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January 2024 by Lexi Rapp
John and Michael were so sweet and fast!!!!
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January 2024 by Rahul Puri
Would never hire this company for a move again. We’ve hired movers across multiple states and this is the first time we’ve had such a poor experience. The lead mover had a bad attitude from the jump and was borderline disrespectful whenever we would respectfully ask basic questions / make suggestions during the move. As if that wasn’t bad enough, after a fairly subpar experience, we were put on the spot to tip “at least 20% for a job well done” and when we questioned his assessment of the job quality and offered constructive criticism, the guy got super defensive and rude and then just walked off not willing to engage in any further conversation. We routinely tip generously for good service, but not for poor service when you’re talked down to and shown bad attitude. We still ended up tipping 15% even though they didn’t deserve it… We provided internal feedback to the company after job completion and no one from the company even bothered to reach out to us to discuss our concerns. Kinda baffled by the 4.9 average rating on Google, which is what lured us in the first place. Anyway guys, you’ve been warned if you’re thinking about hiring this company.
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January 2024 by Nick Leghorn
Never showed up! I made an appointment a month in advance. Confirmed the appointment prior to the date. On the day, the arrival window came and went without any sign of their existence - no call, no response to any messages, even their corporate support line couldn't get in touch.
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November 2023 by Shane Blue
Absolutely wonderful! From the initial contact to the Hunks leaving with our junk. Everyone was courteous, punctual, and had fantastic communication. Pricing was very fair and affordable. The Hunks showed up right on time, gave us the (free) estimate, and after we agreed to the estimate, they loaded our junk and departed. The Hunks were extremely personable and friendly. Very respectful of the property. I will be using the Hunks again in the future. I highly recommend!
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November 2023 by S Smith
Very pleased with my experience with CHHJ...movers were prompt, professional, and pleasant to work with. Will definitely use this company again.
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November 2023 by Tim “Demolitions” Page
These guys were awesome. I was in such a bad situation and needed last minute junk removal. The company i originally hired waited until an hour past my appointment window to tell me their truck was down for repairs and they couldnt get to me. These guys called me to let me know they were on the way, showed up early, and even though it was a same day service really worked with me to get everything done quick and easy. Ran through the house multiple times to ensure i was satisfied until they left. Extremely happy and thankful for these guys and will for sure recommend them to anyone needing junk removal. It was such a load off my mind and shoulders when they were finished.
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October 2023 by Mike E.
This experience was horrendous. They waited until the last minute to take my washer and dryer (which were the first items I pointed out). One of the movers said he'd move it the next day as a side gig, that was a lie and he never got back to me. They broke my $450 entertainment center and responded with a $52 refund, straight up disrespectful! I requested that they at least refund me HALF and still no dice. I paid $800+ for these guys to break my entertainment center and find someone else to finish the move (washer/dryer). I will NEVER use this company again. If you are in the Austin area, find another company to move your stuff!There is also no one to escalate issues to. It's the offshore call center and the local franchises running this ship.
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September 2023 by Susan C.
We scheduled an unload only. After requesting an update to arrival time, the crew called and said they edge 20 mins away. After 50 mins, I called back asking if they got lost and they said no, they had to take their lunch first. They were 15 mins away. They showed up and the workers, were professional and polite. We were contracted for an hour and they had the U-Haul unloaded in about 40 mins. After handing them both a cash tip, one proceeded to reprimand me about the amount of tip, stating it wasn't good enough for the job they did and for the amount of money they saved me (there was no discount for finishing under an hour). There is no way to speak to the local office to file a complaint. Worst service ever.
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September 2023 by Katie W.
I used this company for two consecutive moves within a week of each other. The first move was acceptable at best. The two men that showed up were pleasant, but they did not bring tools to disassemble my bed, even after I had mentioned having an item requiring tools when booking the move. I've moved quite a few times and have never had this happen. The movers asked my neighbors for tools, which I found very unprofessional. They then handed me the loose screws to my bed, hoping I had something to put them in. I ended up booking again because the first time was, as I said, acceptable. The two men that showed up the second time were amazing, so nice, professional and courteous. However, once I was moved into my new place, I found that an entire box of VERY expensive wine glasses were broken and the first movers had lost a bracket to my bed. After talking with the company, there was nothing they could do about the wine glasses (no compensation or refund) and they were less than sympathetic to my issues. Needless to say, I will never use this company again.
