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April 2024 by Katherine Boles
Worst customer service ever comes from that store.
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March 2024 by Brandy Martin
Horrible service! Changed to HEB
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March 2024 by Linn Li
Karen with the glasses is very nice!! We need more people like her in the world ?...Derric Deu2ce ?
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February 2024 by Bashka Kucharska
This CVS is horrible! The wait time is literally an eternity!! I will be filling a complaint, 45 minutes wait time is unacceptable. Go to Austin or any other pharmacy, this place is a waste of your time.
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February 2024 by Susie Garrett-Krause
Very busy place.
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February 2024 by PJ Collins
Friendly, fast, efficient...
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December 2023 by jill h
Sadly, this store and pharmacy are always understaffed. The people who work there are kind and helpful, but seriously always look exhausted and it's not their fault, but service is impossible slow. Don't even try to speak to the pharmacy on the phone, you'll be on hold for hours. The store is also run-down.
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December 2023 by Belinda B
Front store associate, Michelle, was extremely helpful in my search for insurance approved OTC items.(12-21-23) Very patient w/me as she explained which card to use & giving me my balance(my ins. sent me 3 different cards), all the while still acknowledging other customers. Michelle definitely needs to be recognized & rewarded. Thank you Michelle
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December 2023 by Tyler Pebley
Imagine if you had a phone line and never picked it up, well that would be the cvs in bastrop. Wish I could put zero stars because that’s how many times they have picked up my phone calls to the pharmacy.
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December 2023 by Troy Tennis
Always out of medications and unorganized. I feel like the people that work there are ok but lack leadership. A fish stinks from the head to the tail.
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November 2023 by Kelly Wilson
I stayed on the phone on hold for over a hr today. I know you are busy but so is everyone else. I still have not talked to anyone
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October 2023 by Joshua Gulley
Place has gone downhill quickly. Staff in pharmacy are disengaged, rude and seem to be lacking in experience.
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October 2023 by Howard's H.
This pharmacy is the worst. They don't fill all of your prescriptions and they go on back order on some medications especially with narcotics. I had laryngitis for three weeks and never received my cough medication. ever. I was told I need a new prescription to take it somewhere else. so I have to go back to the ER? I'll just go to H‑E‑B from here on out.
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October 2023 by Missy L.
This pharmacy is horrible. When you come they tell you a script will be ready ,be prepared to wait 2 more hours, my insurance says I have to go there but I refuse and just use good RX at Walgreens, they are nicer, professional and have the medications ready when they say. AND if you call be prepared to wait on the phone for at least an hour!! The staff is extremely rude and unprofessional, and they lie and tell you something has been ordered when it has not!
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September 2023 by Morgann G.
I needed a prescription for my dog. I was told I wouldn't have an issue filling it at any pharmacy. I brought the paperwork directly from the vet to the pharmacy. I was first told they wouldn't fill it, saying it wasn't the original prescription, and they handed it back to me. I told them that it was. They took it again and said they would call the vet and if they could confirm they would fill it. They did fill the prescription, however it was definitely frustrating that they initially were going to refuse.
