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December 2023 by Halle
I will never go anywhere else for my car problems again! Kassie was so helpful and made sure I understood what was going on each step of the way. The whole team there is great and I had such peace of mind with them working on my car. I would recommend this location to anyone looking for a place to take their car!!
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December 2023 by M Now
I had the pleasure of dealing with Kassie at Brakes Plus, and her expertise and friendly demeanor truly stood out. She navigated my brake concerns with skill, ensuring a smooth and efficient service experience. Kassie's commitment to customer satisfaction, combined with the overall excellent service at Brakes Plus, makes it a top choice for automotive needs.
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December 2023 by Adam Rosen
Solid location! Finally found a trustworthy establishment to have our family cars maintenance done. From Cassie, rocking the customer service when I called to make the appointment, to Tim Miller checking you in when you arrive. Super-fast as well; took one hour for an oil change and air filter installation. Great conversation while waiting too. Thanks Tim, Cassie and Charlie. See you next time!
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December 2023 by Tina Zarcone
We are so happy Brakes Plus came to Bartonville! We take all our cars here for service and maintenance. They are upfront and honest every step of the way. Kassie Rocks!! Her customer service is top notch! She is friendly ,caring and knowledgeable . I 100% recommend Brakes Plus! You will not be disappointed ! It’s nice to have a place you can trust!
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November 2023 by Hannah Dryden
Kassie helped me by changing my headlights the other day and she was super quick! I was able to pop in and out with not an issue. She was also very kind and overall super helpful! Happy with my purchase!
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November 2023 by Mallory Moss
I went in for a state inspection and Charlie took care of me quickly with a smile on his face! I had another appointment to get to and they made sure to have me out of there in time. I got to observe many customer employee interactions and everyone who worked there interacted with customers so kindly. Breath of fresh air for a car service place. Thanks again Charlie!
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November 2023 by Shannon Odom
Charlie was great to work with. He got me in and out quickly with a State Inspection and told me how to simply go to Tom Thumb to get the Registration sticker instead of waiting for it in the mail. Highly recommend!
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November 2023 by David S.
Non approved extra chargesThese guys have been helpful in the past and the location has been very convenient. My last trip I took my Jeep in with detailed instruction of wanting the least expensive gear oil because I have been breaking in a new set of gears front and rear. I will be changing fluid again in 500 miles. The Manager did not listen and proceeded to use the premium synthetic and also added a non slip additive that I never approved this extra charge. When I picked up another vehicle for a oil change I asked why they would so that. He continued to say he would make it right but never did. In fact when reviewing on the site they have not returned my call in about 3 weeks now.So, be clear with what you ask for and what your purchasing. Any additional add ons should be approved by the customer. Not doing so questions the trust of the business.Date of experience: October 27, 2023
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November 2023 by Ginger Brodess
I appreciate how quickly I was able to get in and get my state vehicle inspection done at brakes plus in Bartonville. I had stopped at five other shops in the area and I either wasn’t going to be able to get in for two hours or they couldn’t do it at all because of broken equipment or staffing. Thanks to Charlie and Tim for your great and speedy service.
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November 2023 by Jim Shimala
Met Tim after another local company really fouled up a few things with my truck. He took the extra time to diagnose a few issues so I brought back my truck to have them fix the issues and do other repairs. Raymond, who worked on the truck was very professional and communicative with me as I was out of town for work while they were working on my truck.Couldn’t be happier with this store and will certainly be back!
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October 2023 by Ryan Manning
Absolutely awesome. Kassie was a Customer service ninja. Dropped my work truck off 2022 Ram 3500 for front brakes. I’ll never go back to Firestone. Customer service is top notch. Thank you guys.Thank you
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October 2023 by Arvind Kumar
Very impressive service at this location. Manager Tim & Cathy are great people !!I walked in on a long weekend Friday with my car all set for a road trip when I encountered an issue with my car which required fix. Team at Brakes Plus was very accommodating to get it fixed right in time for my trip . Very happy with their quick service
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October 2023 by Ani Licari
Highly highly recommend the Bartonville Brakes Plus! We’ve taken both our vehicles there multiple times and each time our experience has been great! The customer service there is the best we’ve had in years getting our cars serviced. This last time we had Raymond assist us and he was not only extremely knowledgeable and friendly (he even remembered us from other visits) but he got us in and out in a flash. He always makes us feel at ease when we are in panic mode from having an unknown car issue. Their amazing staff is why this is the only shop we will use!
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October 2023 by Michelle Schwartz
I had a great experience at Brakes Plus. Charlie was phenomenal and gave great and FAST service. He was able to explain everything well to me ( I don’t know car stuff) Super happy with my experience here. Highly recommend! Ask for Charlie, he’s your guy ?
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September 2023 by Thomas Simons
I got my break fluids changed and Tim and the guys at Brakes plus are fantastic! They are timely, trustworthy and their services are priced well. They even went above and beyond to replace a couple of push pins on an undercarriage shield so it no longer drags the ground. Much appreciated.
