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December 2023 by Kelley Harris
This has been our bank for 20+ years. They have always given us excellent customer service. I am a Realtor and have had many good experiences with the lending side as well. The ones that have stood out to me are, Fay, Lauren, Molly, Hattie, Kelley,and Crystal. Everyone else I have dealt with have been really good as well.Thank you and keep up the great work.
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December 2023 by Janice Butler
This has been my bank for more years than I’m willing to admit online. They’ve always been courteous, knowledgeable and professional regardless of my banking needs.
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November 2023 by Cobalt !
Never use this bank, they steal money from you for no damn reason then won't even give it back, I got a $707 check and fnbob took 50 off it, they charged me $25 bucks two days in a row a day before my check hit. Bunch of stealing lying a holes with no respect. Don't use this bank if you value your money staying yours.
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November 2023 by Sonny Tate
They would not help me dispute the company that charged me double. Local bank no good!!!
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July 2023 by jc910001
Great bank been there for many years, staff always courteous and helpful
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May 2023 by Marcus Brunskill
I opened my business account with them around a year ago and have had nothing but problems. Everything from fake bills, mobile app broken for Android for 2 months, issues syncing to management accounts, lost checks, declined checks for ridiculous reasons, random declined transactions flagged as theft from vendors I use everyday. The staff is pretty friendly though!
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February 2023 by earl meck
Love their new military checking and savings.
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January 2023 by Wendy C
I went to the bank with a dilemma, and Matt was very helpful in answering all my questions and setting me up with a new account. He took his time to explain which accounts would better suit my purpose, and we even had a lovely conversation in the process. The staff are very friendly and knowledgeable. The first person my husband and I dealt with was with Susan. She is the sweetest person. I missed her when she left but am so happy she is back!!! The tellers are very sweet. Kelley, she is the greeter at the bank, so nice! Now, there is another young lady that works on the floor whom every time she sees my husband and I, she averts her eyes so that we don't approach her. I guess she got tired of us being that she had to help us various times in the past with a lot of issues we were dealing with at the time. But that's ok I make sure to wait for another person rather than deal with her. Her foot tattoo doesn't make her pretty person, lol
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December 2022 by Annette Presley
I guess the clerk here today wasn't having a good day she was real short and seemed bothered. I only have one reason for dealing with this bank I wish I didn't have too. Hope she has a better day.
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November 2022 by Mark N.
The bank likes to hold your deposit for several days and will let you bounce a check even though you have money in the bank. my parents dealt with this Bank for most of their lives and I believe then the bank was good. but now it seems first national bank of Bastrop has went downhill I do not recommend banking there and I've had a miserable experience and I'm going back to my previous bank
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June 2022 by Esmeralda McGee
First National Bank has closed multiple loans for my clients and offer different loan options to suit our real estate needs.
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January 2022 by Wes B
They are not a good bank they will fee you to death and it takes a week to get payments into account and money comes out instantly
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September 2021 by Twola Nealy
I can say I love this bank. There are 2 members of this team that I can give high kudos to I'm always treated with dignity and respect weather its in person or over the phone. These 2 people have my upmost respect one is Sam in Bastrop branch the one in customer service. She goes beyond her job duties to help me I be so stressed. Everytime I have an issue I ask for Sam she never let's me down. Sam was on vacation once I needed her that experience was a horrible one. Enough about Sam I need not say no more her customer service is 1,000. My 2nd person is Loretta in Smithville shes always been respectful to me she is very friendly, respectful and is welling to go beyond her job title as well I call on her when I'm in Smithville. Thes 2 are amazing. Keep up the best work ladies. You 2 got my vote in the best of Bastrop. Thank you First National Bank
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July 2021 by Mariavictoria D.
They were very impersonal over the phone when calling for help. Most of the time they don't call you back when you leave messages on their voicemail. If you have both a business and a personal account you cannot login once to see both accounts instead you have to have two separate passwords and usernames to see your accounts separately! They also do NOT have 24 hour customer service. Unfortunately it was the worst banking experience we have ever had. Only thing positive were the bank tellers who were always very friendly in person. Wish I had more positive things to say. Instead our bank that we had in Austin looked fabulous so we went back to them.
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May 2021 by Steven nieto
Wish I can use Apple Pay