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March 2024 by Lee T.
Good News At This Location Y'all It Took For The Big People To Come Down Today For Good Customer Service. Which Never Happens At This Location. What I Mean Is: 1. I was greeted by the employees today 2. I was asked: did I needed help finding things 3. They said: Thank you. Have a nice day. Come back and see us. Is This Shit Real. Are I Missing Something? This Should Be Done Everyday Not Just When The Big People Is At The Store. I Need For The Big People To Come Everyday And Not Just On A Special Day. Are Hire People That Cares And Love They Job.
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February 2024 by Eric Leonard
The wait for a prescription is absolutely horrendous. 2 people in line shouldn’t take 40 mins …
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February 2024 by Betto Hurtado
Definitely making a review does not cause any positive impact for the customers in this pharmacy, I have read many from years ago and recently and they are all talking about the poor service they provide here and I join another one...the staff is extremely rude, the checkout staff is aggressive, I have had to use the photography service (I am a professional photographer) and I have had to print my work there and just today when I came to get my photos the woman who is in that module treated me very badly for not understanding my last name HURTADO, now With this he also told me not to waste his time, that my photos were not there...! It is somewhat aggressive, and rude and she simply turned her back on me and did not attend to me.! .. MANAGERS DO SOMETHING TO IMPROVE THE SERVICE OF THIS PLACE…!
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February 2024 by Kendra Meadows
Absolutely worst pharmacy! DoNOT use this place. They don’t answer the phone (put on hold over and over), staff isn’t polite, and the drive thru takes 30 mins to an hour. Seriously poor management.
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February 2024 by Deandra B.
worst experience coming to this Walgreens !! I just got off work and came here with my son. Everything was fine until my son had to use the restroom so I left my items at the damn pharmacy which I voiced to the pharmacy. Then, I took my son to the restroom in a rush and as we finished in the restroom before we could get out two employees rushed into the restroom almost knocking my son over then came out once we came out! Like y'all did all that cause y'all assumed I was doing what In the restroom ??? Y'all need to do better hold your employees accountable !!! The fact that y'all felt no type of sympathy or concern is insane !!! I will be contacting corporate cause y'all suck !!!
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February 2024 by Hope Newman
I experienced horrible customer service from Norma. On 1/20/2024 She is blatantly racist and refused to follow Walgreens policy. She then threaten to call the police as if I had done something criminal. Horrible experience horrible customer service experience.
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February 2024 by Lesa Rubin
After the remodel customer service is a joke. The service is horrible. Self service check out is difficult, the machines are loud and annoying, getting someone to help you with rewards is impossible.
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February 2024 by Megan T.
Staff is rude. Original review was removed. Help says I was too harsh so I'll try again. The staff has poor customer service. The staff is the reason they have such low reviews. Poorly marked sales and poorly trained staff. They need a new store manager who can better train and communicate with customers.
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January 2024 by Jordan G.
This pharmacy is absolute crap. So rude and inconsiderate of peoples time. Slowest pharmacy I've ever been to. Finally got all my prescriptions moved to a different pharmacy today, and I will not be going back here again.
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January 2024 by The Rove
"Customer assistance needed at the personal care aisle" repeatedly said on the speakerphone when there is no aisle labeled "personal care" means they're profiling someone. Not comfortable to witness.
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January 2024 by Jeffrey Manuel
Worst customer service ever!!! Recently spoke with a manager about an issue I was having in regard to some holiday cards I ordered not being printed as promised and instead of her being apologetic and showing empathy, I was left with the impression of “oh well”. As a human being, I understand things happen but your disposition as a manager towards your customers should always be empathetic. Do better, Walgreens!
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December 2023 by Jerard Bennett
Worst customer service ever!!! Recently spoke with a manager about an issue I was having in regard to some holiday cards I ordered not being printed as promised and instead of her being apologetic and showing empathy, I was left with the impression of “oh well”. As a human being, I understand things happen but your disposition as a manager towards your customers should always be empathetic. Do better, Walgreens!
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December 2023 by James Harvey
One star is WAY too generous for this place. This is coming from a former Walgreens store manager. I tried to stay loyal due to the former respect I had for the company, but clearly things have changed and they are only getting worse. Good luck getting a prescription from this place! Play the lottery, your odds are astronomically better. I finally gave up and transferred everything to CVS. No love loss for that company, but comparatively speaking they are light years better than the Paloma Walgreens location. Just to be clear I suffered for over 5 years thinking things will get better. I can say without a doubt, they have not and most certainly won’t. This location just needs to go away…. Literally it serves no purpose to anyone, not even the company itself.
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December 2023 by Sheila Powell
This is the Worst Walgreens Pharmacy or Pharmacy I’ve dealt with in at Least 10 years! They Should Vacate Savannah/Aubrey Texas period! The Technicians are Unprofessional in that One Male was Not Only Rude & Unprofessional But Cancelled my Prescription & Said I Had to Wait a Few more Days for my Refill!!! When I Went 12/17/23 for my Refill I was Lied to And told they were Out of stock & would call me once Located! I went to another Walgreens may 2 miles away & Located the Med But my prescription was Screwd up whereas I wasn’t able to Still Get my Refill!!! I Never Received the Call as I knew I wouldn’t @ my Verified number!!! I’m Calling my Doctor today & Changing Every prescription to Another Pharmacy Immediately!!! Walgreens is The Worst!!! I Only wanted to try them for Convenience. I Definitely Say Stay Away! The Pharmacy Sucks!!!
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December 2023 by Rick Jones
The management culture here is horrid!! This Walgreens should be shut down or under new management. All you have to do is read the reviews. They're lazy. They foster that. They are rude and they have no idea what customer service means.