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November 2023 by Lexi L.
Exceptional service! The customer service went above and beyond. Lots of seating, have my kiddos lolipops, helped me changed and purchase new wiper blades, along with throughly cleaning my car! Will come back again due to my kids being wild animals in the backseat with their food crumbs and snack wrappers.
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October 2023 by Rebecca Oliver
I have been using them for over 2 years for routine service and yearly inspections. Kollin is always professional and spot on with his recommendations. Today, Kollin and Zach help troubleshoot a problem I had been having, and they repaired the problem on the spot. They were friendly and professional, and they made the fix look simple. Thanks, guys! See you at the next oil change!Service: Oil change
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October 2023 by exemplary sam
It all started when I went to Jiffy Lube because they did my last oil change and my truck was still leaking. They said my main seal was leaking and were unable to fix it, so I came here. Thank God I did!!!! When I got there Kollin was on duty and ran a diagnostic and discovered so many issues...... First thing that made me sick to my stomach was Jiffy Lube did not replace the oil filter...... since 2021!!! And I've had THREE oil changes from them. Second Jiffy Lube told me my main seal was leaking, and that they couldn't fix it. To that Kollin discovered that was a bald face LIE and that it wasn't leaking at all. So why was my truck leaking? Jiffy Lube never cleaned out their mess and it was left over GUCK! And it got all over my drive way......The fourth thing Kollin discovered was they didn't flush out the can they use for new oil. He explained this is like drinking milk from a cartridge, leaving a little bit milk at the bottom, buying more milk, then pouring the new milk into the old cartridge, and then drinking it!!! GROSS!!! Jiffy Lube is the worst. My husband and I are very happy with the work Kollin did, and guess what….. My truck doesn't leak anymore. Today I can begin the process of cleaning up my drive way while knowing it's safe to do so. Thank God for this place! I will never go anywhere else!
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October 2023 by Carla
Terrible car wash. 2 out of 4 tires got the shine. Nothing wiped down inside. Windows inside not cleaned. Don't waste your money here.
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October 2023 by Sam H.
It all started when I went to Jiffy Lube because they did my last oil change and my truck was still leaking. They said my main seal was leaking and were unable to fix it, so I came here. Thank God I did!!!! When I got there Kollin was on duty and ran a diagnostic and discovered so many issues...... First thing that made me sick to my stomach was Jiffy Lube did not replace the oil filter...... since 2021!!! And I've had THREE oil changes from them. Second Jiffy Lube told me my main seal was leaking, and that they couldn't fix it. To that Kollin discovered that was a bald face LIE and that it wasn't leaking at all. So why was my truck leaking? Jiffy Lube never cleaned out their mess and it was left over GUCK! And it got all over my drive way......The fourth thing Kollin discovered was they didn't flush out the can they use for new oil. He explained this is like drinking milk from a cartridge, leaving a little bit milk at the bottom, buying more milk, then pouring the new milk into the old cartridge, and then drinking it!!! GROSS!!! Jiffy Lube is the worst. My husband and I are very happy with the work Kollin did, and guess what..... My truck doesn't leak anymore. Today I can begin the process of cleaning up my drive way while knowing it's safe to do so. Thank God for this place! I will never go anywhere else!
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September 2023 by Artisa Primus
This was actually enjoyable. My registration was due and it's always a pain finding a place to get the inspection done. It's not a very profitable service for the vendor,but they gladly did it.
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September 2023 by Sarah T.
I came to this car wash to get a full service car wash. When I asked them how much it was to get a wash inside and outside, they told me $44. I was shocked that that was the price they gave me but they told me I would get the best value, so I did it. I waited about 20 minutes before getting my car back. The first thing I noticed was it smelled AWFUL. There was a line of sweat surrounding my seat from whoever sat on it so I grabbed my disinfectant spray and sprayed everything before even getting in. I saw that the seats had smudges everywhere and the area between the seat and the center console was not even touched. The windows were horrible and not even cleaned. I left and turned around and asked them if they can fix these things.The guy who spoke to me told me "the package you picked only includes exterior cleaning and a little dusting". $44 ($50 with tip!) for dusting my car..... ridiculous. He was nice enough to clean it anyways. I saw that the sign obviously showed I was due more than just a "dusting" for what I paid. Either way, I believe any other car wash will charge you less than half of what I paid for 3x the clean and service. Giving 2 stars for the kindness from the lady at the front desk and for the poor attempt to fix the unfinished work.
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August 2023 by Aida Herrera
Great customer service. Very busy but oil change did not take too long. I would definitely recommend them and also be a repeat customer.
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July 2023 by Ana Laura Martinez
I love the service they provided! I went to another oil change and I came back to the them way way better service!! Thank you for all the help and then I got a free car wash nice!!
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July 2023 by Kenitha Taylor
After trying them out for the first time, I was very disappointed with the job they did on my car. Not only was there water spots all over the car, the windshield was not wiped off properly, and there were water spots on the side mirrors, but there was also left-over fuzz from the rags left in multiple places and no shine on my tires. To top it all off, my car settings were adjusted without my knowledge or permission. For all of this, I had paid $50.00 + tip for a half-way job. I can confidently say that I will never go back to them again.
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July 2023 by Amber B.
They are awesome! Very friendly and upfront about pricing and anything your cat needs. They don't try to up charge you or sell you unnecessary things. The service is also fast! I am going to keep coming back to this location.
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July 2023 by Jason Smart
I made an appointment at Lost Pines on a Monday/Tuesday for a Friday 8:00 am detail for my 75 year old mom. I asked a lot of questions about price and time and the lady answered me. I made sure it was scheduled because I knew my 75 year old mom was going to have to drive 30 miles to get there The lady told me to have her get there at 7:50am for the estimate and detail and she would be done before noon. At 75 years of age, she makes the 30 minute drive Friday, shows up at 7:50 and is told she is not on the books. And to top it all off the guy I had to get on the phone with just kept saying my the manager/ "head detailer" is not there. A full slate of detail and you are late? The guy on the phone couldn't or wouldn't help me and said the "head detailer" gets there when he wants to. What kind of garbage is that when you have folks on your books waiting for you? My mom recognized one of the ladies waiting as one of her former dental hygienist patients so she talked with her. We get the run around and my 75 year old mom is sent packing. Do you think I would have my 75 year old mom drive 30 minutes to your place if we didn't make an appointment? I'm in DFW trying to help my mom from afar and this is how this business is run? What a waste. Avoid like the plague!
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July 2023 by Heather D.
Popped in without an appointment after our trip to the beach. Needed an oil change and my poor car needed a BIG bath inside and out. Colin helped get me squared away start to finish; he had jokes and was overall easy to talk with. Once I was done with service department, Colin introduced me to David in order to pamper my car. Full vacuum, conditioned the leather, cleaned inside and out I was a little worried about price but it was very reasonable for the services I got. I will be bringing my truck to them from here on out.
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June 2023 by Glass House Roy
You pay for the $45 car wash inside and out and they don't do the center console, and only put the shine on 3 of the 4 tires. Did not notice until I got home. Was a loyal customer for years at least once a month. Not anymore. Will only go there now to get the car checked for new plates.... Bastrop needs a new car wash company.
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June 2023 by Trisha Fox
They are always the best!! The only place I trust in Bastrop & the only place that could or would do an oil change on my bmw. They always go the extra mile & make me aware of any issues there may be with my car. Customer service top notch
