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September 2023 by Gwen Hill
Found everything I needed ☺️
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June 2022 by Jeff Trask
It was a pretty good experience today. I got in and out with my materials quickly.
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May 2022 by Craig L.
So, I'm writing this review after having dealt with Home Depot on an issue it being resolved and realizing that the resolution didn't make me happy. I buy most of my Power tools from HD especially my cordless stuff because Rigid is the HD brand, and they warranty them for life something that as a contractor appeals to me. Several years ago, I bought an Anniversary edition cordless set from the HD on Slaughter and I-35 it was the last one available and got a great deal I also love the color scheme as its way more attractive than their standard colors. I use the whole set but mostly the brushless 3 speed 1/4-inch impact driver definitely gets the most use. Mine stopped working correctly back in January it still ran but at only a low speed, so I brought it to the HD in Bastrop to fix under warranty. The associate I spoke to was brand new and didn't even know that Rigid was a Home Depot brand so I took pictures of all the receipts for covering my a*** I've went to the store several times in the last couple months to get my drill and on several occasions was told it couldn't be found and that a manager would contact me .That never happened so last week I went in and asked to speak to the GM directly .I apologize I am horrible at names but she was very nice and professional spent nearly a hour looking and then informed me my drill was lost and she was sorry. I was very understanding and told them if they replaced the drill with some extra for time and trouble it would be ok and also if they found it I wanted it beck. So this is where I screwed up and should have said something but was trying to not spend my entire day in HD I went and grabbed 2 new impact drills and went back so a ASM could ring me out and I could get back to my project.To HD's credit they did cover the cost of one of the drills but the drill that was lost was special and worth more as well as the fact that I had been there 4 times looking for my original drill and used probably 6-8 hours combined just trying to get it back. After walking out of the store i realized they had done the bare minimum (replaced a drill) but had not compensated me in any way for my time or trouble and still got mt to spend more money in their store. What I wanted is another of the anniversary drills and that's what i should have insisted on but was tired of dealing with it so didn't push the issue. I almost never write reviews but thought this was my recourse at this point so there's my review.
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May 2022 by Mike Moya
They are always on top of there game!
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April 2022 by B.J. Gober
Just OK seems like the material not been availible twice now. Line was long but service was good.
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March 2022 by Justin Call
Professional and very helpful staff on hand here they have some of the best customer service you will find.
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February 2022 by Deb T.
Had the absolute worst customer service from Shelly at the online order pick up. I pick up Home Depot orders twice a week all over the country and this has by far been the worst experience. Absolutely rude, disrespectful and just all around terrible attitude. Home Depot your outstanding customer service just got shot down by Shelly. What a disappointment in your training process to let someone with such terrible customer service be a supervisor of all things.
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December 2021 by Isabel
No one ever answers the phone. Order info is never updated and I can never find out what is happening. Have to waste time and energy to go to this location just to get an update.
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November 2021 by Tiffany R.
Unbelievably racist behavior experienced at this store! Forget about a BBB score. They deserve a 4 STAR KKK score!
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July 2021 by Michael Angenend
Always great! Helpful, courteous, professional! Johnny, Tammy, Maggie and all the rest.
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April 2021 by Dominique D.
