O'Reilly Auto Parts in Balch Springs, Texas, offers a range of car parts, tools, and services to meet customer needs. Located at 11856 Elam Road, the store provides free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate the outstanding service from staff members, with one employee noted for going above and beyond. However, some reviews mention that certain employees could improve their customer interaction by being friendlier. While the store has a good selection of parts, there are occasional gaps, particularly for parts related to Mexican vehicles, and some customers feel the staff may lack experience in providing advice. Overall, O'Reilly Auto Parts is viewed as a friendly alternative to competitors, with a commitment to helping customers find what they need. With over 6,000 locations nationwide, finding assistance is convenient.
They are ready to help me. Well Informationed... courteous. 0 bad experiences
November 2025
Jennifer answered all of my questions confidently and accurately! She knows her stuff! In a matter of 3 minutes she answered all my questions and guided me in the right direction.
September 2025
Came for help putting headlights in my impala and ms Erica was determined to have my lights working she even brought her own tools to help me best customer service I've had in years she should get promoted
