Elite Nails has improved significantly after its remodel, providing a clean environment and fair prices. The nail technicians are friendly and attentive, often remembering customers' preferences. Notably, one technician received praise for her detailed hand-painted designs and creative suggestions. Customers enjoy the fun atmosphere, with staff who engage in humor while delivering high-quality nail services, making it a great spot for special occasions. The service is generally professional, with customers being politely greeted and immediately seated for their manicures. Customers are impressed with the level of service, which includes trimming nails, massaging hands and arms. However, there have been some issues reported, such as gel nails popping off and uneven pedicure work. In one instance, a customer was unsatisfied with a technician's rushed service and lack of attention to detail, though the staff were able to rectify the issue.