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August 2023 by William N.
I called them and they were very nice and helpful on the phone. They scheduled me for an on-site estimate and never got back to me. Totally unprofessional. No phone call, no email, text or any form of communication.
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August 2023 by Carol Rohrer
Jalen & Kevin were a real pleasure to work with. It was as really hot & we all put a lot of sweat into getting everything moved to their truck but they worked hard and were smiling until we were finished. Their prices were not the cheapest in town but I also ended up adding items so it feels great to have my junk gone! I will definitely call them the next time I need their services.Services: Yard debris removal
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August 2023 by Dan H.
This was the worst moving experience of my life and I am over the emotional drama.1st - Be aware that each of the offices are franchises and corporate has little control over the ethics and service of the franchises2nd - One of the young men was so out of it that I had to carry 12-15 loads down the stairs to the trucks3rd - Against my will, they took apart my high-end massage chair guaranteeing me they would easily reassemble this. It's a week later and it is not fixed. The Regional franchise is ignoring the 4-calls I made4th) They took apart my nice Dining Room table and never reassembled it. 4 Parts are missing5th) They never reassembled my 4 tier glass TV standBEWARE of what you are getting with College Moving Hunks. Right now, they have cost me over $5,000. I would not recommend using the San Antonio - Austin office under any circumstances
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August 2023 by Blake B.
DO NOT use these movers - absolutely awful experience.To start, within not even 5 minutes of showing up, one of the guys implied that he was hoping I might have some drugs for him and that I should "come through". The same individual then also made it very clear that he "really needed a good tip" from me at the end. Then, halfway through the move, one of the other guys ended up having to leave because he was throwing up.During the move, they failed to secure 2 of the 3 pullout drawers within my $450 wooden TV stand and, sure enough, those ended up shattered all over the floor of the truck during transit (not repairable). The back of my swivel desk chair that I use to work from home was also snapped (also not repairable). The glass dome of my torch lamp was also shattered and ended up all over the bed of the truck. Also, during the initial load up I walked up to the truck to load something and saw one of the guys FaceTiming/laughing - unprofessional to say the least when I'm paying by the hour for the service ($155/hour to be exact).When I initially booked over the phone, I was also assured by the individual I spoke with that they would honor the 10% discount I was told I'd receive due to being referred to them by my apartment locator. But then when I went to pay out, they refused to honor it. So they put me on the phone with their "manager" who said he had instead approved a $25 credit to make up for destroying over $500 worth of my property. When they arrived, I was also informed it was this team's 4th move of the day which explains why some of the guys looked exhausted upon arrival. Given this was a pay by the hour gig, I knew I was about to get shafted.For what it's worth, not all of this crew was an issue. The young hispanic guy (didn't speak English) was great, no complaints. As was the other guy (had a ponytail) that showed up to replace the one who quit halfway through. Can't say the same about anyone else.Completely unprofessional all around, and instead of unpacking my things right now, I'm writing this review in the hopes that others avoid going through a similar nightmare. Unless something is done to rectify this, I'd assume it's just par for the course. Play it safe and don't make the same mistake I did. Look elsewhere.
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July 2023 by Steph W.
I had a terrible experience with this company. I made my appointment, listed everything I needed hauled away and the floor I was on. I received my pricing and booked the service. Once the movers arrived they looked at everything I had. Then they told me that it would be extra for them to move my couch and loveseat. I explained that the couch and loveseat were listed and included in the price I was given. They wanted to add an extra $300 to my total. So I ended up having to call another service to come and haul away my furniture at the last minute. I will not use this service again.
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July 2023 by Esther C
Luis and Daniel were wonderful! I donated a item and they arrived early, explained everything and got it loaded up quickly! Will be booking with them again with all my moving and donation issues!
