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January 2024 by Mark B.
Always a great experience shopping and bringing my dog Buddy to the groomer at PetSmart in Bee Cave! Macy always greets us with a big smile and has treats for Buddy at check out. Debbie and Brandi both do a great job grooming him and I appreciate their attention to detail. Keep up the great work!
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January 2024 by Kristen Birch
It's ok
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December 2023 by Natalia R.
Cat and dog sections: Always clean. Plenty of parking. Staff is friendly. Items are well stocked. My only comment is that once in a while the price sticker or clearance sticker is not present.
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November 2023 by Edward Nafziger
Had an unsatisfactory experience with a groomer last week. Usually my dog was groomed very nicely at this location, but this time not so much. It looked like they put a blanket over the dog to do the trim. Legs shaved. Body, back, sides, tail and ears not touched. Was so unexpected I couldn’t even say anything to the groomer at that time. I realize I should have said something at the time but was just flabbergasted that they had done such a poor job I just wanted to get out of there. Did not want them to “try again”.Please be aware all groomers are not created equal.Could not get a good photo of the after.
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November 2023 by Will Smith
Pet smart is good for your pets however working their leaves quite a bit to be desired and they have lots of turnover especially with dog groomers
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November 2023 by A. Andre Chisholm
We picked up a few items for our new family kitten. Impress with the vast array of products.
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September 2023 by Treasure F.
If I could give this petsmart zero stars l would. The staff is not helpful. They never have enough people working checkout and the service is horrible. I won't be back.
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September 2023 by Michele Vaughn
Always clean and the staff is always friendly. I know everywhere is short staffed which is why I only gave 4 stars. There’s only one lane open every time.
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September 2023 by KJ Show (KJ Show)
Great staff. Wonderful training environment for my service dog ? . Thank you.
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August 2023 by Amy Govea
Went in today for just nail trim on 2 small dogs, I was advised by Samantha that should buy the trim n grind because otherwise the nails would be sharp. So I went ahead n did as she suggested. Well 7min later she brings me back my yorkie n my dog scratches my chest pretty bad. I then ask her to please grind again because of what happened. Says that’s the best that she can do, I was confused as to why I was told to get the grinding that would prevent this in the first place. So she tells another coworker. This lady said that her nails dogs nails are too long still. I intervened and said I didn’t say they were long. I said that they were still sharp after the grinding. Obviously she Mad that she had to go over my dogs nails again so when it came to my next dog, my dog was a little scared so she was nipping at the lady she right away says she’s not gonna do it. I asked her if she had muzzles, she said not for their size I don’t! Keep in mind this is a pet store so because she refused, another guy had to complete the work she is very unprofessional obviously doesn’t know how to deal with pets that are scared and anxious being in an unknown environment with a buzzing sound in their ears/clippers, other dog’s barking etc.she was easily agitated and either she doesn’t like her job or was having a bad day either or it is very unprofessional and it was a miserable visit. I will never be back here again and wouldn’t advise anybody else to either. Shame on Samantha.
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August 2023 by Marj B.
Grooming Services- did my first appointment here with groomer Raz. I have a 14yr old dog that has been groomed all his life. Went here for the first time since we moved and he came out with sloppy uneven face. He was looking. Like hulk hogan with one side longer stash. It was so sloppy and careless. I had to go back to get it fixed before I left the store. Groomer was no longer there and other employees had to fix it with a quick trim. Sadly this is a known issue and yet here we are still having issues with the same person. I don't like pointing out names but it's not all the groomers. Be weary and avoid wasting your money.
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July 2023 by Debora McLead
This is my first & last experience with this Petsmart!! While Annabelle was seemingly kind, courteous & caring of my sweet Lucy, I cannot overlook the awful bleeding razor burns I found on my precious Lucy.
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July 2023 by Karthik Naralasetty
To the Manager: Disappointing Service at PetSmart Bee CaveI recently had a less than satisfactory experience at the PetSmart in Bee Cave. While their usual service has been decent, the specific incident that occurred was quite upsetting.Even though the shop was supposed to be open until a specific time, on the day in question, the doors were closed prematurely. This action not only was surprising but also quite inconvenient, particularly as several customers, including myself, were left standing outside, knocking and expecting service.This kind of experience, where customers are ignored despite clear indications of their presence and needs, is certainly disappointing. It undermines the otherwise positive reputation of the store and affects the trust customers place in it.A business should stand by its stated hours of operation. Closing early without prior notice or reason is not only unprofessional but also an inconvenience for those who had made time to visit. I hope PetSmart Bee Cave addresses this issue promptly, as such occurrences could potentially drive away customers in the future.
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May 2023 by Jason Stubbings
Amazing store with caring staff. Make sure you visit the cat adoption center - they always have a wonder selection of purrfect cats
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April 2023 by Tyler Donaldson
This Petsmart is usually pretty well stocked and clean. The service is always friendly and helpful and the grooming department is out of this world. Really great people.