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March 2024 by Kurt Shoemaker
This location cause damage to my vehicle which the manager confirmed, filed a claim with multiple vehicles. I was told someone was going to call me. Matthew from claims calls and tells me can't really see anything on the video, but I can see you at the end of the wash taking videos and pictures of the other vehicle but can't determine what happened so it's not there fault, have a nice day. Two different stories from two different people. Untrustworthy company. My business belongs elsewhere.
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February 2024 by Holly Kinney
Car looks brand new after getting it washed here.
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February 2024 by Courtney Robinson
No longer have cleaner for the inside of your car. For the price I should be able to clean more that the windows amd vacuum.Staff is not educated on the cleaner. Was told it was safe to use "glass cleaner" on the inside of my vehicle and leather seat.Good thing I did not listen and researched myself . Literally the opposite of safe to use inside a vehicle on leather seats.
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February 2024 by Tricia Haselton
Great service
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February 2024 by Mojo KC
I had a very positive experience at the Bastrop Texas location, the grounds were kept up, and my brief interaction with the staff was positive . The staff are always very helpful and seem to be happy. But very young.The vacuum stalls are clean but a bit cramped for a 3/4 ton pick-up truck. But it is a nice service. And they have good hours.The lighting at night could be better.Overall, for a brushed car wash, I do recommend their services.
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February 2024 by Me Ma
If I could give a worse review, I would worst place ever will never go here ever again! If you want bad service go here !
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February 2024 by Mark Davis
Great wash
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February 2024 by Jimmie Campbell
This used to be a great carwash when it was Rapid Express, but since they've changed hands they've gone way downhill. Very overpriced for what you get. I spent $25 on the MVP wash, and the back of my car is still caked in dirt. I had to scrub my front and back windshields at the gas station when I left. Vacuums also worked great on one side of the car, but the vacuum on the other side didn't work at all.
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December 2023 by Mauricio Castaneda
DO NOT GO HERE!!! Great staff, and the wash was actually good. Unfortunately caused damage to my rear taillight. Had just pumped gas prior to entering so I know with 100% certainty that it was not there prior. Claims department stated that the camera prior to entering is not able to pick up the damage because of the quality of the camera. Claims department employee was actually responsive and not rude however. But still not going back. I will stick to Take 5 and Wash Tub.
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November 2023 by David Greathouse
Club car wash management team should be absolutely embarrassed by there horrendous customer service and car wash facility at the Bastrop car wash. The 2 times I have visited the Bastrop car wash my truck has been filthy after washing like the truck wasn’t washed. There will not be a third opportunity and I am providing a warning for he Bastrop community of deceptive practices at Club Car WashOn this last wash several of the wash brushes were not even spinning. They have 3 people washing vehicles by wand before you even go into the car wash. Either the equipment is constantly broke or your car wash simply does not work. Which is it?When I complained to the on-site kid Manager, who has no authority, the first thing came out of his mouth was NO REFUND! Company policy I was told. He wanted me to run my truck back through the wash. There were 13 cars in-line that he wanted me to get behind. I had already waited 20 minutes to get my truck through the first time. My response was why should I run it through the wash again since the wash did not clean the truck. Maybe I could spend the next couple of hours running it through the wash 3-5 more times to a point where it might be clean?When I reported the equipment was not working. The Kid shrugged his shoulders apologized saying the equipment is always broken and said sorry. Finally, an honest omission. Give that kid a raise for telling me the truth about Club Car Wash!When I called the corporate office they did not have a Manager that would talk to me. Another great company policy is not to talk to unhappy customers on-site or at corporate. I was told I had to leave a message and someone would call me back later in the week.Just bad business Club Car Wash in Bastrop.
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November 2023 by Ashley A.
Don't do it. Is it convenient? yes. Is it easy? yes. But the hoops they put you through when they damage your vehicle aren't worth it. They accepted responsibility for my damage but made get me 3 estimates because they didn't like the first 2, which were within $15 (yes that's a 1 and a 5) of each other. Repairs are still not authorized and the hoops to jump through continue. Save yourself the time and the headache and just don't go here!!!!
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November 2023 by David G.
Club car wash management team should be absolutely embarrassed by there horrendous customer service and car wash facility at the Bastrop car wash. The 2 times I have visited the Bastrop car wash my truck has been filthy after washing like the truck wasn't washed. There will not be a third opportunity and I am providing a warning for he Bastrop community of deceptive practices at Club Car Wash On this last wash several of the wash brushes were not even spinning. They have 3 people washing vehicles by wand before you even go into the car wash. Either the equipment is constantly broke or your car wash simply does not work. Which is it? When I complained to the on-site kid Manager, who has no authority, the first thing came out of his mouth was NO REFUND! Company policy I was told. He wanted me to run my truck back through the wash. There were 13 cars in-line that he wanted me to get behind. I had already waited 20 minutes to get my truck through the first time. My response was why should I run it through the wash again since the wash did not clean the truck. Maybe I could spend the next couple of hours running it through the wash 3-5 more times to a point where it might be clean? When I reported the equipment was not working. The Kid shrugged his shoulders apologized saying the equipment is always broken and said sorry. Finally, an honest omission. Give that kid a raise for telling me the truth about Club Car Wash!When I called the corporate office they did not have a Manager that would talk to me. Another great company policy is not to talk to unhappy customers on-site or at corporate. I was told I had to leave a message and someone would call me back later in the week. Just bad business Club Car Wash in Bastrop.
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November 2023 by Jenna S.
Chipped my paint on my car. Not just a little bit but it's a big chunk. On top of that the wash itself was terrible and did not wash off my dirty car but somehow was able to take off the dang paint. No cleaner bottles were available for the interior of the cars and half of the damn vacuums didn't work.
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October 2023 by June Gordon
Wonderful place for drive-thru wash. I got the VIP which was a tri-foam blend to clean bugs etc. Car sparkled. Hand wash lots not as clean when done. The free industrial vacuums are excellent at picking up dog hair from interior carpets and seats. It had been a long time since I gave a good heavy duty cleaning and there was a ton of hair and dirt that vanished like a dream. Love this place! Busy but well worth the wait.
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October 2023 by Iram Hernandez
Best automated car wash so far. Yeah not perfect. Sometimes I'll run my truck a second time . Perfect that they have stalls too. After you wipe down your vehicle they have free vacuums. Only if you paid to wash your vehicle. The vacuums work here and there some work harder than the others. You'll see.. they offer cleaning supplies rags spray on glass and leather cleaner. I get the mvp monthly subscription. It's worth it. Even I'd you Sometimes have to run it again. Worth the price