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June 2021 by Google user
Taylor was very accommodating when it came time to order all of my BYOP materials. She got me everything needed to rough in and more despite the freeze that destroyed thousands of other customers equipment. I would definitely use them again and plan to in the near future.
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June 2021 by Joe M.
We started a Build Your Own Pool in October. Initial sales and consultation was great. Ongoing consultation has been good also. For a $3k fee, BYOP measures everything; provides a design spec; gives you a list of equipment to purchase from their sister company, Wholesale Pool Equipment; recommends subcontractors and helps with any questions/issues. Excavation started in November, we were told if all goes well, two months total so we ordered equipment in November, $14k worth, seemed like a good deal at the time. Plumbing and rebar in December. Gunite was backed up due to heavy demand, January. Then we had an ice storm in TX, which wreaked havoc on many existing pools and new pool construction. Equipment, construction materials became scarce and expensive. Tile, coping took about a week, however it took a month to schedule. Same subcontractor did the deck, which took over a month to schedule. Long story short, electric work was done in June and the electrician, recommended by BYOP, went to install pool lights and one needed a longer cord. We called Wholesale Pool Equipment and were happy to hear they can exchange the light for same model with 150' power cord, for difference in price, and they had four in stock. The next day, John, the head of sales, told us, sorry, we can't exchange the light because 1) the box had been opened, and 2) it was purchased more than 60 days ago. So, now we're stuck with a $700 paper weight :(
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May 2021 by W Siu
Friendly, reliable, and fast. Good job!
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April 2021 by Jerimy Bean
Taylor was very accommodating when it came time to order all of my BYOP materials. She got me everything needed to rough in and more despite the freeze that destroyed thousands of other customers equipment. I would definitely use them again and plan to in the near future.
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April 2021 by Bill Householder
I bought all of my pool equipment from them when I built the pool a couple years ago. After the freeze I had a broken and leaking valve. They got me a replacement faster than I could get it anywhere else, and it was a perfect fit on the first try.
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April 2021 by Blake Taylor
Great customer Service ! I have used them when I installed my pool and it was a great transaction and since then with the freezing weather we had I lost my Heater and Salt Cell and ordered from them again 4 years later still have great customer service and all products were in stock ! Great Service !
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April 2021 by Rosie L
Very fast shipping. Thank you!
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April 2021 by Winnie Wong
Good product, reasonable price and fast delivery
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February 2021 by Adam Pudnos
Hard to find part, but they had it. Part ordered over the holidays and they were able to get it shipped out earlier than expected!
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November 2020 by David Smith
This company has the best prices, great customer service and super fast shipping. I will buy from them again no doubt
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November 2020 by Kim Newton
great prices and fast shipping!
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November 2020 by Viet Pham
As described and fast shipping
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October 2020 by Vicki Tiburcio
The company had what I needed and in stock. I received it in less than a week. I’m very happy with the service I received.
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October 2020 by Sue Crain
Great customer service and product as expected.
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August 2020 by Alfonso cavazos
Best selection and solid prices, you made it easy for me! Simply Great Value!
