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December 2023 by Jonathon Blue
Theresa (GM) provided excellent and professional customer service got my new unit in Bastrop, TX. As a new customer, she even walked the property and talked me through the layout while I was in New Mexico.
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November 2023 by N H
DO NOT move your stuff into this facility. The AC was broken in my section for I don't even know how long. It is not properly climate controlled nor do they keep proper control of the humidity. I had mold on my things earlier in the year and told the facility. I wiped everything down and they said they would remedy the situation. They did not. I came back to check on my items again and had mold all over my things a SECOND time because of this place. Again they did not take action so I moved my thongs out and had to wipe everything down AGAIN! Do not rent here. They will also tell you that YOU are responsible for mold, not them.
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November 2023 by Steve Ogden
Matt was great to work with, only reason it wasn't a 10 is because I wasn't informed I needed to buy insurance.
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October 2023 by Pam Thompson
So far so good. Everything was done online and I got the follow up call from a human as promised. The inside and outside is very clean, so that's encouraging.
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September 2023 by Manuel San Luis
Very clean place. Host was friendly, helpful and knowledgeable. Only thing is I wish there were more signs for the bathroom, and order of units directions signs to help you through the maze of storage units.
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September 2023 by henry jimenez
Great customer service. Staff working today identified a problem with my unit and notified me right away. Thank you.
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September 2023 by Larry Young
Very clean and affordable for climate control storage. On site staff were very helpful and friendly and the online renting process very easy to complete.
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September 2023 by Robin Hartman
I was able to handle all communications and transactions over the phone and through email/internet. Staff was extremely helpful and kind.
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August 2023 by Debbie Burkham
Ease of move in and out. The only problem is it us easy to get lift on. Beef signs with numbers and to elevator
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July 2023 by Alyssa Moss
Chad was an absolute delight!! Reality appreciated his attention to detail and kindness. Made sure I was getting the best deal and unit for my situation. Thank you again chad!
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June 2023 by Leah Baker
If I could 0 stars I would. I paid for a lock from CubeSmart and was given a green lock that is coded by them. I took pictures of my lock each time I left of the numbers I left it on. Every time I returned it was on different numbers. I bought my own lock and added it to the unit because of this. When I went back to get something out of my unit, my personal lock had been removed and the green CubeSmart lock was replaced with a silver CubeSmart lock. I didn’t have a code for this new lock and was never noticed of mine being or needing to be cut off. Luckily, after some arguing, I got the CubeSmart lock cut off and all of my things where still in the unit. However, someone had definitely gone through my things.
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June 2023 by Kathy Granato
Chad was so helpful. He took the time to help me find my storageunit and set up the lock. He is an awesome person!
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May 2023 by Ray R.
Don't rent here if you want your stuff stolen and your rent to go up every 3 months. Never anyone in the office and they say they close at 6 but I've been there at 5:30 and the office was locked and dark. The bathroom was disgusting and I couldn't reach the paper towel dispenser because it was so high. Definitely not ADA approved.
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April 2023 by brenda boyer
Nobody likes to store their belongings but sometimes we have no choice. My experience with CubeSmart’s Ben really made it easy. He’s very professional for such a young guy it’s so gratefully appreciate. He went above & beyond to make sure I found my unit by even walking me to it for the first time. He’s very kind and seems to really love his job. Please know what a great employee you have him in. I feel safe and secure having my belongings stored with you all. Thank you and a special thank you to Ben. Keep up the good work, it will get you far.
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March 2023 by james alexander
my storage unit was broken into and the cameras aren't working when advertised 24 hour surveillance. I'm a truck driver and was in the middle of a relocation. took me for almost everything I had to my name. Don't even bother reaching out to insurance, this is an inside Job facility.