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September 2023 by Jamie Apple
I scheduled my MOBILE pickup for 8am but ended up having to go into the store where I spent 40 mins waiting for the employee to figure out how to help me. All this because whoever set it up at the location actually selected 1pm as the pickup time. Not only am I out the cost of the truck but also the cost of the help I had arranged because they also had a schedule to keep. This was supposed to be a easy mobile pickup but was nothing close to easy.
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May 2023 by Daniel Bradford
Never using uhaul agian. I moved from TX to AR. About 300+miles. TheyMake you pay for a 3 day base fee around 6-7 hundred dollars. Guy on the phone at this store told me i would be reimbursed if i turned it in earlier. I turned it in around 4 am after 19hours of use. This company doesn’t hold their employees accountable and just said oh well when i filed a dispute. The lady on the phone this morning got loud with me and told me i signed the contract. So they can just lie and not be held accountable.
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April 2023 by Paul Pacheco
Horrible customer service, very rude. I told that man I was on my way from Oklahoma and I needed that trailer. I asked him do I need to reserve it, he said no I’ll hold it for you. I said ok, an hour into my drive to Texas he calls me back and says the trailer is gone. I’m very disappointed and will never use this place again.
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May 2021 by Ronnie Clifton
I picked up a car dolly after one in Comanche and the gentleman there helped me with all the hook up and even get the car on the dolly and when I got back to Azle before to drop off the dolly the gentleman there helped me unhook everything.
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November 2020 by Anthony Gutierrez
Worked good for me. I like the mobile app pick up and return so I don't have to talk to people.
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October 2020 by Carrie Jensen
posted to the wrong place. They may be great but this wasn't the correct location.
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December 2017 by DayVee Tee
Guy is helpful, but with limited vocabulary. Trailers are rusted.