While pondering on a way to voice this statement about racism that still somehow going on after many years of slavery and people fighting for American American rights! I experience one of the nastiest customer service experience every in my entire life. Growing up I understood racism, but never experience it in such manner(setting). My mother and I decided to purchase some paint and had a few questions in regards to exact paint types we'll be needing. We approach an older lady by the name Shelley(Manager/Supervisor of Paint Department) who just finished up giving this man the most top of the line customer service, so I knew my mother and I would have no issue experiencing the same. Little did I know this lady had it out for me.... As soon as I approached the lady at the counter with my questions, the first thing the lady tells me is "hold on"! I didn't think much of that until I proceeded in asking her about which paint is best used for painting porches. I showed her a picture and she instantly started yelling and pointing "no if your referring to that, it's not over here it's over there". I responded, ok. I'll just get this yellow paint here. She grabbed the can, slammed it down and begin mixing it with this machine. I had no idea what was going on when she snatched the jar of paint from me, she didn't state what needed to be done. I waited around for over 15 minutes and had no knowledge that this lady was mixing the color for me and whatever else they do with the paint. She walked about, no eye contact, no assistance, no nothing. Another guy came by asked is there anything they can assist me with, I pointed at the paint and told them they left it there. The manager that started helping us, grabs the can of paint from him.... from there I asked if she could call a store manager because the attitude and customer service I received because I walked up to he counter, with a "I CAN'T BREATH, Black Lives Matter" mask on, I would be attacked just because the color of my skin. The store manager at the time comes over and I begin to speak with him while the Manager Shelley is standing right there. Her attitude is at an all time high, she's yelling, cutting me off, not letting me speak, & still holding the paint she grabbed from the gentleman. I'm sharing with the store manager, I witness this lady give this White man the most outstanding customer service but when I approached the counter her attitude changed instantly. The lady goes to tell the store manager "I don't have to tell them how long it's gone take, I don't owe them anything". The look on the store manager face was very shocking, he looked appalled. He apologized for what occurred and proceeded with giving us 50% off our total purchase. Fast forward to 2 hours later, I needed more paint, I sent my wife up there this time to see if she'll receive the same service. She walks in there while on FaceTime with me, mind you I didn't share with her what occurred earlier to me and my mother. She walks up to the counter there's two young ladies by the name "Kasey & Nayeli", who were in the middle of conversing with one another they instantly stopped and asked how they could be of assistance. My wife showed them the picture of the lid we had previous purchase, the two girls then proceeded and said "ok perfect, I'll have two grab the paint for you and since it has to be mixed it'll take about approximately 7 minutes". That there is the service my mother and I should have received because the white man that was before us received just that from Shelley, while my mother and I went unnoticed. Fast forward to an hour before closing and I needed a few extra items, this time I did go in with my wife because I then informed her what occurred so she insisted in me coming in. We happen to stop by the paint department, this time I didn't have my mask on and also a different outfit on as well. I say all that to say, you wouldn't b
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February 2021 by Lili F.
I like Home Depot and their shop assistants are very helpful whenever I turned to them if I was not sure about sth. Their plants in the garden are nice too with a fair price.
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February 2021 by Yesenia A.
If I could give them no stars I would. The associates are LAZY! You have to hunt them down and when you ask them for help they have you waiting 30 mins. They're too busy talking about "how's little Billy doing?". It's ridiculous, they need to hire people who want to work not just stand around and talk about their personal life. I went in the morning there was a HUGE line only one cashier open. There was like 10 people in line waiting. They need more registers open, people have places to be!
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January 2021 by Izzy S
No one ever answers the phone. Order info is never updated and I can never find out what is happening. Have to waste time and energy to go to this location just to get an update.
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August 2020 by David E.
Share reviewEmbed reviewWrite an updateEdit review 8/26/2020I went to Home Depot in Bastrop. My water heater died. Pretty standard job. They had a sign which said I could have a water heater installed same day if I ordered before noon. Good news, I was there before noon. Just talk to a sales rep. Try and find one of those. I finally went to customer service. They took all my info, but couldn't give me a quote. Why can't you give me a quote, water heater is a pretty standard job. ARS called me a couple hours later. Wanted to send out someone to give me an "estimate". I don't know why this is needed, it's a pretty standard job. So I selected 10-2 to see an estimator. Still not same day installation. They said they'd call me 1/2 hour before coming. It is now 2 PM and I haven't heard from them. I called Home Despot and they connected me with ARS. I said, "I don't want to talk to them because they're incompetent." Still, I was put on the phone with stupid woman from company who argued with me. Do NOT use this company. I called Home Depot's number that they gave me. They took NO responsibility, but tried to move me on to yell at their contractor. Their sign was a lie. That they couldn't give me a price on a pretty standard procedure is nonsense. I apologize for yelling at the poor lady on the phone, because it wasn't her fault, but I will not be spending any more money there. And I can literally see their store from my back yard.
