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November 2023 by Scott Vassh
Booked the HV location for install of 4 tires. They could not handle it as their machine could not do low profile tires. They called this shop explained the situation and they agree to handle it. Dropped the car off at noon Saturday. I was warned they may not get it done but would on Sunday. So I left the car all day Saturday and Sunday they could not get to it either. I give up reminder why I stopped going to Firestone years ago.
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November 2023 by Mike Martin
The manager here, AJ, is fantastic and was very helpful. However, when he isn’t there the place is run by rude, apathetic, morons. After being told my service would cost, and I quote, “143 point nineteen” I requested an afternoon appointment. After turning down 3 appointments that were all before 10am (afternoon must mean something different at Firestone), we settled on a 5pm appointment.I had a trip booked to surprise my family at the grand opening of their business that was contingent on getting a new tire installed. I made an appointment days in advance and when I arrived for my appointment I was told that not only could they not “fit me in” to do the work that was to take under an hour and I had an appointment for, but they also couldn’t find the tire that had been allocated to me for my repair. I pleaded with them to find some solution to salvage the trip I had planned and was met with “what do you wanna do” as the only answer.Dont bother making an appointment for service here, it means nothing and you’ll be left very disappointed.
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November 2023 by Taylor
Came in at closing with a nail in my tire, panicked that it would go flat over night and I would have to tow. These guys got me in last minute. So thankful for their help!
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September 2023 by Jennifer Hebert
Bal was of great help. I will be back . And they have Toyo tires ❤️???
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September 2023 by Stacey Pentecost
I'm a "loyal customer" type so when the service at my normal autocare establishment started to go downhill, I was super bummed about it. I only ended up taking my car here because it was the closest auto shop to me and I wasn't sure my car would make it another mile down the road.I'm so happy to say that my experience here was absolutely top notch during every step of the repair process. They kept me fully informed at all times and made me feel like my business was truly valued. I'm excited to know that I've got a place that I feel like I can trust again.
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July 2023 by Drew Johnson
Terrible. Called and was told to bring my car in at 5 and they would be able to get it taken care of. 5 o’clock comes and they tell me they can’t complete it today. Won’t take any of my cars back.Service: Oil change
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May 2023 by Sarah M.
couldn't give it zero but I took my car in because my tire needed change it had a huge nail stuck in it. Later on I get my car serviced maybe a couple weeks later they told me I have that same exact nail in the same exact spot to where I thought firestone had fixed it. so I paid for them to do nothing to my car.
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April 2023 by Jacob Jeppsen
DO NOT TAKE YOUR VEHICLE HERE FOR A WHEEL ALIGNMENT!!!1st visit after scheduling an appointment over the phone for an alignment, upon showing up after driving 30 minutes, I was told that the alignment guy was leaving soon and they wouldn’t be able to take me. I was comped $20 for inconvenience.2nd visit I was told they had to do 2 alignments because the first one was bad. As they handed my keys back they said “it should be good now.” After driving away I noticed my alignment was still bad (crooked steering wheel, pulling to the right).3rd visit I told them what had been happening and after they did a third alignment, I left and noticed my steering wheel was now pulling to the left. As I reached highway speeds my steering wheel was shaking and continued on the highway the whole drive home.I have now taken my vehicle to a different Firestone in hopes that the people working there are competent enough to do a simple wheel alignment.
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April 2023 by Brian Shults (doppler1)
AJ took care of me from start to finish, he was very helpful about everything I needed for my vehicle. Great service and professionalism!
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February 2023 by Shayla Laizure
Have used them multiple times and we have always felt they were very honest, not pushy, and do a great job!Services: Oil change
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February 2023 by Lesli LaDuke
I have to give a shout out to Firestone in Bartonville! AJ was super nice through all this ice storm junk. Dropped it Sunday morning and didn't find out til about 5pm that evening that the tire had to be replaced, they were really busy. It wasn't ready til late on Monday and by then the roads were bad. They kept my car all this time, safe inside a bay, til I was able to come today to get it.Super polite and kind, both AJ and the other guy I talked to on the phone. Wish I'd caught his name. I would definitely go back!Service: Tires
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January 2023 by Ed M.
Great service - good people Work done right the first time, on time. Will bring back other vehicles for service
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November 2022 by Stephen Jarema
Staff was great, they worked diligently to have my vehicle ready by closing.They did encounter some issues but had it ready the next morning. To be fair the work that was needed was a full day's worth and I dropped the truck off around 10am.Will definitely go back for anything in the future.Services: Wheel alignment
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November 2022 by Lynne Galbreath
If you had a negative experience in the past please try them again. The new management is excellent and goes out of their way to help.
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October 2022 by Lydia Russell-Albers
Great staff (Ty, Raymond, Chris)---thanks for getting me safe and back on the road! Quick turnaround and solid work.Services: Tires
