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January 2024 by Cornelius Gbadebo
Upon entering the office it was refreshingly clean and nicely organized. When checking out the property, it was also clean and well took care of. However, when I spoke to Ms. Jaye, she informed me of how the payment works moving in towards the end of the month. I returned the next day and was greeted by another young lady behind the counter that gave me totally different information, causing me to become upset due to the large increase of money being requested of me. When I picked up my phone to call customer service for that facility, she ended up finding the correct info for me to move in at the online discount rate, therefore, I hung up. I am now a happy tenant at this nice clean facility.!!
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December 2023 by Zella Scott
I reserved a unit. On the day I was to move in, the office door had Open/ Come-In! I tried the door, it was locked. There was another lady sitting in her car upset. I called the # that was on my email confirmation with reservation #. No answer. Called another # I finally got a lady who said I should probably find another storage place. Didn't know why the office wasn't open. She however said she would reschedule me for the next day. I called before I went, was told someone should be there. They would call ahead for me and advise the agent I was on my way. Once there, the agent came to the door to unlock it, she was pleasant, and I was in and out in 10 mins at the most. I finally got my storage unit.
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December 2023 by Lex H
If i could give negative stars I would. My unit was broken into and my belongings stolen. They never alerted me. I was told by police officers that this happens all the time with this facility. Ive heard a lot of bad things after my break in and they all showed their true colors. They gave me the run around for over a month not reaching out to me after I have called back to back to back. Now they are stealing my belongings to sell at an auction. Do not trust this place with your money! They do not care about you! They will blame, use and disrespect you when you speak up on the injustices done there. Take my advice and run far away! Save yourself from the headache and hassle! Its NOT worth it! I will be posting reviews everywhere to warn people.
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November 2023 by JD Burson
Natalie is great. Units are secure, clean, and well maintained.
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November 2023 by ANGIE OWENS
overall both Tonya on the phone and the young lady, I will come back and update her name. Both were remarkabe.
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November 2023 by Donovan Roberts
I have been on the fence for some months now about a good storage facility to house my valuables. The representative at balch springs has made me very confident in my decision to rent from there. I will see you soon ?
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October 2023 by TaNeesha Coleman
Remika was very nice, patient and thorough. Very good customer service. Made me and my mom feel very welcome. She's amazing!!!!
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October 2023 by Christel Hunt
Mika is amazing. She was super helpful, and professional.
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October 2023 by Eddy Martinez
Orlando has great customer service. He helped me with all my inquiries. Thank you
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October 2023 by Fabiola Urquiza
Super easy rental process! I rented a 5x5 online and I got the first month free. I only paid $25 admin fee and $5 for insurance this month. When I arrived at the place Remika made the rest of the process super easy and fast then she showed me to my unit, this has been the best experience ever in a storage facility. I highly recommend this place.
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October 2023 by Julia Duncan
Professional and very helpful. Clean and we even had a pushcart to help get my items to the storage unit. It was nice.
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October 2023 by Val Lynne
I was pleasantly surprised with this facility. It is newish looking and very clean, prices are comparable to other facilities in the area. And, I got in on a special, first month free!
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September 2023 by sherifferic
I don’t want to hide the credit for my experience in the details, Remika did it all! In less than 10 minutes she had me set up set up, paid for, and ready to go with the best deal I could get. She had a good attitude and fun to talk to. The site was clean and orderly. Highly recommend!!
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September 2023 by Keitha Knight
I love working with Michele and she has always made sure I have everything thing I need to have easy move I move in today and I had no problems thanks to my favorite Michele
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August 2023 by Jaime Ipina
Excelent service …excellent customer atention ..Romika is very nice ,and do excellent work ….she help all moment .??
