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January 2024 by Dulce Loera
I was there today at the Bastrop location and the employee who helped me was rude to my daughter and me. First of all she did not greet us when she was going to help us. Her face looked if she was already upset as we approached the counter. She was rude when we needed help looking for a ring size. At the end she did not even say thank you at all.
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December 2023 by Roman Garcia
James Avery is a trash company. They don't offer any type of insurance and their replacement program is B.S. If you loose ANY piece of jewelry from them they will basically tell you too damn bad. Not worth the cost, even Kendra Scott has a better "replacement program", This is coming from a guy who's wife loves jewelry. And I can't stand it. It's ALL overpriced garbage.
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December 2023 by Arlet
Worst customer service at this location! i went in found what i needed was ready to purchase i was told to give them a few minutes, i proceeded to patiently wait was never approached for help after that, wont be returning to this location.
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December 2023 by Gaby Esquivel
Worst experience I’ve ever had at a James Avery! No one greeted me or offered helped waited for about 10 minutes and nothing, I will not be returning don’t waste your time or money at this location!!
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December 2023 by Kiami Sommers
Walked in was greated nicely and 5 min later I was walking out with my ring and a smile
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November 2023 by Janet Moya
I really love the jewelry but now that I have had this experience, I will probably never shop from them ever again the employees are so rude only care about getting the line out of the way. If I could report the manager all the managers there, I honestly would to corporate and let them know how they treat their customers. Definitely not the experience I was expecting to get and I hope that there is some sort of training for them because they definitely need it !!!! I am totally disgusted!
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September 2023 by Evangeline Bradshaw
Ruth was a delight to work with. We went in for 25th anniversary gifts. Also to start my mom a James Avery bracelet. An exceptional experience!!
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May 2023 by Chris Knioum
Wonderful jewelry selection. Courteous staff.
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April 2023 by David Freeman
Buy your girl a charm bracelet, one stop shopping
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March 2023 by Brenda Hughes
Really big shop with very helpful employees.
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February 2023 by Melanie Betak
Wonderful employee's they were very helpful
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February 2023 by Melany Quintero
Very good customer service from everybody, janel was very sweet and patient with me. Even gave me a few tips on how to clean and take care of my rings which i appreciated!!
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January 2023 by Kaila MacMillan
This is my favorite jewelry store in town! Stephanie is always so nice to work with! She’s always super patient and friendly!
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December 2022 by Debbie Wallace
Very impressed with this James Avery store. The staff was very professional and knowledgeable of the products they were selling.
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December 2022 by David Rorex
Love the jewelry. The staff very friendly and helpful.
