-
July 2025 by Cary Who
This review will cover the employees performance. My husband and I came in around 7pm tonight to purchase an electronic door lock. Found what we needed and requested assistance as the products are held by alarm security cables. I asked the women running the self check out for assistance and they were kind enough to call and send assistance. We waited a good amount of time until I had to go ask them again if someone is coming. Finally someone came. Tim was helpful. The one that we wanted was actually at the front by the door in a locked compartment. Tim sent us there while he was putting the alarm cable lock to put the box we thought we wanted. I went to ask an employee, while I was asking him, he decided to answer a call while I was speaking and wave someone who wasn’t wearing a uniform to come over. A woman came and ask what I needed and she pointed at the man who was called by the bald headed man who I was originally speaking to assist me.
Now, the man who was called over is named Garrett. I asked for his name from another employee as he made quite an impression with his behavior. Garrett was dismissive, would not listen to what I was trying to ask him. He dismissively pointed aisle 10 where the electronic locks are located, but I was trying to explain to him that what we wanted was actually in the Front Windows where high value products are locked. Garret would not listen and pointed at the Front window and pointed out that they are not there.
He walked us back to aisle 10. Tim was still there putting together the alarm cable. Garrett spoke to his employee like they are beneath him. Rude, arrogant, lacking customer service skill, dismissive is the behavior I saw with this manager.
I would advise Garretts’ higher up management to encourage professional training and growth, balanced leadership,be friendly and respectful of his employees. Also, cultivate customer centric approach.
As a Home Depot customer, this encounter left such a bad taste in our mouth. I can only hope that Home Depot’s work culture at this location is not suffering when this manager is around.
-
June 2025 by M.J Malko
It's The Home Depot. What's not love about The Home Depot. I get lost in a good way here often especially in the garden center.
-
June 2025 by Bret Blanchard
always helpful
-
July 2024 by Raymond Rodriguez
Friendly and great customer service from the rental counter
-
July 2024 by Mojo KC
Helpful staff. Great location. Fair pricing for all home repair needs. I even found stuff I did not know I needed.
-
July 2024 by miscellaneous_art 2020
Staff is very helpful. If an employee doesn't know the answer to a question, he/she will get someone who does. I rarely have issues finding what I need.
-
July 2024 by Gail Braswell
Need to be bigger!
-
July 2024 by BJ Lindsey
It is difficult to get help in asking for something and then when you do they usually have to find someone else to help. But they are usually stocked well and you can find what you need.
-
July 2024 by antonio esparza
Looking for hose.found one,but card reader refused my purchased over,over over.had to hold card in with pressur,pressure, not working.card limit no where near limits.
-
July 2024 by David Nowicki
Every time I have come here to rent or return tools there is nobody working the rental area and I have to hunt around the store to find somebody who then has to hunt around the store to find somebody…
-
July 2024 by Wayne Dickinson
I found this home depot to have great helpful people ?
-
July 2024 by Linda Costley
Bought a dryer. The salesman was helpful and completed the transaction quickly.
-
July 2024 by LostPines Drywall
The worst service I ever had.
-
July 2024 by Danielle W
Great customer service
-
July 2024 by Jessica Zuniga
Suzanne in garden was amazing with helping us not only buy an amazing outdoor set but load it up for us! Home Depot you guys are lucky to have her and I thank her for all she did.
