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March 2024 by Brenda Knode
I need help loading sod. They have called someone twice to help. Been waiting 15 minutes and no one has showed up. Calling the store and no one will answer the phone. Trying to load it my self but it’s heavy for a 73 year old woman.
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March 2024 by Maritza Bermudez M.
My dad and I got here 30 min ago and asked for help. Still nobody has come to help us
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February 2024 by Trisha Fox
I needed certain parts to fix my plumbing & the guy in the plumbing department was amazing!!!! I haven't had this type of customer service in years. I really appreciate you cause I had no idea what I was doing.
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February 2024 by Christopher Manzi
Ok place if they have something you need and you can just walk in and buy it. I would not order online here, the store is extremely poorly run and customer service is non existent. Good luck getting help with anything. The few employees that look like they actually do their job seem extremely overworked and stressed out. I’ve encountered groups of younger employees just standing around chatting.
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February 2024 by Earl Obrien
Got everything u need for projects service ok
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February 2024 by Benjamin Braun
At 557 was not let in but left in cold to start the day. Good thing there is a lowes in town .
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February 2024 by John W. Hardin
The people they hire nowadays are awful. Can't hear, can't walk (literally), can't lift or push anything, are not sure how to use their registers, this is across all age ranges. And to many Mexicans go there
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February 2024 by Sam Garza
Horrible service I had an order for pick up got told it was ready so I arrive at curbside and let them know I arrived made me wait for an hour so I had to cancel and get off to go buy it myself just got an hour wasted of my time I guess they just did not want to bring me my order it was only two carton boxes reallly disappointed will not be going back here!
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February 2024 by Nicolas Hernandez
Went to Bastrop location with online receipt of purchase and item being ready. Went to Customer desk to claim items and was told items were NOT ready, and the girl's (3) that were working to pull the items were just gossiping behind the counter. Waited for 10 minutes with no RESULTS so I left the store. Order was for a customer with a broken back and in NEED of a ramp to be built for wheelchair accessibility to his home. Someone else had to pickup it up the next day.
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January 2024 by Mk S.
Bought my sister a Home Depot gift card along w/gift, mailed it but it never arrived so today I was trying to get my receipt for the gift card to present it to the USPS for the insurance protection. I spent an inordinate amount of time on hold, spoke to 3 people was told what I wanted I'd have to do in person & I was to call a different number to see if someone (THIEF) had cashed it. The automated system for that was horrendous! Finally, I called back to the store's # and this time got BECCA CARRASCO. Bastrop's Home Depot needs to CLONE her. She was beyond AWESOME! Nothing was a problem for her, she immediately found what was needed, took a screen shot and emailed me what I needed saving me not only gas but unnecessary stress having to go to the store in person. More importantly, SHE was able to tell me no one (thief) had cashed the gift card. Home Depot, you need to give Becca Carrasco A RAISE for being such a wonderfully EFFICIENT, super friendly employee!! It took her about 7 minutes to do what I'd just spent an hour on the phone being told by others, I'd have to do in person. Thank you, Becca!
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November 2023 by brandon w.
Went to Home Depot this morning to get plywood. Walk in and 0 plywood carts are to be found. I ask a worker and they said they don't know where any are. I then was told to check the garden section (why is lumber carts in the garden section???) Well there wasn't any in the garden section. I then proceeded to walk around the parking lot looking for one and none were outside. I ended up leaving and going to Lowes. Theres always something about this store. I'd give it 0 stars if possible
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October 2023 by Kevin L.
Having drove from Giddings to the mentioned HimeDepot, then to sit and wait for 35 minutes for someone to come to the paint counter. Asked 3 people along with the Manager for assistance, finally someone came. HomeDepot needs to review their HR payroll as they are so cheaply paid, no one wants to work for them. A total joke,
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October 2023 by Lisa Reed
Great place to find everything you need for a project
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September 2023 by Victor Riojas
Hot as having the oven on. You think they would have their own A/C employees to service their own business. Probably would have spend more. Too hot had to leave. But did purchase an oven. Thank you.
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September 2023 by Al C.
Glad that home depot is doing so great that they can afford to run off customers...How many big Cos have thought that they were invincible over the years that are gone or all but gone! Just so happen that I am over many commercial remodel jobs every month all across the state of TX. Because of what happened today by a smart aleck checker, and her supervisor (a liar that lies to embellish something) that never got me the true manager in charge (nor would take a phone # to have the MIC call me) I can (and will) be sure that no subs bring anything on the job sites that was bought at home depot.(Yes I am a hard A*S) Lets just forget the problem and go to the point, that when a customer ask for the MIC (Manager in Charge) they get a MIC and not some person way down the list . And that person thought that she could lie to me about something that I knew there was no way it could be. Lie then lie other times. If that is what HD has for leadership they need not my trade and I will not let trades that work under me bring their CR*P onto the job site. AND lets talk about the pumpkin patch that was in the elect dept. When I first got there there were 3 employees standing talking. I filled my cart with items, and looked all over for a plug. I mean i went up and down the aisle, to the other aisle, and back. Did one (well the pumpkin patch was down to 2 employees, for one was called away) even asked if I needed help finding what I was looking for. NOPE!! they were too busey talking about their personal things (like one asked how long the other was going to e there) Maybe one got to restock the items I walked away from and went across HWY 71 to uy BTW there is a McCoy's (and if you are desperate a Lowes) right across HWY 71 McCoy's treats their customers with respect Just notice that this store has one of the lowest review for all home depot. Maybe corporate needs to do a bit of house cleaning before it is too late...if it is not already
