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February 2024 by Sarahi Garcia
Horrible management. Mechelle the manager is rude and unhelpful.
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October 2023 by denise spracklen
Doesn't deserve 1 star. Slow service, over 24 hours to fill a prescription, not open on Sundays. Doesn't have enough medication to fill prescription. Hard to believe but going back to Walmart.
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October 2023 by deb smith
When you live rural & need access to a 24 hour pharmacy, the walgreens pharmacy in Brookshire's grocery, Springtown, TX does not open until 10am and takes 24 hours to fill a prescription.
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October 2023 by Brandi Rasdon
Guess I should have checked the reviews before transferring my subscriptions. I stood in line for 20 minutes, behind only 3 people. When they finished with the people ahead of me, they went back to organizing RX bags, by that time there were already 5 other people waiting behind me. Seems like they were just hoping people would leave, but people actually need meds. The line was only there because they kept ignoring it.
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September 2023 by Christian Shotts
My wife had finished with her wisdom teeth extraction at about 10:30am today and I arrived to pickup her prescription at about 12pm. I was told that my prescriptions would be ready in “20 minutes” so I said no problem and came back later.I get here at about 1:25pm (an hour and a half after I originally came) to pick up my wife’s prescriptions and they tell me they haven’t even prepared them yet. I tell the gentlemen at the counter that they had told me it would be ready over an hour prior. He goes back, grabs two bags and then proceeds to tell me something along the lines of “we don’t have the pain medication ready, we’ll get that ready after lunch for you.”I told them that I need the medication now as they had given me a pickup time and they did not meet their deadline. They refused and told me they would not make it.It’s not cool to tell a customer that something will be ready, miss that deadline by over 40 minutes and then tell them you’re going to eat lunch before you fix the mistake.When they get back from lunch it took them literally one minute to make that last prescription. Could’ve easily done it before. All in all it took close to close to four hours to complete a prescription…Lame customer service.
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May 2023 by Robert Dryzgula
This Walgreens pharmacy has, by far, the WORST customer service ever. Long lines, long phone hold times, rude responses, and Rx errors on their app as well as by email. We have been customers for over 5 years but are now actively researching alternatives for our prescriptions.
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May 2023 by Uriel Martinez
Poor customer service. The lady in the pharmacy was super rude and started yelling. I was with my brother on the phone translating and she sounded racist. She needs to be gone…
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May 2023 by Kaci Johnson
I’ve been sitting at this drive thru line for over 20 minutes now , no movement, do not understand why it’s like this EVERYTIME I come here
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April 2023 by Jlynn Warner
I have been a Walgreens consumer for several years now. I have lived in different states and Walgreens in most states are ran well. Clean professionals working there. Helpful employees to assist you in getting you in and out in a courteous manner. This Walgreens is by far the most poorly ran Store I have had to encounter. There is an assistant Manager there her name is Frankie. I was at the front register, adding funds to one of my cards so I could pay my bills. As I come in every month to do this. The cashier at the front Jenni, assisted me in doing this. Unfortunately she had to page this Frankie, she paged her twice. To no avail Frankie never replied. Another associate then went looking for Frankie, she was in the back on her phone. She came up with an attitude towards having to be inconvenienced her to have to come up front. She put in her code and proceeded to to walk out front to play on her phone yet again, and smoke! She never knowledge me there not once did she apologize. The cashier kept apologizing for her, I told her it isn't her fault that Frankie would rather play on her phone and smoke than do her job. Poor management poor customer service !!! Then seeing her outside so engulfed in her phone while smoking like freight Train I said thanks for being so rude and unprofessional! She began yelling and screaming. I called the store to try and file a complaint Frankie answered the phone yet again unprofessional and rude argumentative!!
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February 2023 by Tom Tafoya
I have always had a lot of compassion for this store and rated them a 5. Lately they can't get any of my prescriptions ordered or confirmed properly. I have been getting the same medications for years. I don't know if they're going through staff changes or what the problem is but customer service is lacking immensely these days. It seems like they don't realize that a lot of people rely on these medications!
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January 2023 by Tabitha Slade
I purchased calendars online to be picked up today. I received an email that they were ready early and went to get them. I was very rudely told that they were not due to be ready for another hour and she didn't send the email so she didn't know what I wanted her to do. We wasted an hour and came back and picked up one calendar. I asked about the second calendar and was told there was only one. They finally found the second set and dropped it down hard on the table, and walked off. When I got home and opened the calenders, I found that both were a mess. The wall calendar was completely out of order and had to be taken all the way apart to be put in the right order. The desk calendar is so streaky, and the photos are faded, discolored, and blurry. All in the same side and line, so it's not just the photo but the printer.
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October 2022 by Dannie Phillips
My wife used Walgreens for her prescription. 1st time, 90 day fill with ins the price was $123.00.She went to the store. Asked a few questions and the price changed to $4.95 for 30 days. 3rd time...30 day fill, $54.00. Wth??Told her to go to Brookshires. 90 day refill....$12.00. This is not a controlled substance. Walgreens, you just lost our business on pretty much everything. I honestly wonder what they will make out of this property once you close down. I don't figure it will take long with this type of price gouging!! This should be criminal..
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October 2022 by Morgan Hamilton
Seriously awful. Long wait times. Pharmacy Tech is decent but the Pharmacist is the most dry and unpleasant to work with.
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September 2022 by MD Martinez
Doesnt do passport photos!! The lady at another other location i got them at says they always get people from here saying different excuses. This time it was because they had not batteries.
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September 2022 by Karen Salinas
Service is sooo slow I was number six in line out of ten vehicles waiting in the drive thru lane, why can’t you open the second lane to service your customers quickly. Yes I could of gone into the store but the lines are always long in the store. Makes me want to look for a new pharmacy.