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November 2023 by Wilfred Williams
The oil change I brought my truck in for went Ok. I had an appointment and it took them almost 2 hours to perform the service.My big issue is the fact that I need to have a problem with the front camera on my Serria Denali truck fixed and the dealership say I have to leave my truck with then for at least a week so they can look at it. I think it is outrageous that I they want mr to leave it a week or longer to get service. I am seriously looking into finding some place other than the dealership where I purchased our last two vehicles to get the required service done.
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November 2023 by Janie Beltran
We've bought about 5 vehicles from Covert Chevrolet in Bastrop from Ernest Barrows and have always gotten great deals. I like getting my car serviced there also and recommend Ritchie.
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November 2023 by Michael Smith
I had a dealer in Houston that I have used for years. They didn’t have a vehicle I wanted when pandemic hit in 2020 but Covert did. I purchased a diesel truck and the buying process was seamless and Covert had a strong trade in. Fast forward three years and just traded the diesel truck in on aTahoe. I received the same seamless experience with trade , finance and purchase. Thank you Laurie for always being available and taking care of me through the buying process!!
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October 2023 by Ashlie Bautista
Very amazing experience, was not like many dealerships that usually feel overwhelming. At covert they were professional and patient with us deciding on a new vehicle, they were very understanding and helpful in getting us a car we wanted. No pressure at all to buying a vehicle and allowed us to take time to think about a big decision like purchasing a car. Definitely recommend Covert and will come here again!
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October 2023 by Peggy Janota
Eddie was awesome to work with while purchasing my 2023 Tahoe. He was very knowledgeable, answered all my crazy questions and made sure I knew exactly what I was getting. There was no pressure to buy and I didn’t feel like I was being rushed. If you’re going to purchase from Covert, ask for Eddie.
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September 2023 by Amy Melsa
We bought a truck today from Bo Stewart at Covert Bastrop and had a wonderful experience from beginning to end! He was so respectful, understanding and patient with us. Everyone there was so friendly and the process was quick and painless!
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September 2023 by Jerimy Williams
The purchase experience was very easy, I did everything over the phone. The salesmen did a great job. Only thing I'm not happy about is that I was forced to pay $798 for Covert loyalty Advantage that I did not want to purchase put was forced to do it.
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September 2023 by Randa B.
I bought my 4th Suburban from Bastrop Chevy about 18 months ago. I started to hear a rattle and have taken out on 2 different occassions to be fixed. My Suburban sat there for over 10 days and the rattle was never fixed. After driving to West Texas for 6 hours and hearing that rattle and wanting to drive off a cliff, a friend reommended Austin Fuel Injection. Now rattles are not really in their wheelhouse, but they had it fixed in 3 hours. Totally disappointed in Bastrop Chevy. It's like they did not even try.
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September 2023 by Apriljean Atwood
Tim Juarez is my go-to. He's always on top of it, he's always looking out for your best interests. In the spirit of business, there is money to be made on a car deal and that is to be expected, but there's no gouging or dishonesty here at all. Everything is very up front and transparent. He helped me out in a pinch, and I spent very little time at the dealership, which is a nice bonus. If you need a car at an honest price and your life is too hectic to really devote proper time, go see Tim and where there is a will there is a way. He even kept me with Jeep, the brand I've been with my whole life. Super happy! Thank you Tim!
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September 2023 by Ben Hendrickson
Tim was incredible. He made getting my new vehicle quick and easy. Very personable and made me feel very comfortable. He was not pushy or judgmental in any way. I would highly recommend stopping in if you are in search of a new vehicle.
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September 2023 by John Martin
Call to service department was promptly answered and the GMC recall fix was scheduled without any problems. Peter, in service department, was pleasant and helpful in letting me know how long to expect the job to take.The mechanic who fixed the recall, noted a brake problem, and suggested it be addressed. Overall I am satisfied and happy with the outcome.
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September 2023 by Jaime Weisel
Quick, efficient , professional, direct yet understanding . Willing to work with you. Worth the 100 some odd mile drive from Lake Jackson. Highly recommend Robbie. He knows his stuff. Mister Jay was down to earth and personable, Professional very relatable. Tim was was very informative and took the time to explain things to us as we signed to ensure we were educated on what we were doing. All in all a great experience.
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July 2023 by Becky Miller
I took my car in for an oil change. While it was there they also installed the park assist kit that was not available when I purchased my vehicle. While that was kind they did that in one stop,it would have been nice to have that information communicated to me. I only found out when I got home. Also, the inside of my light colored car was all marked up from the technicians (again). Dawn, though, is FABULOUS!! She is such a kind person and I appreciate working with her.
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July 2023 by Jada Soules
Experience was fine as usual. Called this morning and able to get in by 1pm. They were able to shuttle me back to work without any issues. All personnel were very courteous. My only issue is how much an oil change actually is!
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July 2023 by Greg Conley
The folks at Covert Bastrop are great and customer service is wonderful, but I only gave them 3 stars because my company truck was in the shop for over a month, finally to find out it only needed 3 battery cables replaced. But, like I said, Great people work at Covert. Ritchie is a great Customer Service Rep. in the service department.