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September 2022 by Jeffrey G.
This place doesn't care about your animal. They just want your money. Telling by the rating I bet you all know this as well. My dog was in an emergency state and they refused to even look at him. My dog was an existing patient that had been going to crossroads for over 2 years. If you care for your pet just forget this place and go to Fayette County Vet Clinic in La Grange. I know it's a little bit of a drive but they actually genuinely care about animals. They told me they would see him right away even though they were busy. They pumped his stomach and watched him over night. Now he is a 3 year old big ole boy that is doing great. Anyway, avoid this place. I would say in case it's an emergency but, lol, wouldn't matter if it was.
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July 2022 by Ken R.
I'd like to thank Dr. Reeser and thank the staff at crossroads animal veterinarian. I have a blue heeler mix. They took really good care of my dog and was very fast taking care of her. Everyone there at the clinic is very sweet and very caring for my pet. It was an emergency but she was in pain and they took care of her very quickly and got her out of there within the hour. Thank you so much.
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June 2022 by David A.
this place don,t give a crap about your pet, it is all about the money they could care less if your dodo dies or not, this is one of the most cold hearted place i have ever been to, STAY AWAY FAR A AWAY FORM THESE CLOWNS, YOU PET WILL DIE IF YOU TAKE IT HERE
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May 2022 by Marina Y.
Within one month, here are my experiences with this vet office: 1) I was assured that my dog was okay and had no pyometra; yet, in a few weeks I had her spayed elsewhere, and apparently, she did have pyometra, her uterus was full of puss. 2) My other dog got bit by a snake, yet, I couldn't get an appointment for him here to save my life. 3) I ordered a simple dewormer at Chewy.com which required a vet approval, for the first dog. They refused to approve it, even though she was recently seen, and after such a huge mishap.
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April 2022 by Keli F.
I tried to set an appointment on their website. I was unable to answer the phone to confirm the appt I scheduled so received a rude email saying they couldn't reach me so call them when I had time...and more. I emailed back saying I had a hectic schedule and would appreciate a call to my job not my cell. I have yet to speak to anyone. What's the point of the online scheduler if I can't use it??? My new puppy still needs to see a pet but after seeing the reviews here there's no way we are choosing Crossroads terrible service
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March 2022 by Cindye W.
I LOVE Crossroads! I had been trying to catch Teddy, a burly gray stray cat, for five months as he had bloodied his ears, over and over, from scratching. I finally found him asleep in a carrier I had placed on the porch and seized the moment to lock him in, then called Crossroads. They were booked but understood the situation and allowed me to bring him in as a walk-in. They cleaned him up, treated his ears, gave him shots and even neutered him, knowing this was probably the only opportunity we would have to take him to a vet. (He's a smart cat. I doubt he'll go near a carrier again.) In short, Crossroads took great care of Teddy even though he behaved rather badly. He is recovering nicely on the screened porch and has seemingly forgiven me as I was able to pet him just a bit. Thank you, Crossroads!
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October 2021 by Mary E.
Please do not bring your pet here for surgery...they are negligent! Our 13 year old toy poodle went in the other day for a teeth extraction surgery. Following the operation, and a $1,000 bill, our dog seemed very depressed, lethargic, and in pain for 48 hours after the anesthesia. She was still not able to walk, eat, or go to the bathroom by herself even after the anesthesia had worn off. She started vomiting bile multiple times an hour and there was a foul odor coming from her mouth. We immediately called the vet back and brought back in where they gave her more pain meds and oral antibiotics and said everything else looked fine. That same night we noticed our dogs condition was not improving and so we opted to take her into the ER vet in Austin. Here our dog was hospitalized for 24 hours for IV fluids, and the vets there said she looked very terrible. It turns out Cross Roads had given our 13 year old dog with bad liver and kidney function Metacam, which only dehydrated her and made her worse. Cross Roads failed to take into account her condition and age and gave her this medication anyways! Additionally, they did not even do anymore bloodwork before the procedure, they must have just gone off the blood work from earlier that month, which clearly shows her liver and kidney levels were elevated!!! We did not know about the complications of Metacam until the vet in Austin informed us about it. To make it worse her mouth was already severely infected, and Cross Roads did not give her any antibiotics until we brought her back two days after her surgery. Yesterday, 10/24/2021 our baby died at the vet in Austin all alone due to sepsis. I know our baby was old and frail but a routine tooth extraction meant to relieve her pain ended up killing her. Please do not go here.
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August 2021 by Yvonne V.
