance locking system booking and holding process and I feel much confident now. Initially i was sceptical because when I called customer care, i used to go on indefinete hold and i didnt get proper answer. But it was different once I directly spoke with the executive.
