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January 2024 by Mk S.
Bought my sister a Home Depot gift card along w/gift, mailed it but it never arrived so today I was trying to get my receipt for the gift card to present it to the USPS for the insurance protection. I spent an inordinate amount of time on hold, spoke to 3 people was told what I wanted I'd have to do in person & I was to call a different number to see if someone (THIEF) had cashed it. The automated system for that was horrendous! Finally, I called back to the store's # and this time got BECCA CARRASCO. Bastrop's Home Depot needs to CLONE her. She was beyond AWESOME! Nothing was a problem for her, she immediately found what was needed, took a screen shot and emailed me what I needed saving me not only gas but unnecessary stress having to go to the store in person. More importantly, SHE was able to tell me no one (thief) had cashed the gift card. Home Depot, you need to give Becca Carrasco A RAISE for being such a wonderfully EFFICIENT, super friendly employee!! It took her about 7 minutes to do what I'd just spent an hour on the phone being told by others, I'd have to do in person. Thank you, Becca!
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November 2023 by brandon w.
Went to Home Depot this morning to get plywood. Walk in and 0 plywood carts are to be found. I ask a worker and they said they don't know where any are. I then was told to check the garden section (why is lumber carts in the garden section???) Well there wasn't any in the garden section. I then proceeded to walk around the parking lot looking for one and none were outside. I ended up leaving and going to Lowes. Theres always something about this store. I'd give it 0 stars if possible
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October 2023 by Kevin L.
Having drove from Giddings to the mentioned HimeDepot, then to sit and wait for 35 minutes for someone to come to the paint counter. Asked 3 people along with the Manager for assistance, finally someone came. HomeDepot needs to review their HR payroll as they are so cheaply paid, no one wants to work for them. A total joke,
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September 2023 by Al C.
Glad that home depot is doing so great that they can afford to run off customers...How many big Cos have thought that they were invincible over the years that are gone or all but gone! Just so happen that I am over many commercial remodel jobs every month all across the state of TX. Because of what happened today by a smart aleck checker, and her supervisor (a liar that lies to embellish something) that never got me the true manager in charge (nor would take a phone # to have the MIC call me) I can (and will) be sure that no subs bring anything on the job sites that was bought at home depot.(Yes I am a hard A*S) Lets just forget the problem and go to the point, that when a customer ask for the MIC (Manager in Charge) they get a MIC and not some person way down the list . And that person thought that she could lie to me about something that I knew there was no way it could be. Lie then lie other times. If that is what HD has for leadership they need not my trade and I will not let trades that work under me bring their CR*P onto the job site. AND lets talk about the pumpkin patch that was in the elect dept. When I first got there there were 3 employees standing talking. I filled my cart with items, and looked all over for a plug. I mean i went up and down the aisle, to the other aisle, and back. Did one (well the pumpkin patch was down to 2 employees, for one was called away) even asked if I needed help finding what I was looking for. NOPE!! they were too busey talking about their personal things (like one asked how long the other was going to e there) Maybe one got to restock the items I walked away from and went across HWY 71 to uy BTW there is a McCoy's (and if you are desperate a Lowes) right across HWY 71 McCoy's treats their customers with respect Just notice that this store has one of the lowest review for all home depot. Maybe corporate needs to do a bit of house cleaning before it is too late...if it is not already
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July 2023 by Everleigh F.
This place has the WORST customer service. They are ALWAYS out of stock on everything and on the things they do have when we have bought it we get it home to find it doesn't work or it's damaged. While we are shopping in the store we can see employees standing around just goofing off. When we ask for help they never can help us they have to call the manager (who doesn't know anything either). I have made my last purchase from this place. I'll go to Lowe's from now on. Im not waisting my time at this joke of a store again!
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June 2023 by Erasmo G.
I'm not one to cry racism or discrimination but after seeing some of the reviews on this location makes me think there's something to it. Really might as well not have a self check out service. 12 noon today 3 of the 4 machines needing customer assistance. Ours took our money and then shut down. Becca the assistant also denied calling upper management because reasons I guess she just said I can't call them right now. No reason why just said she couldn't very little was done to help in the matter. I get machines go down but that's no reason to forget your customer service. I truly believe they tried to dismiss my father because of his lack of English, come on Home Depot we are your main source of income. Honestly Lowe's is across the street and we've never had any issues at a Lowe's location. I really hope we don't get dismiss and end up being out $100 just because sweeping certain people under the rug is norm here
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March 2023 by Lore
Love their wide variety of plants here
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March 2023 by Amy L.
This is a great Home Depot and where I normally buy everything. Yesterday I needed a specific item that only Lowe's had. I also needed paint so figured I'd get that there, too. There was only one person in paint and she was clearly overloaded. I made a trip over to Home Depot and Lisa in paint was helpful as always. Got my two gallons and got back on the road. Their selection is pretty good but they are often out of stock of decorative items. Still, for my needs, leaps and bounds beyond Lowe's. Same with their garden department: I've had good success with the plants I've purchased there and they usually have a great selection.
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November 2022 by Jamie P.
I had a good experience at this Home Depot while Black Friday shopping. We arrived at 6am because my grandma was insistent on getting poinsettias. I don't understand it, but I was on a mission to help her. We arrived before the doors opened and the first employee out took a selfie with the crowd and had us laughing. She then pointed us toward the poinsettias and I was absolutely shocked the whole crowd was there for them. They had several carts full so we didn't have to crowd around them. Every employee who we encountered that morning was super helpful. They even had donuts and coffee set out for customers.
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May 2022 by Craig L.
