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February 2024 by Rik Mumma
Alonzo was fabulous.
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February 2024 by Lindsay Massey
Nick!!!!! You’re the best. You helped me more than you know. Coolest man! He was patient, kind, and very helpful. Thank you, Nick!!
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January 2024 by Maria G.
This is not a real Verizon store this is a third party. Customer service was horrible, charged me for a screen protection and a phone case but they decided to place on my phone but didn't tell they were going to charge me until the end. I rather go to a real Verizon store all the way in Austin for a better service.
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November 2023 by Willie Chauvin
I went in to Verizon with issues with my watch. Reggie was there to help. He figured out was the problem was. Pretty much right away. He was polite, helpful, and cared about helping me. Thanks to Reggie I am receiving messages on my watch once again.
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September 2023 by Kim Conry
Lynn Lopez was so awesome and helpful. We are an older couple and not very tech savvy. She was very patient with us and explained everything very well. I recommend her highly to anyone young or old.
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September 2023 by Judy Aida Aguirre
Great experience with Lynn Lopez. So patient with us and took care of all our needs! It was her first day but you wouldn’t even know it. She helped me take care of everything. I will be back to see her.
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July 2023 by jennifer myers
Desmond was a lot of help. He was friendly, he went out of his way to help me get a new replacement for my phone, knowledgeable, and took time to listen and help me resolve my problem.
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July 2023 by J T
After 15 years with Verizon, the customer service experience received at this store was so horrible, we are switching carriers. As the employee said, "It's just the cost of doing business."
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July 2023 by Leah Van Arsdale
Terrible customer service, way to interested in making a sale than actually helping the customer. We were looking for a watch, a specific watch and the sales guy was almost insisting that we change our mind because they didn't have it. We said we were going to try another store and he rudely shouted out as we were leaving, "Good luck but you're not going to find one in store" , Guess what!! We did and also ended up upgrading my phone. So I wouldn't recommend this location but I would recommend that the 2 guys that were working that day, get some training in customer service.
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July 2023 by Christopher Reighard
Thankfully I spoke to someone before walking into this store because Tim (if that’s actually his name) tried up charging me on everything!1st he tells me it’s $60 a month for 15g of data, I’m like “the guy on the phone told me 50g for $60”, he just says ok and does it. Then he tells me it’s $220 for the hotspot device, I find it online at Walmart for $49 so I ask if I can go buy it there and come here to activate it, he says no, I ask why, he says “because I wouldn’t get anything out of it”, I say “so you’re refusing me service??” And he says yeah.So if you happen to come here, steer clear of the blonde Steven Seagal looking dude.
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July 2023 by Joseph White
Do not do business at this store. It's not a real verizon and they will lie to you and do bogus charges instore and then verizon still bills you for the same charges you paid for in this store. They pocket everything and then verizon still bills you the same amount. Scam of a store
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June 2023 by Sandra Matson
Having to update my cell phone unexpectedly has always been traumatic in the past. Jeff changed that trend. He was attentive and listened to what I needed and preferred. Worked diligently to find what met my needs and stayed within my stated budget. A very painless and pleasant experience. The store was busy, but I never felt rushed. Left with a product I’m very happy with, the services that best meet my needs and a new impression regarding having to replace a phone.
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June 2023 by Howard Warner
I came to the store. My phone was not working. Reggie helped me reset it and got the ringer working again. No sweat. Great store.
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May 2023 by Jules Livengood
Worked with Reggie-he did a fabulous job helping me transferring my husband’s phone from other cell carrier over to Verizon and was very charismatic and helpful! He’s definitely my go to guy for my next phone upgrade!!! I definitely recommend working with him!!!
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May 2023 by DAN POLK
I called the store reggie answered and got me to come in today. We found the phone i wanted and boom i was stunned. Great job. Great store