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March 2024 by Wini G
They don't let me down at this location!! I went in and received some courtesy checks and slight tweaks to my car during a regular oil change. I don't know what they did but she's running smoother than she was during my previous change with another company AND much better than she was when I dropped her off to them.
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March 2024 by David Smith
failed inspection , tires were still good said the tire store.
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March 2024 by Roy Arredondo
This the worst place ever to go period deive austin round rock or flugerville.. dont waste ur time guys are lazy and they dont do the appointments as they ask u to do..
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March 2024 by Josh Condit
The team went above and beyond
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February 2024 by William hurlocker
even though firestone couldnt allign my wagon 3 different times. i was refunded & recommended a place. so something positive came from my visit to firestone, i appreciate it.
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February 2024 by Iram Hernandez
I can't express how much these great guys impressed me. Very professionalGreat customer service. I used to be able to do my own work. Now that i'm disabled I have to trust somebody to work on my vehicle. I went in there to diagnose my truck. It was making a weird now every time we hit a bumpi started buying parts here and there thinking I needed to do this for that. But ultimately there was no way I was going to be able to physically do anything. So I call these guys up. They offered a great deal $10 to diagnose my truck. When they got done. I lwith two new rear shocks from my truck to top of the line rear tires and a lifetime alignment. My truck drives like new again it's not rickety. Man I feel so much better driving my truck. And the price was more than fair. I even brought the guy's some tacos . I know how it gets wrapped up in your work. Too busy to even have a break or a quick bite. I will definitely be coming back.
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February 2024 by Hunter Jordan
Previous shop I took my truck to missed that my rear brake pads were almost worn out. Firestone had my truck fixed in less than 2 hours and gave me a quote for some upcoming maintenance that was much cheaper than the dealership. Will be going back for all my automotive needs.
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December 2023 by Diana Parker
Went in for vehicle inspection, was told it failed due to parking brake “not holding” they offered to check for problem for additional 10.00 - fixing “problem” would be extra. My brother is a mechanic so I declined. Went home had him check it and nothing was wrong with parking brake. Went to a different inspection place and my vehicle passed inspection. I think they saw a female and thought they could make a quick buck with a fake repair.
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December 2023 by IGiveZeroFox Jonathan
Went here for a patch on driver rear tire due to a screw wanting to come take a ride with me. Every tire place I went to had a huge line or couldn't take anymore orders and it was getting frustrating until I went here. Hunter and the crew hooked me up with everything to get back on the road. I was the only one there so was seen immediately and even though it took a little longer then I hoped for a simple patch job, their kindness and humble personalities made hanging around a joy. Good people trying to make a living and help how they can. Thanks for the help!
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November 2023 by Mallory Jones
For the third and final time, this shop has failed to do what I ask them to do. Every time is some excuse or inability to read, and I lose 6+ hours to get nothing done. I asked for front brakes, check a grinding noise from the wheel, and a full inspection . I stated the car may have warranty, if not, put it on my Firestone account. They did not replace the brakes, did not check the grinding from the front passenger wheel that is unmistakeable and loud. The full inspection is pencil whipped harder than any respectable shop should allow.Cancelling my CFNA card, this shop can't even do state inspections. Useless.
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November 2023 by Cynthia Specht
Thank you Phil and your mechanic that era didn’t get his name, for taking care of me and my sister and native of our way home to Houston from Austin area. Our truck got a flat after 6pm and all the little tire shops and the highway were closed. We were so lucky to find Firestone and the team there made sure we got back on the road quickly and safely!
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November 2023 by Valerie Brown
I brought my car in to replace the headlights. Staff was super friendly. I waited less than 15 minutes. They were amazing! And, it was far cheaper than I was quoted at the dealership.
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October 2023 by austinsoundguy
First time I went to this location, I found out they had cancelled my appointment due to falling behind schedule. Second time I went to this location, I waited over 2 hours for them to change my oil and rotate my tires, only to find out that they hadn’t actually rotated my tires at all even though I was charged for it. Had to return yet again and wait for them to perform the service, basically spent me entire day waiting around.Third time I went to this location was today. I made an appointment to get my oil changed with them over a week ago, show up at my scheduled time and was informed that it would be ready “around midnight” whatever that means…. I guess it takes 11 hours to change the oil…I’m currently typing this from Jiffy Lube while they are changing my oil on the spot, no appointment needed. I will not be returning to Firestone nor recommending this location to anyone.Service: Oil change
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October 2023 by Dotti Stark
We had appointment Monday but it didn't get finalized but the two guys thereBen being one of them went ahead and helped me even though they only had 2 people working I can't express how much I appreciated them helping me still. And then today I needed a battery to go see my grandma and Ben once again stepped up and took care of the vehicle I greatly appreciate them for all there hard work if you know only one that wants to work as a tech get with them they need good working people.Service: Battery
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October 2023 by Buddy D.
Ben, Rene and the team in Bastrop are second to none. I recently had my car in there for a complex issue (turned out to be a seized Hyundai motor). While swamped and understaffed, they worked on my car until finding the problem. Once identified, it had to be towed to the dealership for warranty coverage. When I went to pony up for payment, "we didn't do anything". I cannot say enough and will not stop speaking of the small-town feel you get from this shop. YES, they are backed up (needs technicians), so same-day turn arounds are tough. But if you're patient, you won't be disappointed. Thanks Ben, Rene and the rest of your team. Once my car's back from Hyundai (I'm told "months"), I'm bringing Bastrop Donuts and coffee!!
