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September 2023 by Laura Kennedy
Did a great job adding links to a watch for me. They were fast, professional, and very friendly. I will return and would refer others to them. Highly recommend!
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September 2023 by Dawn Jamail
Kragh’s graciously replaced a diamond in a bracelet that had recently been in for other repairs. They are honest and stand by their work. I recommend their work and integrity.
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June 2023 by Jennifer Dean
Great experience. They were able to accomplish exactly what I was needing. My anklet had to be expanded and they did a great job and it looks so unique.They also soldered my wedding bands together and cleaned them up. They look new again. Very happy with the outcome. Customer service was great too. Jewelry was completed in the time frame they gave me. Very pleased. Thx Kragh's!
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June 2023 by Judy Chandler
After going to big store shopping I felt overwhelmed. I even ordered a ring that I found on the stores website and when it came in was not my ring. Then we went to Kragh’s where Shanna was my sales person amazing. She listen to me and intently heard what I wanted and made it happen. I am very thankful and excited for the customer service that Kraghs’s offers. Thank you so much! Judy
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May 2023 by Crystal Harris
Love the service here! Always greeted with a smile, and they remember you (it's the small stuff). They also have a beautiful selection of jewelry and coins.
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May 2023 by Laura Phillips
Love having a neighborhood jeweler! They really know metals and gems, but they also understand their local customers’ needs. Whether you want a showstopper or some very nice everyday pieces, Kragh’s will help you every step of the way. Great values and super helpful customer service. Thank You!
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May 2023 by nancy m espinosa
Words can not begin to express how happy I am with them. Omg my son has want a certain stone his whole life. We could not find one he liked. He turn 18 in December and well he decided he want his ring. So, we went to kragh's and everyone there worked hard and went above and beyond to find a design for him. As luck would have it after yrs and several different stores even online and no luck. they were able to make him happy and the even engraved his ring for me. They have not only earned my business but they are a company I would happily gave my name for. They made it the best experience I have ever had in my life. If u need something custom, personalized or just a quick gift take my word for it and stop there. Local small companies are really the only way to go. They will make u feel like family. You won't regret it.
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May 2023 by Connie Fannon
Excellent customer service and support. They were so helpful in presenting all the different options for my jewelry repair. I have been going there for over 20 years and will continue to do so.
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May 2023 by James Woods
11:22 CJames Woods3 reviews* * * 10 hours ago NEWThey lost my wife's 1 Carat Center with about 2 1/2 carats worth of smaller stones with platinum mounting They only offered me $8700.00 when the total of this particular ring was around 23,000.00 not to mention the platinum and 18 k yellow gold wedding band that has a lot of sentimental value from our special day when we joined our lives in marriage another $2,500.00 I found out that the previous owner actually had no formal training in the jewelry industry. He actually was a furniture store operator for many a year. The new owner from my understanding only has about five years worth of training in the sales area of the jewelry industry, and the assistant has 2 years . Conversation with all three that were mentioned was very vague. Felt like I was sitting at a poker table. Unfortunately, I took what they offered. Just keep in mind if it really means something to you, I think I might possibly just go down the street (60) years of history of this business.It has changed a lot of hands from myunderstanding. The rings probably where handed out to another customer thats what the last owner felt that happened. It means that there's no quality control or concern of keeping your loved ones treasured jewelry secure. I took of 16,800.00 loss not including taxes wow hard lesson to learn just because you're in the business doesn't mean you're qualified Jewelers
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April 2023 by amy baxter
I kept losing stones out of my original wedding band. They custom designed a channel set for me and it is absolutely stunning! They used my original stones as they were very sentimental. I now have a ring that I can wear forever and I don’t have to worry about losing any stones. From the design phase to the finished product was a very smooth process. The staff was very helpful and extremely professional. They made the process really fun. I will cherish this ring forever. Thank you so much!
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April 2023 by Angela Faena
Great customer service and supper knowledgeable ladies work there! Got a couple pieces that are very near and dear to my heart (Jewelry passed down from my family) repaired and never once felt nervous or had an uneasy feeling about leaving my peace’s! The jeweler is amazing, very nice and got my pieces done faster than I expected! The owner is very knowledgeable, cares we are getting the information needed to feel good when leaving our items, and is always there to help whenever we need it!! Nice to see we still have people in Bastrop we can trust with our most valued pieces!! Will be definitely letting people know all about you guys!!
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April 2023 by Angie Multer
I took my engagement ring to Zales twice to fix the bridge. Both times it broke again within 3 days. I took it to Kragh's and explained the problem. Seanna was so helpful and patient. She did explain that they jeweler was out and that she would need to check with him to see if he would be able to fix the bridge. I explained that they band not the head was the part I was attached to. Once that jeweler stated he could fix the bridge, Seanna helped me to design a new head. They turned the old head into a pendant for my granddaughter. I know have them most amazing ring and my granddaughter will have a beautiful necklace. Such amazing customer service and quality work.
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March 2023 by David Wittman
Had to get my wife's wedding ring repaired because the main stone came off. They fixed it and sized it and polished it. It shines like new.
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February 2023 by Elida Rodriguez
I was grocery shopping and I pulled my stone out of my ring while removing my items from the grocery cart. I luckily found my stone. Sardis helped me and explained what they could do. She advised they would do their best to put my stone back in but due to it being silver and black coated they might be able to fix it. They fixed my ring!!!!! They have great customer service and are always willing to help.
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February 2023 by Mike
I was very pleased with your employees. They greeted me as I entered the store and were quick to offer assistance. The ring needed to be replaced and it was replaced in a few days. The new ring looks GREAT.