So, I'm writing this review after having dealt with Home Depot on an issue it being resolved and realizing that the resolution didn't make me happy. I buy most of my Power tools from HD especially my cordless stuff because Rigid is the HD brand, and they warranty them for life something that as a contractor appeals to me. Several years ago, I bought an Anniversary edition cordless set from the HD on Slaughter and I-35 it was the last one available and got a great deal I also love the color scheme as its way more attractive than their standard colors. I use the whole set but mostly the brushless 3 speed 1/4-inch impact driver definitely gets the most use. Mine stopped working correctly back in January it still ran but at only a low speed, so I brought it to the HD in Bastrop to fix under warranty. The associate I spoke to was brand new and didn't even know that Rigid was a Home Depot brand so I took pictures of all the receipts for covering my ass. I've went to the store several times in the last couple months to get my drill and on several occasions was told it couldn't be found and that a manager would contact me .That never happened so last week I went in and asked to speak to the GM directly .I apologize I am horrible at names but she was very nice and professional spent nearly a hour looking and then informed me my drill was lost and she was sorry. I was very understanding and told them if they replaced the drill with some extra for time and trouble it would be ok and also if they found it I wanted it beck. So this is where I screwed up and should have said something but was trying to not spend my entire day in HD I went and grabbed 2 new impact drills and went back so a ASM could ring me out and I could get back to my project.To HD's credit they did cover the cost of one of the drills but the drill that was lost was special and worth more as well as the fact that I had been there 4 times looking for my original drill and used probably 6-8 hours combined just trying to get it back. After walking out of the store i realized they had done the bare minimum (replaced a drill) but had not compensated me in any way for my time or trouble and still got mt to spend more money in their store. What I wanted is another of the anniversary drills and that's what i should have insisted on but was tired of dealing with it so didn't push the issue. I almost never write reviews but thought this was my recourse at this point so there's my review.
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March 2022 by Barry Barnett
Awesome ?
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February 2022 by Deb T.
Had the absolute worst customer service from Shelly at the online order pick up. I pick up Home Depot orders twice a week all over the country and this has by far been the worst experience. Absolutely rude, disrespectful and just all around terrible attitude. Home Depot your outstanding customer service just got shot down by Shelly. What a disappointment in your training process to let someone with such terrible customer service be a supervisor of all things.
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April 2021 by Dominique D.
While pondering on a way to voice this statement about racism that still somehow going on after many years of slavery and people fighting for American American rights! I experience one of the nastiest customer service experience every in my entire life. Growing up I understood racism, but never experience it in such manner(setting). My mother and I decided to purchase some paint and had a few questions in regards to exact paint types we'll be needing. We approach an older lady by the name Shelley(Manager/Supervisor of Paint Department) who just finished up giving this man the most top of the line customer service, so I knew my mother and I would have no issue experiencing the same. Little did I know this lady had it out for me.... As soon as I approached the lady at the counter with my questions, the first thing the lady tells me is "hold on"! I didn't think much of that until I proceeded in asking her about which paint is best used for painting porches. I showed her a picture and she instantly started yelling and pointing "no if your referring to that, it's not over here it's over there". I responded, ok. I'll just get this yellow paint here. She grabbed the can, slammed it down and begin mixing it with this machine. I had no idea what was going on when she snatched the jar of paint from me, she didn't state what needed to be done. I waited around for over 15 minutes and had no knowledge that this lady was mixing the color for me and whatever else they do with the paint. She walked about, no eye contact, no assistance, no nothing. Another guy came by asked is there anything they can assist me with, I pointed at the paint and told them they left it there. The manager that started helping us, grabs the can of paint from him.... from there I asked if she could call a store manager because the attitude and customer service I received because I walked up to he counter, with a "I CAN'T BREATH, Black Lives Matter" mask on, I would be attacked just because the color of my skin. The store manager at the time comes over and I begin to speak with him while the Manager Shelley is standing right there. Her attitude is at an all time high, she's yelling, cutting me off, not letting me speak, & still holding the paint she grabbed from the gentleman. I'm sharing with the store manager, I witness this lady give this White man the most outstanding customer service but when I approached the counter her attitude changed instantly. The lady goes to tell the store manager "I don't have to tell them how long it's gone take, I don't owe them anything". The look on the store manager face was very shocking, he looked appalled. He apologized for what occurred and proceeded with giving us 50% off our total purchase. Fast forward to 2 hours later, I needed more paint, I sent my wife up there this time to see if she'll receive the same service. She walks in there while on FaceTime with me, mind you I didn't share with her what occurred earlier to me and my mother. She walks up to the counter there's two young ladies by the name "Kasey & Nayeli", who were in the middle of conversing with one another they instantly stopped and asked how they could be of assistance. My wife showed them the picture of the lid we had previous purchase, the two girls then proceeded and said "ok perfect, I'll have two grab the paint for you and since it has to be mixed it'll take about approximately 7 minutes". That there is the service my mother and I should have received because the white man that was before us received just that from Shelley, while my mother and I went unnoticed. Fast forward to an hour before closing and I needed a few extra items, this time I did go in with my wife because I then informed her what occurred so she insisted in me coming in. We happen to stop by the paint department, this time I didn't have my mask on and also a different outfit on as well. I say all that to say, you wouldn't b
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February 2021 by Lili F.
I like Home Depot and their shop assistants are very helpful whenever I turned to them if I was not sure about sth. Their plants in the garden are nice too with a fair price.
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February 2021 by Yesenia A.
If I could give them no stars I would. The associates are LAZY! You have to hunt them down and when you ask them for help they have you waiting 30 mins. They're too busy talking about "how's little Billy doing?". It's ridiculous, they need to hire people who want to work not just stand around and talk about their personal life. I went in the morning there was a HUGE line only one cashier open. There was like 10 people in line waiting. They need more registers open, people have places to be!
