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July 2025 by Aundrelle Edwards
Courteous and friendly staff!
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July 2025 by Steve M
Good clean truck rentals.
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June 2025 by Christian Jones
Marc was great. He opened alone this morning and was very communicative on how long it would before he helped. He had to move unexpected trucks from day before then followed through with great service on getting me to my rental. Thank you Marc!
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June 2025 by Suren Fernando
It was great check out. No issues, Vehicle was little old but it was more than enough for my needs
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April 2025 by Daniel Cunningham
I requested a 3 day rental online. I was mistakenly given a 2 day rental and then was charged extra $72, including a $45 safe move fee that I did not approve. When I went to pick up the reservation, no truck was available. And so I had to sit and wait, or choose to go to another UHaul that was thirty minutes away. The vehicle I received had a leak in the ceiling which damaged my boxes.
The steering wheel on the vehicle was misaligned a quarter of the way to the left, so I could not safely see the speedometer. Upon returning the vehicle again 1 day early, I communicated the vehicle's problems to the representative. They're at this location, but he seemed disinterested and I'm afraid they will rent this vehicle to another person. I've spoken to 7 customer service representatives, including supervisors, and none of them were able to help. In fact, one representative, a manager, raised her voice at me. Yet another representative talked over me and unfortunately would not allow me to explain. Sadly it was extremely disappointing experience overall, and I cannot afford waste time and finances dealing withU-Haul any longer. This is unfortunate as I use Uhaul for my business frequently, but i've had many issues over the past few years. Thankfully, there's a Penske rental up the road and they have lift gates which make moving much easier.
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April 2025 by TR
I just had the manager hang up on me because I was asking her questions that made her uncomfortable like who her boss was and said I needed to speak with them. I never cursed at her, I never raised my voice, and she sends me a text message saying my unit has been damaged and I can come in and pick up new keys Which is very unprofessional. I also called right back. She picked up the phone and hung it up.I need the owner to reach out to me immediately. She also stated that this is a franchises, no owner. That really made me think that she might not know how to do her job effectively if she doesn’t know that a franchise has an owner.
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July 2024 by Dr. S Castilow
Jackson B was the bomb!!! My experience with renting the truck was horrible from another location from Houston, The reservation sent me way away from my home dealing with the storage.. But once I got there that Jackson B made me forget all about it.. He should have his own independent store.. He is a gem!! Thanks Jackson B YOU ROCK!!!!
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July 2024 by kelly vergara
I stored my stuff for a year and 3 months and never had a problem. William and all the staff were very helpful. If I ever need to store anything again I definitely will be using them again.
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June 2024 by Deneshia Coleman
Horrible service ! I went in to speak with a guy he claim he had made a reservation for me and didn’t !!! I called him because he had to wrong number on the paper ! He updated it ! I received the text to check in it wasn’t working called him back he said he would resend it never resent it ! I got all way to the uhual place in Frisco just to not have a reservation and when asked what his name his coworker would not give it to me !!! I had to sit and wait to make a new reservation on the phone ! I will be contacting cooperate regarding this matter with him and this location!
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May 2024 by Rampant Std
I set a reservation for a truck days in advance and it wasn't there on the day of pickup. I was offered a truck from another location almost 20 miles away - remember it's $1 a mile so an extra $40 out of my pocket for no reason. Unacceptable.
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May 2024 by Jonathan P
Normal business U-haul. Employees were nice, did their job. Truck was fine, did it's job.
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April 2024 by Pearl Wavey
Good service!!!
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February 2024 by Dreka D.
i do not write reviews. but today i will complete one. this location is racism!!! dont do service!!!!!!! i am new to the city , i rented the uhaul from where i'm from and dropped off at this location as i was dropping it off the owner williams came to the truck and stated im sick of yall dropping the trucks. "yall" . me and my mother was looking lost cause we was walking in to pay for the extra miles. when i say he was yelliing and disrespectful and told us we dont have any money. i do have him on record and i will be submitting a lawsuit for discrimation !!!!! this will get handled. "yall" have money and we will be handling the situation!! poor customer service !!!!!!!!!!!!!
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December 2023 by Alexis
I tried calling for assistance, but unfortunately, a rude person hung up on me. I attempted to call back twice, but there was no answer.
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December 2023 by FNU Khushbu
Extremely good
