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June 2025 by M.J Malko
My go to for pet supplies for my dog, cats, fish and bearded dragon.
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June 2025 by Lowell Orelup
A clean and well-managed store with a helpful staff. Larger Petco stores in Austin may have a larger variety, but I find what I need here.
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May 2025 by Jean Vassar
Jack loves his trips to petco. The ladies always give him plenty of pets and treats.
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May 2025 by Key OCee
If I could give zero stars I would. I went in today (5/27/25) to buy a fish. A one inch black moor goldfish. The staffer who said she was the manager asked what size aquarium I have. I said a 20 gallon. She said that's too small and refused to sell me the fish. I couldn't believe it. I told her I also have a larger one. She literally called me a liar. At that point I asked to speak to the manager. She said she was the manager and would not sell me the fish. I've been doing business with Petco for 20 years but I will never walk through there doors again. I don't like being called a liar. I have deleted the Petco app from my phone. I strongly advise others to do the same.
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May 2025 by Melody Teague
Very friendly staff, but need more crickets! 😂😂
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May 2025 by Gharrett Kohl
Employees are very rude! If I want to buy some minnows for my turtle I should be able to do that without judgement.
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July 2024 by Hum'nBird
Its to over priced on everything like there something special and they think they are the only place open to get the items they way over price.
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July 2024 by Andrea Lynn Hebert
Thank you Shane and Wayne for helping me get my truck going again. Y’all went above and beyond. Thank you so much
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July 2024 by Brady Porter
Seems understaffed sometimes. Good people though.
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July 2024 by Renata Medeiros Duarte
0-Star Review for Petco Bastrop
I took my dog to Petco Bastrop to be groomed. My dog has anxiety and takes medication for it. When I informed the groomer about his medication, they refused to groom him, claiming it was against company policy. I asked to see this policy, and the groomer called another employee, Darrel, who was extremely rude and said he had no obligation to show me the policy. He outright refused to groom my dog and showed me the door.
I called corporate, hoping for clarification, but they also couldn't provide me a copy of this so-called "policy," stating it's an internal policy only. This policy isn't posted anywhere in the store or on their website.
Darrel clearly needs to find another job or undergo extensive training on how to work with customers. This experience was incredibly frustrating and unprofessional. Avoid this location if you care about how you and your pet are treated.
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July 2024 by A. L. Saenz
Magnificent
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July 2024 by Emilee Brown
Nice place friendly employees
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July 2024 by Karen E Hanshew
Amazing Customer Service. I was $1 short and the cashier paid it out of their own pocket! There is still acts of random kindness. Thank you so much
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June 2024 by Tracy Gilliam
So happy to see people who actually enjoy their jobs. They young man was happy to help with any questions and also suggested live plants.
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June 2024 by Jaylee Johnson
I took my Australian shepherd to get groom led and the woman checking us in was very rude and when my grandpa make a joke about giving him medication, they said that hey couldn’t take him and we had to wake a month and a half. I explained to her that he jokes like that but they wouldn’t take him still and are making us come back the next day. Talk about poor service. Do not bring your animals here.
