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March 2024 by zoeact123
I have only ever used H&R Block for assistance with my taxes and have typically had good experiences. That being said, last year, filling my 2022 taxes was one of the worst customer experience I have ever encountered and involved countless hours on the phone filing case after case, trying to get assistance with correcting an error on my taxes that both my tax pro and myself missed when initially filed. It seemed as soon as my taxes were filed and my Tax Pro (Velyncia Bannerman) received her good ratings (as there were no issues up to this point), she disappeared on me. I tried numerous times to reach her on the portal with no response and left multiple unanswered voicemails. When I got on the phone with customer service (who were all very kind), I kept getting told that my tax filing was locked and could only be accessed by my original tax pro. Customer service sent multiple messages to Velyncia and her manager (who wasn't even employed there anymore), with no response. I tracked down the office she worked at, Balch Springs, and started calling there in hopes of trying to reach her. Once, I accidentally caught her on the phone and explained that I had been desperately trying to get in contact to correct the issue on my form as it was indicating I owed $636 when I was actually due for a return as it had been incorrectly entered that I did not have healthcare for the full year. She was dismissive of my concerns to get the problem remedied and took no accountability for her lack of response. She guaranteed she would follow up with me later that day or the following day after speaking with her manager. That was last time I ever heard from her and it makes me very frustrated that she was able to walk away with a 5 star review from me since it was requested prior to all of this.I was told several times that the issue might be due to a software update, however, that is an internal issue that should be resolved by the company and not leave a customer stranded. I was even set up with a new tax pro, who attempted to help, however, was not able to gain entry to my account due to the software lock keeping access only to Velyncia. This process went on for months with call after call and email after email hoping I would finally reach someone who could get access to my account to correct the issue.I could not believe that I paid over $200 to get abandoned and stuck in the never ending loop of customer service, when H&R Block prides itself on guarantees of 100% satisfaction. Oh and by the way, I asked for a refund on this several times and was never given directions on how to file for one, though this experience seemed more than warranted for one. While both my tax pro and I did not catch the issue until after I accepted the return, the issue with the software access is what prevented myself and other customer representatives from being able to help fix my issue. I can definitely say I was extremely unsatisfied, and H&R Block did not live up to their four benefits. It was not at all upfront and transparent with the pricing as I was not made aware I would be forced to need to utilize a tax pro until after already doing my federal taxes and most of my state taxes due to the program not being able to facilitate one part of my taxes (mind you I have a very basic tax file). In previous years, I had only paid up to $70 for my taxes and was boxed into paying for a Tax Pro to essentially redo all the work I had already done resulting in a bill over $200. This was not upfront transparent pricing nor was the process transparent, which are two of H&R blocks benefits.The only thing I can say positively with my 2023 refund was the kindness and validation from the customer service representatives that tried to help, as well as the two kind individuals (Chris and Pam) out of an Illinois office who I somehow got connected with and communicated with me directly in filing an addended return by hand since we could not access my account digitally. Turns out I was actually due a refund.
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February 2024 by Keadon Ford
Ms Valencia fix every issue on time
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February 2024 by Six Wishez
Ms Valencia is wonderful I've been going to her for over 11 years/.
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February 2024 by Tommy Rinehart
Always very friendly
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February 2023 by Eddie Lovelace
I visited Seagoville location 1st because it was closer to my house... there were no customers there but tax guy (George) there said he was expecting a customer or had appointment that had not showed up yet so he ask the receptionist to schedule an appointment for me... after explaining she was unable to do so he came up and asked if I had all my docs and proper ID... I replied yes... he then insisted I take pics and upload to website while he waited for ghost client... but I did explained that I preferred to have person to person interaction and would wait or return at later time... he then responded with frustration and broke down and said... OK u want to do your taxes ok I can help you now then come on back.... once in cubicle he asked if I wanted a quote or to just do taxes... I was confused a little because I do my taxes at H& R Block every year and pay the fee no quams... so kin of took me aback.... nevertheless proceeded.... he asked me if I was filing single or married I replied single.... then he asked of I was married I replied no then he proceededto tell why he asked and asked me again and I said for the 3rdx I am not married, going through divorce or any thing of the sort.... so right off the back Iam wondering what's going on because again I use H&R Block every yr just not this location... so the rest of the inaction was pretty horrible..... everytime I had a question about something George seemed frustrated in answering and finally said to me.... you know what if don't like the way I am doing your taxes you can go somewhere else and said he the option to accept or refuse service to me when I responded that he was the one with attitude not me.... and that I was just a customer with questions..... so at that point quietly collected my docs and left that office and ended up getting A1 svc from Ms Valencia I believe her name was at Balch Springs location..... I am used to being discriminated against by narrow-minded ppl in USA so that didn't bother me.... but what did bother me is that this guy attempted to somehow switch the narrative around and say it was me that cause disturbance or "had the problem" (as he put in a note in the system and "courteously" marked my return for paper filling instead of usual electronic (without my consent) in attempt to delay my tax return funds) when they are the ones to blame most cases... luckily I had a witness with me who witness entire thing... Not good! But all in all experience was on point once I got to right person.
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February 2022 by Chard'Dae Summer Hopkins
The representative was very professional and the cost to file with H&R Block was the best price in my area.
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February 2022 by Latoya Moore
Very good customer service
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October 2021 by Tina Leyva
I trust my preparer and have been using these guys for years I highly recommend them. They are a bit expensive to be honest but the confidence and surety that comes with it for me at least is worth it.
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August 2021 by TiTi Leyva (Shandara Majere)
I trust my preparer and have been using these guys for years I highly recommend them. They are a bit expensive to be honest but the confidence and surety that comes with it for me at least is worth it.
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June 2021 by Shandara Majere (Shandara Majere)
I trust my preparer and have been using these guys for years I highly recommend them. They are a bit expensive to be honest but the confidence and surety that comes with it for me at least is worth it.
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April 2021 by Tina Leyva (Shandara Majere)
I trust my preparer and have been using these guys for years I highly recommend them. They are a bit expensive to be honest but the confidence and surety that comes with it for me at least is worth it.
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April 2021 by Kalah Thomas
Friendly, I felt comfortable, I felt like tooken care of. I felt I was in the right hands
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April 2021 by Shandara Majere
I trust my preparer and have been using these guys for years I highly recommend them. They are a bit expensive to be honest but the confidence and surety that comes with it for me at least is worth it.
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April 2021 by Tina Barrera
My tax professional was very friendly and fast
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April 2021 by Adriana De Santiago
Always excellent service
