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March 2024 by Teresa Cooper
I can’t tell you anything about the cars or the location’s services. I didn’t get that far. It took 3 different representative and over an hour of my time. The first representative disconnected me. The second representative took my reservation and assured me someone could pick me up as my car had been towed to a shop. The third representative informed me that the location I needed to go to did not offer pick up service and that I should have called them 24 hours in advance when my car wasn’t broke down. I don’t see myself using this Company unless I can have a direct number to the location or can walk in the location because they’re main number is very inadequate.
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February 2024 by Angie New
I would give a 10 star if I could! My car was rear ended and it was a very stressful process. When I contacted Enterprise in Bastrop and spoke with Ally the manager she eased my stress and gave me top notch service!! I highly recommend using Bastrop Enterprise for your car rental.
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February 2024 by Craig Lawson
The only positive of getting rear ended was dealing with the employees at this enterprise. Alley and the rest of the crew her went above and beyond to mitigate the disruption to my life and made sure I had a vehicle that fit my family's needs. It's the best customer service experience I've had from any business in years. I'm very thankful.
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February 2024 by Juan C Perez
Great staff help me out since day one, had clean cars got me the truck I want it for the two weeks I recommend this place.
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February 2024 by ml petersen
Friendly staff and speedy service. Was able to accommodate at short notice my need for a car while mine was in the repair shop.
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February 2024 by Larry Gordon
ERAC - Bastrop ,Tx is on the ball . I needed a one day rental - on 1-26-23. It was so easy . Reasonable rates , I thought . Alley ( mgr) was so courteous , nice and very professional when I called in seeking information about a rental car. she listened very patiently and gave me straight answers to any of my rental concerns . Zach , what a nice guy . He handled my check out processing . I love meeting people with a smile on their face . However , if you need to rent a car , I would recommend this Bastrop location . ?.
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February 2024 by Sesar Cardona
Needed a rental quick.. It was super fast and the customer service was above and beyond..Phenomenal.... Yep.. Thank you..
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January 2024 by Nick Bakay
Extremely friendly, helpful, and attentive staff. They made the process extremely easy and even helped me deal with issues I was facing from the insurance company. The entire staff is patient, hard working, and really went above and beyond to take care of me. Without a doubt the best rental experience I've ever had.
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January 2024 by Leta Bowker
Great Service. They helped me with everything I needed. The employee that took me to our car even demonstrated everything for me. She made sure I understand how to start & turn off the car with the push button. (I had never used one like this before. She was very friendly & pleasant & answered all my questions.
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November 2023 by Carolyn Moore
I was very stressed out after a car accident, I need a car quick. EVERYONE at the Enterprise location in Bastrop, was so accommodating. I highly recommend them whether it’s a loan after an accident or a loan for a trip. They are there for you!
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November 2023 by K. O. Giyli
Good place
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November 2023 by Sabrina Benjamin
We had an issues with our reservations, there was confusion with the insurance company. She got us situated and out of the facility in less than a half hour. So far so good.
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November 2023 by Stephanie Plumley
Nice people and great service they helped my mom
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October 2023 by Charlotte T
I will never use this place again the services was so bad I am still waking from a call back my accident happened on Oct. 16 & my insurance setup everything for me to pick up a car on Oct 20.. I was told when I called the first time around the 20th that they had no cars available at this site & that I could call around to the other enterprises to see if they had a car I should have took that as a red flag because they didn't even offer to try & find me a car the, so before she hung up I was told that a car would be available on the 24th & they would call me well the 24th came I had to call them was told that the manager was busy & would call me back after waiting onhold for an hour but she would come on like every 20 mins or so & tell me the manager was still busy until she came on & told me she would call me back well here it is 24 hours later & no call back, I have been w/out a car for work & did they care..No still not one call back or email or text. The services sucks.. MY WHOLE WORLD WAS TURNED UPSIDE DOWN & DID THEY CARE HELL NO!!!!
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September 2023 by Keith Gaston
Great car rental, great cars ,easy and fast ans affordable ,Zach is a very kind and helpful professional that always makes me smile ,great guy. I recomend these folks for you rental needs all the way!
