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“I walked into this location and the line was nearly out the door, but I was quickly seen to have my package processed because of Max. He was awesome, quick, efficient and friendly. Made sure everyone was greeted and satisfied with their drop off. I was in and out in less than 8 minutes with a long line in front of me it was impressive to watch and see the line dwindled down fast. Thank you so much for the fantastic service.”
“I live in the middle of three UPS stores. This branch is by far my favorite. They know their products and consistently try to find the best solution for me. Nook is particularly helpful and always friendly. Whether I need shipping or a notary, she does a great job.”
“The Mail & copy shoppe did an AMAZING job with a specialized lamination job on my daughter’s artwork for a project. They took special care, did a test run to find the best application and made it work!!!! We really appreciate the customer service and care they took. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️”
“This UPS store is absolutely fantastic—consistently delivering outstanding service! I believe I’ve made use of nearly every service they offer, and each experience has been top-notch. Most recently, I had an urgent need to get important documents from Flower Mound all the way to Portugal. They shipped on Monday, and incredibly, they arrived by Wednesday of the same week! That kind of speed and reliability is nothing short of amazing.
Thank you so much for your continued excellence over the years—and especially for going above and beyond this week. I truly appreciate everything you do!”
“I had to have important documents notarized. The lady named America helped me. She was outstanding ? God bless America!!!
God bless UPS!
William Jones ?”
“Always super friendly and kind!! Never had a single bad experience, they’ve even tried just giving me boxes before because I didn’t meet the $5 minimum for Debit and said “Just pay us back next time you’re in” customer service is A++++++ here”
“I rarely leave reviews but Robin at this location is a rockstar and was able to get 4 different packages quickly handled for me to 4 different parts of the country. I was in a time crunch in getting out birthday presents, and so nice to have someone flawlessly handle so I could take a deep breathe and relax. She is very customer centric and knows her stuff, they are very lucky to have her!”
“1st went to the Denton loop 288 store, both of the girls at the counter were incredibly rude, I left w/o being helped because I do not tolerate b.s. went to the Highland Village store and Michelle was so incredibly accommodating. I always go to this location and never any issues. DO NOT use the Denton Texas UPS store offnof loop 288, the workers are very young, immature and disrespectful. Fix it UPS.”
“Pedro helped my with my return/shipping on 12/8. He was so helpful and such a pleasure to work with. He explained all the steps and processes.
I’ll be happy to see him again?”
“Bart and his staff were able to help me with a last minute request to print a picture book for a family member. They were so accommodating and helpful, reasonably priced, and the book turned out great! I would definitely recommend this family-run small business”
“I LOVE THIS UPS store! The owners/managers are FANTASTIC! So helpful, so friendly, and great pricing. I drive out of my way to work with this UPS by my client's house, because they do a great job of taking care of my complicated printing needs! #1!!!!”
“A great team with professionals, we were glad to work with these guys and want more and more cooperation. Thank you for being one of the our best partners. Our team appreciate your hardwork and efforts”
“Jennifer is AWESOME. The whole team does a Great Job and makes mailing stuff so simple. At Christmas all your mailing addresses are saved in the system. It’s very convenient and very reasonable. So glad they are close by.”
“I use this location frequently on my work days in Keller. Sherri W has been a great help every time I come in. She always has a smile, and I am so happy to have a friendly face help me!”
Open 24 hours
1220 Texan Trail # 200, Grapevine
Shipping Centers
“Was doing a whole Swap change Went from a small block to a big block in the and Chevrolet on an 1977 I thought I was never gonna get those mud dobbers off of there.But From it being in the turkey barn I thought it was gonna take forever to get rid of that paint off of there Luckily it was a c10 All that sunday there is Pure silver baby I called up blue sky pressure washing DF.W So they help me clean all that the paint the mud dobbers the engine blocks and they're a real life saver thank you”
“We use Pack N Mail every day for our business, and they have always been helpful and caring. They know our family and are always positive, generous, and helpful. They are easily one of the best staffs we've ever worked with. Not only are they helpful for our business but they treat our family like family. They know our names and even treat our son to a Tootsie Pop every time we go in. We will never stop using Pack N Mail for our business needs. They are simply the best.”
“I see some the recent negative reviews and I have to state the opposite. I became a customer while the previous owners were in place. While some say they were kind, those owners left me hanging for weeks, phone calls were never answered & I had no way to get my mail…then suddenly, they shut down with no offer of support at all. I was more than upset to say the least. The new owners may not have the personality type some people prefer, but I would rather have someone who handles business and is responsible with my mail that I am entrusting them with safekeeping than someone “nice” who doesn’t care about me having access to documents that I need. I am grateful for the efficiency I have experienced with the new team and look forward to continuing my service with this store.”
“This has been my ONLY mail service I go to ,,(,for the past 20 years)owner is super friendly and everyone working there has been super helpful , best part, its walking distance for me,”
“Crystal and her team has always been friendly when I have come in, called or emailed. They helped us with name badges and printing. We appreciate the level of communication and working with small businesses.”
“Picked up my son's package with no problems. Great customer service and very friendly owner. Very nice owners and funny.....Had us in stitches from laughing so much!!!”
“Went here to ship my super fragile wedding bouquet and it was AMAZING! Tristian deserves a raise. He combined different boxes to create something that would fit my bouquet and was very careful to make sure it wouldn’t be damaged during shipping. He was awesome!!”
“So happy with their service! Came in to get wedding programs printed on card stock last minute (days before wedding). They took the job, quoted a super fair price, and delivered! Turned it around in 1 day and they came out perfect! My fiancé is so relieved and happy, which makes me happier :). Huge kudos to the super friendly and professional staff for such amazing service and product quality. Will absolutely be back here for any bulk printing needs! Thank you!!!”
“Over the top customer service. Highly recommend this location. Store manager Joseph was patient and diligently helped with my print job. Very helpful and knowledgeable.”
“I've gone in several times recently to mail bulky items. The young lady who works there is genuinely friendly and does a great job getting things packed and safely to their destination for the best available price. I appreciate the outstanding service and will continue to go back.”
“Brett helped me out today and he was extremely helpful and expeditious. Highly recommend coming to this Postnet in this area for all your printing and shipping needs.”
“I’ve been to this UPS a few times,to mail packages to my son,it’s on my way home from work. The employees are very professional, I’ve never had to wait very long to get my package mailed, Excellent Customer Service. Today I met the owner John Burnette and his wife Lahoma,actually I was doing some plumbing repairs for them. Couldn’t ask for better people. Thanks John & UPS”
“Amy and her team were so patient and helpful when I came to them with a mistake I made. (I put the wrong label on a package and realized it a week later). Amy talked me through how to handle it and it all worked out! Thank you, Amy!!!”
“Giving credit where credit is due. We had an issue with our order and the store did the research and figured out why it was cancelled. They fixed it, printed it while we were there and got it all out to us. We then shipped 9 packages and the second associate we worked with was very patient. He also gave us a tip on downloading Staples Connect app, which saved us a fair amount. Everyone we met was friendly and helpful. It's a stressful season for them but they are handling it like absolute professionals.”
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“They are incredibly nice and helpful. I can’t believe that they were willing to help me pack my item. Usually, I’d feel frustrated at the postal office, but this felt like a friend helping a friend.”