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November 2023 by Jess Salas
Best experience I’ve ever had at a bank. I was there @9am & out 20 minutes later. And this was to open an account, it didn’t take 2 hours. Walked out with my debit card in hand.
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August 2023 by Liberty Justice
They have a lot of problems with their ATMs in Azle. They are either out of order, the buttons don't work properly or are unable to dispense cash. It is a nine mile round trip to their main bank and the location is hard to get to but with the price of gas having to make extra trips because their ATMs don't work is not acceptable. And now they have notified customers that they are going to do something they are calling "scheduled maintenance" and that will disrupt regular service at ATMs for two full days. I've had accounts with Bank of America and Wells Fargo for decades and not once did they ever disrupt service for scheduled maintenance. The banking industry is becoming more and more sketchy and Pinnacle is no exception. If I didn't have direct deposit and auto pay, I would close my account and go elsewhere.
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September 2022 by Laura Hirth
This bank does not care about you. I wanted to support local banks, and I had opened the account a few months prior. I sent some money via zelle in an emergency, and when I went to withdraw the funds ($2k) it was refused. The money had been deposited but because I hadn’t set up my direct deposit yet and it was abnormal, they wouldn’t let me withdraw the funds. Thankfully I was able to zelle the funds back to my chase account, drive 10 minutes to lake worth, and get the money no problem from Chase.I spoke to the Vice President of this bank personally. Not a very nice man. Will never give this bank my business ever again.
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April 2022 by Archie Oestreich
I opened a business account with Pinnacle bank. The account was over drafted due to a mistake on my part. They charged me a fee which is understandable.What is not understandable is that they then attempted to charge me a daily fee until the account is brought up to zero. There was zero notification on their part to let me know there was an issue with the account. They were very happy to attempt to take as much money as possible in fees until I noticed my mistake. I would not do business with this bank. Buyer Beware.
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December 2021 by Crystal Marsh
Been banking here for 9 years now and not the kindest service when you need help when your card has been compromised. Called back and someone else finally helped me.
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September 2021 by britt baker
Horrible service! Asked to speak with the manager and was told she was with a customer and I could leave a message!!! Well she lied…. manager is on vacation!
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October 2020 by Mary Daniel
Best in Texas
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June 2020 by Chockie Hightower
Easy doing my business
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March 2019 by Annelisa Alvarado
If your Mexican think about it twice going to this bank because you WILL feel the different energy and treatment level - I'm Hispanic but does white society know the difference NO! Went straight to Herrington bank they treat you like every other human being best of the best in azle small and your obey doesn't disappear or go anywhere :)
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March 2019 by Ann A. De Benitez
If your Mexican think about it twice going to this bank because you WILL feel the different energy and treatment level - I’m Hispanic but does white society know the difference NO! Went straight to Herrington bank they treat you like every other human being best of the best in azle small and your obey doesn’t disappear or go anywhere :)
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September 2018 by Michelle S
This has been my bank since it was known as First Bank. The people here are great! They have helped us out with all sorts of things from linking accounts to replacing a debit card chewed up by our dog! This will continue to be our bank as long as the customer service continues to be optimal!
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September 2018 by Tim Springer
Nice people!
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August 2018 by Stephen C.
Incompetent fools have been calling me off and on looking for "Marilyn" for, literally, five years. Hey Marilyn, I think you might want to check your credit report.
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March 2017 by Don Pierce
I will never stop using this bank. They have gone out of their way to help me multiple times. I haven't met everyone who works here but the ones I have are very kind, efficient, and willing to help however they can. Saved my butt several times now. Thank you Pinnacle Bank!
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March 2016 by Anunnaki Child
Always greeted with a friendly person. I have always been treated with the upmost respect. Very professional tellers and loan officers. I appreciate not being treated like a criminal when I deposit cash like Chase bank does. I also appreciate NOT being told by teller that I should conduct my deposits via ATM. Old fashioned banking at it's best....
