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December 2023 by cheyenne meredith
Shorted me on meds then tried to blame me.I was meant to get 90 count on october 7th. Didnt think to count them even though they gave me a smaller bottle than normal. Ran out half way through november. Brought the bottle up to the cvs they tried to blame me saying they gave me the correct amount. After arguing for a while they decided to give me the remaining amount. They gave me 35 tablets in the same size bottle that was meant to have the 90 supply however the it was 3/4th full. I showed the pharmacist and told him 90 wouldnt even fit in this small bottle and he continued to argue that they gave me a full 90.Ridiculous will not be coming back.
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December 2023 by Mr Ortiz
This place is a total disaster! ?? They can’t seem to get their act together due to severe understaffing, resulting in constant mistakes and unbearable wait times. Complaining to anyone at the store or CVS corporate is utterly futile—they just brush off concerns. It’s beyond infuriating! CVS seriously needs to either set up a new location or get their act together before taking on more customers. It’s beyond unacceptable! ??
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December 2023 by John Martin
I think this is a training center. Never seen the same people twice. Stopped to get a perscription the other day and was told it would be ready in over an hour. Couldn't wait, and 15 minutes after we left, we got a text that the order was ready.
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December 2023 by Leesa G.
They gave my boyfriend the wrong amount of his medicine. Instead of giving him the 90 day medication they gave him 45 day supply. Beware someone is taking customers medicine that they need.
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November 2023 by Teresa Gunter
They always greet me with a smile and always fill my son's prescription on time and correctly. In 10 years I never have any concerns or problems with this pharmacy. I can get my meds in the mail order but I rather go to this pharmacy.
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September 2023 by Judy Underwood
Absolutely the worst Pharmacy I have ever been to. Service is terrible, Staff stands around and talks while customers are waiting, zero regard for anyone's time, lazy inefficient staff. Nothing good to say at all.
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July 2023 by Rhonda “NecroMom” Boyd
HORRIBLE CUSTOMER SERVICE AND STAFF!!! I would rather drive to Oklahoma to get my prescriptions than to deal with the incompetent lazy pharmacy staff!! I would have given 0 stars but it wouldn't let me. Save yourself aggravation and go to Walmart!! THIS PHARMACY SUCKS
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July 2023 by Karen Murdoch
Script sent in last week but they’re out so it had to be ordered. I called today about my script and it was in but not filled….“Give us an hour”. 2 hrs. later the lady at the drive though tells me “yours isn’t ready; your doctor just called in but give us 20-30 minutes”. Then why did you text me it had to be ordered last week and at 6:24pm that it was ready!?!
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July 2023 by Lauren Crumm
They do not have COVID shots in stock. Will let you schedule appointment online but you arrive and they tell you you're out of luck. Wouldn't recommend scheduling any vaccines here until they can call to let you know they are not available. Or call before you come and make sure you don't waste your time and gas money!
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July 2023 by Alex Dalrymple
It's very clean and very well kept. The stock is different than a lot of ones that I've been in. Not a ton in office supplies beverages and they have a sign for an as seen on TV section but there wasn't anything on that isle for as seen on TV stuff.
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May 2023 by Raquel Rodriguez
They had my med ready as soon as I got to CVS. Thank you for all your hard work.
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March 2023 by Rob S.
Worst pharmacy ever! I was going to have my testosterone filled here like I usually do but todays pharmacist rejects my prescription in the form I'm requesting it in. Long story short it's only to benefit the pharmacy and save on product and charge me more. At the end of the day my doctor has asked me to request it in that form. You're only the pharmacist you don't see my blood work. I'm taking what my doctor deems appropriate. If I'm paying for the product what does it matter in what form or size I get my prescription in?! Only gawd damn azle!
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March 2023 by Morgan M.
Went to this CVS today to pick up a prescription. Waited 40 minutes for something that should have taken 10-15 minutes. The lack of the ability of the staff both in the drive thru and walk of pharmacy . This pharmacy needs to create a more cohesive system to create better service. I will be looking for new pharmacy due to this.
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February 2023 by Emily Ellard Benson
My husband went in to pick up my prescription 12 min before they closed for lunch, and they said info online wasn’t correct so he asked them to call the pharmaceutical company because we just talked to them and all info is correct and they said to have CVS call them if they have any questions. They refused to call the customer service number for the discount card, saying the info online wasn’t correct and wanted me to call the pharmaceutical company to make sure it’s all correct then come back. But I had just hung up with them and they verified all of it. I went back in after my husband told me all this, and the pharmacist on duty said “she will call when she can” (after trying to say again that they weren’t going to call) and I said that’s fine, but please call them because I need this medication. I was fine with it being after lunch, I know they need a lunch break. She apparently didn’t seem to worried about it, more worried about figuring out what to get for lunch. Thanks for the subpar customer service.
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January 2023 by GeneralTHC
The pharmacy in question is the worst I've ever encountered. The staff there is consistently incompetent, and it's been a nightmare trying to deal with them, particularly because my elderly father relies on me to handle his prescriptions. That is, there's no way I would continue to deal with them if it was on my own behalf.And every three months, without fail, we run into problems, such as the pharmacy claiming that our insurance won't cover a name brand medication that it actually will, despite our having literally reminded them of this dozens of times over the course of several years. Additionally, they have a habit of losing track of refills andprescriptions, causing inconvenience and frustration for my father, who is elderly and unable to drive long distances back to the doctor because they demand a new prescription. It's insanity.The staff are unhelpful and rude and always giving conflicting information that flies in the face of the last excuse they gave you. They clearly don't communicate with each other well. I mean, I don't think I've ever been told the same thing by two different employees there. It's like each one just makes it up as they go. The overall performance there is just totally abysmal. I would never recommend this pharmacy to anyone and would advise strongly for anyone to go to any other pharmacy in the world to avoid the migraine headache that is CVS in Azle, Texas.