I went there yesterday, a Saturday at 10:30. My cat had been hit by a car, I assume. Was bleeding and barely moving. Was told they were backed up and were closing in 30 min. It was only 10:30. I told the receptionist that I was in their parking lot and only see one car. Backed up? No response. Was told to try other places or go to Elgin. Needless to say, our kitty died that afternoon. Heartless people that couldn't take a minute to help. Have a back up plan if you have an emergency, and don't count on this place for help Yvonne
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June 2021 by Sunshine S.
I've been bringing my dog here for three years, and while the prices are definitely high I was mostly satisfied with the care, although never understood why they didn't let owners in with their pets to get vaccinated - pre-Covid- never experienced that before. But with this last visit, I will never return: I brought my dog in for a teeth cleaning, shots, and a years supply of heart worm pills. With COVID, you have to wait in your car, wait for some one to come get your dog, etc so when I came to get him after his teeth cleaning and shots, I called from the parking lot and the first thing they asked was how am I going to pay. So of course the first thing I replied was, are you going to tell me what the bill is? Turns out to be $940 !!!!! ($312 for the cleaning, $244 for the Trifexis, $184 for vaccines, $50 for teeth related meds, $25 for friggin mouthwash but last and worst, $123 for teeth extractions!!! What was particularly upsetting was that a few days before the procedure they had me print out and fill in a form asking me what I wanted re: if another issue came up during the teeth cleaning. There were about 4 options,of which I chose: call me first, but if there is no time then just stick with the original procedure, no more. Well. I challenged the teeth extraction charge as I would NEVER approve that which is why I picked that option on the form. They ended up removing the charge ( AFTER I got highly agitated) . They brought my dog out, said nothing to me and I went home. When I got home and looked the paperwork over, I saw they had removed 12 TEETH!!!!!!!!!! Without a phone call, or even mentioning it when I picked him up!!!!! He's an aging dog, with aging teeth but regardless, they totally disregarded my written instructions that THEY had me fill out, then never even mentioned it. I am livid still. A week later. WTH do they insist on you filling out the dental authorization when they just disregard whatever you put? To add insult to injury, they wanted to charge me to remove the stitches, 2 weeks later. Of course there was no way in hell I was paying for something that is ALWAYS include in the surgery bill, never mind a procedure I explicitly directed them not to do. As you can see in the bill I uploaded, the follow up was included (20 lines down) , so why did they try and charge me for it? This place is a real shitshow, with employees who can't be bothered to explain when 12 teeth are removed during a routine teeth cleaning, and then have an attitude when the customer is upset about it. Look at my attached bill-- if their treatment doesn't keep you away, maybe the prices WILL. Idiots.
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December 2020 by Roberta Petersen
Nice place...friendly, knowledgeable and reasonably priced.
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September 2020 by Cedric F.
I called last Friday to schedule an appointment for my geriatric cat. I hated that i have to hand her over and leaver her alone, but I understand the need for that policy. I was under the impression that I had scheduled an appointment for 10 a.m. this morning, but apparently no one at the office had heard of it. I live some distance from town, so I waited in the parking lot--for an hour, for two hours, for three hours ... After three hours, I called to check on her (for the third time), and they said, "Oh the doctors are out to lunch." I said, "I'll be knocking on your back door in a moment. I expect to receive my cat in her carrier and a copy of her medical records so that I can take her to a vet that has a clue what an appointment is." I hated the idea of leaving her alone with strangers, WHICH IS WHY I CALLED TO MAKE AN APPOINTMENT. We have, btw, three cats, five dogs, four rabbits, and six goats, none of which will be going back to Crossroads Animal Hospital.
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September 2020 by TD S.
Crossroads Animal HospitalMy Momma, who is 76 years old, traveling from Austin area through Bastrop, on her way home, has an emergency will her two yorkies. Over the phone, I assisted her to this location, as we use to live in the area, to get emergency assistance for her Yorkies. It was 30 minutes before they were to close, and they refused to help her or the critical dogs. I even called and begged them to help save their lives. She stated that she asked the vet again and the vet stated no, they were about to close. What an awful place. I have never dealt with a veterinarian that was so cold hearted to a Great grandma and her two fur babies. I would never place my pets in the care of this place.
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June 2020 by Tammy A.
Couldn't squeeze in an emergency, just kept telling that they had no appointments.. they could see what they had open this week... emergency was a clue! .... went to Lockhart... got us in!
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March 2020 by Patricia Ann Bloodworth
I have been taking my animals here for over 30 years. Great staff! Just love Crossroads Animal Hospital. Highly recommended.
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January 2020 by Char W.
Extremely disappointed. I am visiting Bastrop and am in need of vet prescribed food for my GSD. Called Crossroads Vet office. They carry the food I need. I tell the staff member that answers the phone that my vet will fax the required RX. The employee states that my GSD has to be examined by their vet in order to sell me the dry food I need. That is ridiculous. All I need is food.