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July 2025 by Matt Boyce
Its a best buy and mid at that. Nice people.
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June 2025 by Rebeca Koenig
It's a nice, clean store with personable people staffing it. They always ask if they can help you. They aren't pushy, but let you know that if you have questions about any product, they will be happy to assist you.
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June 2025 by Brett Bessler
Chris did an amazing job, he was super helpful and knowledgeable, and he was friendly and willing and ready to help. Definitely deserves 5 stars.
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June 2025 by Tina Pitts
Customer service was outstanding!!
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July 2024 by Travis Hopkins
Horrible customer service. Poor product selection. Better luck on Amazon
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July 2024 by Candice Mathis
Helpful staff and stocked store.
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July 2024 by Anna Brent
Went into store to look at small refrigerators. The greeter directed me to area. I asked for assistance but no one came so I left. Ended up ordering on line which was a much better experience.
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July 2024 by David Staglik
Elijah did an outstanding job in the Geek Squad. Keep up the great work very polite, courteous helpful top-of-the-line best ever keep up the great work at the Bastrop, Texas location.
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July 2024 by Elizabeth Lazo
We went in to buy a printer and the guy I asked to help us knew nothing about the printers and was'nt much help.
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July 2024 by Marina Lopez
I went into Best Buy for a charger replacement for my Nintendo switch. I was told to bring in all items and I would receive a replacement the last time I came in. When I came in today, to do exactly that, I was told that they would only replace a charger. So of course I was a little upset because I had driven all the way from Austin to the Bastrop location with all of the items as instructed. I would prefer and recommend this location out of any Austin locations by far. Jackie the manager, came to the rescue and was soooooo nice & understanding of why I was upset. Without hesitation, she gave me a free Nintendo charger for the trouble. Elijah also came to the rescue and replaced 2 of my screen protectors. I really appreciate Jackie and Elijah’s effort to make me a happy customer.
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July 2024 by Paul Terry Walhus (springnet)
You know Biff from Back to the Future? The managers just like him.
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July 2024 by Mitchell Goldstein
New phone ask for Elijah
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July 2024 by Jody Brechtel
I visited the Bastrop location on 6/5/2024 with $500 in my pocket with the intention of buying a tablet and excessories. I lingered in the tablet dept. for 20 minutes. While lingering I noticed several employees talking among themselves on several occasions. None of them looking my way. I was one of 3 customers in the store (literally). I went to Walmart and bought my gear their instead.
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June 2024 by zach strickland
Over all the store is great and the people are extremely helpful at this store, they’ll help you find a solution, even when they don’t offer it, you really couldn’t ask for more. I have an odd problem with recording music and a certain setup that I am trying to get right. Best Buy was honestly at the bottom of the list for having the cables or equipment I needed. But I found myself there. As expected, they didn’t have an exact set up for what I needed, but they did provide a few products and options, offered returns if it wasn’t what I needed and also recommended local business to talk to that are more specialized for my needs. I purchased the products with their option to return, and behold, it worked! Not what I had pictured, but it worked!
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June 2024 by Kevin “GreyBeard” Glenn
They had what we needed. Will shop there again.
