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“I drive a classic car, and finding insurance was a nightmare. Most companies wouldn't touch it. Balch Springs Auto Insurance not only offered coverage, but their agent was a car enthusiast himself! He understood my needs and got me a great policy.”
“Johanna at La Familia Insurance is the BEST agent and manager I’ve ever worked with! She went above and beyond to make sure I fully understood my options and helped me get the coverage I needed at the best price. She’s professional, knowledgeable, and always makes you feel like a priority. You can tell she truly cares about her clients and goes the extra mile to make the process smooth and stress-free. I highly recommend asking for Johanna—she’s the reason I’ll be a loyal customer!”
“Jessica completely made my day! She was so kind, helpful, and positive. ? This was the first good news I’d had all day. I really appreciated her energy and the way she turned my mood around. Thanks guys!”
“I called to get my ID card sent via email and the first person that I spoke with sent over something but couldn’t let me get to my ID cards. I asked to get transferred over to someone else and she did. Irma spoke with me and waited on the phone to make sure I was able to get them without any problems. I was at the inspection place so I was glad Irma from Balch Springs could help me!”
Auto Insurance
Auto Insurance
Auto Insurance
Auto Insurance
Auto Insurance
“I can’t say enough good things about working with Dawn Mitchell! She went above and beyond to help me get everything sorted with my insurance and SR-22. I was feeling completely overwhelmed trying to figure it all out, but Dawn was so patient, kind, and knowledgeable. She explained every step clearly, answered all my questions right away, and made what felt like a stressful situation so much easier. She also has a great sense of humor, and I really needed the laugh today.
You truly never know what someone might be going through, and Dawn extended the utmost professionalism with genuine kindness. In a field that can feel like nothing but numbers and robotic processes, she was human.
Thanks to her, I’m fully covered and back on track, and it all came together faster than I expected. You can tell she genuinely cares about helping people, not just selling policies. I’d recommend her to anyone looking for reliable insurance help and real customer care. Thank you so much again!”